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Reception Supervisor
Haymarket Hotel - Front of House
Reception Supervisor
Haymarket Hotel - Front of House
Full Time
1
Year
Experience
£17 - £19 / Hour
Reception Supervisor
Haymarket Hotel - Front of House
Full Time
1
Year
Experience
£17 - £19 / Hour
Skills
Reception
Customer Service
Teamwork
Supervisory Experience
Description
Firmdale Hotels is renowned for its unique design, world-class service, and exceptional guest experiences. With a portfolio of stylish and distinctive properties, we are committed to creating memorable stays for our guests and providing a dynamic and supportive workplace for our team members. Join us at the Haymarket Hotel, a cornerstone of our prestigious collection, where your skills and enthusiasm will be celebrated and nurtured.
As a Reception Supervisor, you will be a vital part of our front office team, ensuring that our guests receive unparalleled service from the moment they step through our doors. Your role will involve overseeing the daily operations of the reception desk, leading and motivating the team, and ensuring that every guest interaction is handled with warmth and professionalism.
Responsibilities:
- Managing and mentoring the front office team to deliver exceptional service.
- Handling guest inquiries, reservations, and complaints with a positive and proactive approach.
- Ensuring the reception area is impeccably maintained and presented.
- Coordinating with other departments to facilitate a seamless guest experience.
- Implementing and upholding Firmdale Hotels' standards and procedures.
What you need:
- A strong
willingness to work collaboratively with your colleagues.
- Previous experience in a supervisory role within the hospitality industry.
- A genuine passion for providing outstanding customer service.
- Impeccable personal presentation and a friendly, approachable demeanour.
- A meticulous eye for detail and a commitment to maintaining high standards.
- A vibrant and enthusiastic attitude towards your work and the hospitality industry.
What We Offer:
- Competitive hourly rate of £17.00 - £19.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Firmdale Hotels is renowned for its unique design, world-class service, and exceptional guest experiences. With a portfolio of stylish and distinctive properties, we are committed to creating memorable stays for our guests and providing a dynamic and supportive workplace for our team members. Join us at the Haymarket Hotel, a cornerstone of our prestigious collection, where your skills and enthusiasm will be celebrated and nurtured.
As a Reception Supervisor, you will be a vital part of our front office team, ensuring that our guests receive unparalleled service from the moment they step through our doors. Your role will involve overseeing the daily operations of the reception desk, leading and motivating the team, and ensuring that every guest interaction is handled with warmth and professionalism.
Responsibilities:
- Managing and mentoring the front office team to deliver exceptional service.
- Handling guest inquiries, reservations, and complaints with a positive and proactive approach.
- Ensuring the reception area is impeccably maintained and presented.
- Coordinating with other departments to facilitate a seamless guest experience.
- Implementing and upholding Firmdale Hotels' standards and procedures.
What you need:
- A strong
willingness to work collaboratively with your colleagues.
- Previous experience in a supervisory role within the hospitality industry.
- A genuine passion for providing outstanding customer service.
- Impeccable personal presentation and a friendly, approachable demeanour.
- A meticulous eye for detail and a commitment to maintaining high standards.
- A vibrant and enthusiastic attitude towards your work and the hospitality industry.
What We Offer:
- Competitive hourly rate of £17.00 - £19.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reception Supervisor
Full Time
1
Year
Experience
£17 - £19 / Hour
Skills
Reception
Customer Service
Teamwork
Supervisory Experience
1 Suffolk Pl, London SW1Y 4HX, UK