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Reservations Supervisor
Haymarket Hotel - Reservations
Reservations Supervisor
Haymarket Hotel - Reservations
Full Time
1
Year
Experience
£14 - £15 / Hour
Reservations Supervisor
Haymarket Hotel - Reservations
Full Time
1
Year
Experience
£14 - £15 / Hour
Skills
Customer Service
Communication Skills
Supervisory
Reservations
Teamwork
Description
Firmdale Hotels is renowned for its luxurious boutique properties in prime locations across London and New York. Each of our hotels is uniquely designed, offering a vibrant and welcoming atmosphere that combines the best of modern comfort and classic style. We are dedicated to delivering exceptional experiences for our guests, with a commitment to quality, creativity, and impeccable service.
We have an exciting opportunity for a dynamic and dedicated Reservations Supervisor to join our highly successful team at the Haymarket Hotel. As a Reservations Supervisor, you will play a crucial role in ensuring our guests receive inspirational service from the moment they make their booking. You will oversee the reservations team, ensuring that every detail is managed efficiently and with the utmost care.
Responsibilities:
- Manage and motivate the reservations team to achieve departmental goals and deliver exceptional service.
- Ensure every guest interaction is handled with professionalism and a warm, engaging communication style.
- Oversee the accuracy of bookings and maintain meticulous records to ensure guest satisfaction.
- Work closely with the front office team to ensure seamless service and effective communication.
- Address and resolve any issues or guest concerns with a proactive and positive approach.
- Provide guidance and training to team members, fostering a supportive and collaborative work environment.
What you Need:
- A genuine passion for delivering outstanding customer service and creating memorable guest experiences.
- Proven experience in supervising a team, with the ability to inspire and lead by example.
- Exceptional interpersonal and communication skills, with the ability to connect with guests and team members alike.
- Strong organisational abilities to manage multiple tasks and maintain high standards of accuracy and efficiency.
- A collaborative approach to working within a team, contributing to a positive and productive work environment.
What We Offer:
- Competitive hourly rate of £14.00 - £15.00 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Firmdale Hotels is renowned for its luxurious boutique properties in prime locations across London and New York. Each of our hotels is uniquely designed, offering a vibrant and welcoming atmosphere that combines the best of modern comfort and classic style. We are dedicated to delivering exceptional experiences for our guests, with a commitment to quality, creativity, and impeccable service.
We have an exciting opportunity for a dynamic and dedicated Reservations Supervisor to join our highly successful team at the Haymarket Hotel. As a Reservations Supervisor, you will play a crucial role in ensuring our guests receive inspirational service from the moment they make their booking. You will oversee the reservations team, ensuring that every detail is managed efficiently and with the utmost care.
Responsibilities:
- Manage and motivate the reservations team to achieve departmental goals and deliver exceptional service.
- Ensure every guest interaction is handled with professionalism and a warm, engaging communication style.
- Oversee the accuracy of bookings and maintain meticulous records to ensure guest satisfaction.
- Work closely with the front office team to ensure seamless service and effective communication.
- Address and resolve any issues or guest concerns with a proactive and positive approach.
- Provide guidance and training to team members, fostering a supportive and collaborative work environment.
What you Need:
- A genuine passion for delivering outstanding customer service and creating memorable guest experiences.
- Proven experience in supervising a team, with the ability to inspire and lead by example.
- Exceptional interpersonal and communication skills, with the ability to connect with guests and team members alike.
- Strong organisational abilities to manage multiple tasks and maintain high standards of accuracy and efficiency.
- A collaborative approach to working within a team, contributing to a positive and productive work environment.
What We Offer:
- Competitive hourly rate of £14.00 - £15.00 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Reservations Supervisor
Full Time
1
Year
Experience
£14 - £15 / Hour
Skills
Customer Service
Communication Skills
Supervisory
Reservations
Teamwork
expired job post
1 Suffolk Pl, London SW1Y 4HX, UK