About 67 Pall Mall

We are currently recruiting for a Membership Assistant to join our team at 67 Pall Mall for six months (maternity cover). The role will be based in London, but the Membership Assistant will mainly take care about Verbier's members.

This is an ideal opportunity for you to join a great team of professionals. We are looking for a truly passionate professional looking to develop their career. 

The restaurant itself is a beautiful, uniquely designed space with bespoke tableware & one of the largest wine lists in the country.

DUTIES AND RESPONSIBILITIES

Context/Scope

Membership assistant role encompasses the following scope:

• Recruit and enrol members
• Manage member’s profiles
• Understand and produce monthly figures for member tours, on-boarding and converted members
• Allocate membership (digital) cards and welcome pack
• Onboarding all new members
• Loyalty programme management for members
• Attend members’ mixers and offer tours
• Develop member base through club events
• Build rapport with members
• Engage with members

KEY PERFORMANCE INDICES & TASKS:

• Main objective includes taking care of all members. 
• Be available for members' enquiries, via phone or email at any time of day and respond within the same day or within 24 hours.
• Liaise with club teams for reservations and tours.
• Build a rapport and relationship at events to recruit members.
• Creating new membership cards, replacement of lost cards and updating of information. 
• Membership contacts list & profiles upkeep in system.
• Inviting members to club calendar of events.
• Settle payments by liaising with Finance/ Accounts department. 
• Elect applicants, invoice, and email to collect payment.
• Take minutes at weekly HOD meeting.
• Manage Membership inbox and keep in order.
• Process new applications on Jonas.
• Process any cancellations, resignations and unpaid members.
• Attend members socials once a month.
• Adding members to MailChimp.
• Manage all the key information on platforms, website, Seven Rooms & Jonas.
• Manage the local client database: ensure the accuracy and quality of customer data in current database, set objectives on quantitative and qualitative data collection.
• Assist with updating any members communication or application forms, to help with member acquisition.
• Liaising and coordinating between internal departments and members.
• New Membership report updated monthly and sent to Manager.
• All reciprocal communications for members visits.
• Assist with any billing reports monthly.
• Taking part in Marketing/ Events support meeting to drive acquisition.
• Plan tours to achieve targets and KPIs for new members.

KEY SKILLS:

• French language preferred.
• Manage memberships and database.
• Build rapport and create engagement with members.
• Meticulous work and attention to detail is key.
• Strong administrative skills. 
• Driven, energetic, confident, and innovative.

About 67 Pall Mall

We are currently recruiting for a Membership Assistant to join our team at 67 Pall Mall for six months (maternity cover). The role will be based in London, but the Membership Assistant will mainly take care about Verbier's members.

This is an ideal opportunity for you to join a great team of professionals. We are looking for a truly passionate professional looking to develop their career. 

The restaurant itself is a beautiful, uniquely designed space with bespoke tableware & one of the largest wine lists in the country.

DUTIES AND RESPONSIBILITIES

Context/Scope

Membership assistant role encompasses the following scope:

• Recruit and enrol members
• Manage member’s profiles
• Understand and produce monthly figures for member tours, on-boarding and converted members
• Allocate membership (digital) cards and welcome pack
• Onboarding all new members
• Loyalty programme management for members
• Attend members’ mixers and offer tours
• Develop member base through club events
• Build rapport with members
• Engage with members

KEY PERFORMANCE INDICES & TASKS:

• Main objective includes taking care of all members. 
• Be available for members' enquiries, via phone or email at any time of day and respond within the same day or within 24 hours.
• Liaise with club teams for reservations and tours.
• Build a rapport and relationship at events to recruit members.
• Creating new membership cards, replacement of lost cards and updating of information. 
• Membership contacts list & profiles upkeep in system.
• Inviting members to club calendar of events.
• Settle payments by liaising with Finance/ Accounts department. 
• Elect applicants, invoice, and email to collect payment.
• Take minutes at weekly HOD meeting.
• Manage Membership inbox and keep in order.
• Process new applications on Jonas.
• Process any cancellations, resignations and unpaid members.
• Attend members socials once a month.
• Adding members to MailChimp.
• Manage all the key information on platforms, website, Seven Rooms & Jonas.
• Manage the local client database: ensure the accuracy and quality of customer data in current database, set objectives on quantitative and qualitative data collection.
• Assist with updating any members communication or application forms, to help with member acquisition.
• Liaising and coordinating between internal departments and members.
• New Membership report updated monthly and sent to Manager.
• All reciprocal communications for members visits.
• Assist with any billing reports monthly.
• Taking part in Marketing/ Events support meeting to drive acquisition.
• Plan tours to achieve targets and KPIs for new members.

KEY SKILLS:

• French language preferred.
• Manage memberships and database.
• Build rapport and create engagement with members.
• Meticulous work and attention to detail is key.
• Strong administrative skills. 
• Driven, energetic, confident, and innovative.