At 67 Pall Mall, we strive to offer London's finest wine experience. Our mission is to bring people together over a shared love of wine, creating a unique ambiance and a sense of community for wine enthusiasts from all walks of life. We aim to exceed expectations by delivering service excellence through our diverse cellar, engaging events, and enriching conversations.

The Head of Membership is a key leadership position focused on driving new member acquisition and enhancing member experience in London. This role is crucial for achieving consistent revenue growth from membership fees, boosting on-site spending through increased member engagement, and elevating the brand's appeal.

Serving as a public face of the company, the Head of Membership is responsible for understanding the broader business context and elevating the brand and corporate profile across various stakeholders, including members, influencers, and investors. The role demands holistic ownership and aims to deliver transformative impacts on the company's reputation.

Responsibilities

• Developing a successful pipeline of new member acquisition and contributing to exceptional member experience at venue.
• Growing commercial returns from Membership fees, engagement rates, leading to at-venue spending
• Positive member feedback and increasing visits to the club.
• Increased member nominations & prospect list.
• Optimise membership utilisation of all areas within the club to maximise revenue.
• Increased global brand desirability and engagement with all clubs.
• Create an integrated approach across departments, building and driving strategy with Events & Marketing teams.
• Constantly improving systems and processes, to elevate members’ experience and onboarding journey. Work with other 67 sites to develop an integrated IT solution to support the global 67 membership community.
• Overall global understanding of member base and behaviour to understand and implement best practices, whilst recognising regional differences and expectations.

At 67 Pall Mall, we strive to offer London's finest wine experience. Our mission is to bring people together over a shared love of wine, creating a unique ambiance and a sense of community for wine enthusiasts from all walks of life. We aim to exceed expectations by delivering service excellence through our diverse cellar, engaging events, and enriching conversations.

The Head of Membership is a key leadership position focused on driving new member acquisition and enhancing member experience in London. This role is crucial for achieving consistent revenue growth from membership fees, boosting on-site spending through increased member engagement, and elevating the brand's appeal.

Serving as a public face of the company, the Head of Membership is responsible for understanding the broader business context and elevating the brand and corporate profile across various stakeholders, including members, influencers, and investors. The role demands holistic ownership and aims to deliver transformative impacts on the company's reputation.

Responsibilities

• Developing a successful pipeline of new member acquisition and contributing to exceptional member experience at venue.
• Growing commercial returns from Membership fees, engagement rates, leading to at-venue spending
• Positive member feedback and increasing visits to the club.
• Increased member nominations & prospect list.
• Optimise membership utilisation of all areas within the club to maximise revenue.
• Increased global brand desirability and engagement with all clubs.
• Create an integrated approach across departments, building and driving strategy with Events & Marketing teams.
• Constantly improving systems and processes, to elevate members’ experience and onboarding journey. Work with other 67 sites to develop an integrated IT solution to support the global 67 membership community.
• Overall global understanding of member base and behaviour to understand and implement best practices, whilst recognising regional differences and expectations.