Lettings Manager (Residential)

Do you have previous experience managing/ leading a portfolio of properties?

Do you thrive on providing excellent customer service in a fast-paced environment?

We are seeking a Residential Tenancy Manager to join our Property Team managing our residential properties.

Working alongside colleagues in the Property and Maintenance team, responsibilities include;

• Manage all aspects of residential property operations, including leasing, maintenance, and tenant relations.
• Screen and approve rental applications, ensuring compliance with company policies and fair housing regulations.
• Coordinate move-in and move-out processes, including inspections and security deposit refunds.
• Address tenant concerns and resolve maintenance issues in a timely manner, providing a triage service to try to resolve issue in the first instance.
• If unable to resolve, arrange works with dedicated contractor by issuing POs and arranging call outs.  
• Collating quotations and pro-actively ensuring repairs are completed to a high standard by both in-house teams and contractors.
• Checking requirements, costings and authorise repairs in time efficient manner.
• Authorising purchasing of equipment within authorisation framework.
• Liaising with Company, Tenants and Contractors.
• Adminstering and managing damage/ insurance claims.
• Proactively ensuring rents are paid on time.
• Taking appropriate action where rents are in arrears, up to and including evictions and court orders where necessary.
• Prepare and distribute notices, lease agreements, and other property-related documentation.
• Undertaking rent reviews.
• Resolving queries from tenants.
• Maintaining licensing files and compliance details to ensure that all mandatory compliance / legislation is in place on all properties, including booking and completing works where required.
• Working with colleagues across properties ensuring they are maintained to high standards.
• Conduct regular property inspections to proactively identify maintenance needs.

We require a proactive and positive team member, with strong, effective communication and problem-solving skills, the ability to prioritise a busy workload and a high attention to detail.

Whilst this is an office based role there will be a need to visit properties in the local area, therefore a full driving licence and own vehicle is required.

It is essential you also have proven successful experience within a similar property management team.

Along with your competitive salary we offer:

- 28 days holiday, including public holidays

- Employee Assistance Programme- 24/7 confidential free advice and help through difficult times, for you and your family

- Auto-enrolment pension

- Wagestream facility – Access to salary as you earn it- savings and access to retail discounts

- Discounted food and hotel stays across our family of 14 hotels and bars- up to 50% off!

- Cycle to work scheme

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.

Do you have previous experience managing/ leading a portfolio of properties?

Do you thrive on providing excellent customer service in a fast-paced environment?

We are seeking a Residential Tenancy Manager to join our Property Team managing our residential properties.

Working alongside colleagues in the Property and Maintenance team, responsibilities include;

• Manage all aspects of residential property operations, including leasing, maintenance, and tenant relations.
• Screen and approve rental applications, ensuring compliance with company policies and fair housing regulations.
• Coordinate move-in and move-out processes, including inspections and security deposit refunds.
• Address tenant concerns and resolve maintenance issues in a timely manner, providing a triage service to try to resolve issue in the first instance.
• If unable to resolve, arrange works with dedicated contractor by issuing POs and arranging call outs.  
• Collating quotations and pro-actively ensuring repairs are completed to a high standard by both in-house teams and contractors.
• Checking requirements, costings and authorise repairs in time efficient manner.
• Authorising purchasing of equipment within authorisation framework.
• Liaising with Company, Tenants and Contractors.
• Adminstering and managing damage/ insurance claims.
• Proactively ensuring rents are paid on time.
• Taking appropriate action where rents are in arrears, up to and including evictions and court orders where necessary.
• Prepare and distribute notices, lease agreements, and other property-related documentation.
• Undertaking rent reviews.
• Resolving queries from tenants.
• Maintaining licensing files and compliance details to ensure that all mandatory compliance / legislation is in place on all properties, including booking and completing works where required.
• Working with colleagues across properties ensuring they are maintained to high standards.
• Conduct regular property inspections to proactively identify maintenance needs.

We require a proactive and positive team member, with strong, effective communication and problem-solving skills, the ability to prioritise a busy workload and a high attention to detail.

Whilst this is an office based role there will be a need to visit properties in the local area, therefore a full driving licence and own vehicle is required.

It is essential you also have proven successful experience within a similar property management team.

Along with your competitive salary we offer:

- 28 days holiday, including public holidays

- Employee Assistance Programme- 24/7 confidential free advice and help through difficult times, for you and your family

- Auto-enrolment pension

- Wagestream facility – Access to salary as you earn it- savings and access to retail discounts

- Discounted food and hotel stays across our family of 14 hotels and bars- up to 50% off!

- Cycle to work scheme

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.