Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history. Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.
Job: Hotel
Manager (Maternity Cover - 6 to 9 months)
Start Date: 1st September 2026
Based in: Covent Garden, LondonReports to: Group Director of Hotels FR & UK
Description of the job:
We are seeking an experienced Hotel Manager to join our
dynamic team and lead the team at Henrietta
Hotel as a maternity cover. The Hotel Manager is responsible for
managing the Hotel team and overall hotel targets to deliver an excellent guest experience while
managing profitability and guest satisfaction measures.
Operation
- Oversee the smooth daily operation of the
hotel and directly oversee the following departments: Front Desk, Housekeeping,
Reservations, and Maintenance.
- Ensure communication between the various
departments (Front Desk, Housekeeping, Reservations).
- Represent the hotel and the Experimental
brand through exemplary guest engagement, advice, and service - ensuring brand
image and fostering guest loyalty.
- Play an active role in resolving technical
issues and anticipating renovation and improvement works, ensuring the hotel’s
overall condition (design, cleanliness) is maintained.
- Responsible for the safety of the
establishment in compliance with applicable regulations.
Revenue Management & Sales
- Work
with the Revenue Manager to establish clear and structured pricing and sales
strategies across all teams.
- Collaborate
closely with the Group Operations and Sales teams to align local and global
objectives.
Accounting & Financial Control
- Supervise inventories and stock management in
line with group standards.
- Manage purchasing processes, control deliveries,
and maintain positive supplier relationships.
- Optimize operational performance to ensure
compliance with budget targets and key financial indicators.
- Coordinate administrative and reporting matters
between the hotel and the group’s headquarters.
Human Resources
- Ensure compliance with local labor laws and
regulations.
- Coordinate team recruitment in collaboration with
the HR department.
- Oversee team scheduling in line with business
needs.
- Support the professional development and training
of your teams - guiding talent growth through your leadership and
expertise.
- Work closely with the HR team to apply group
standards and encourage internal mobility.
- Monitor payroll expenses and provide strategic
recommendations when necessary.
Communication & Events
- Represent the Experimental brand and always embody its
values.
- Proactively propose and implement strategies to
enhance brand visibility and guest engagement - through partnerships, events,
and digital initiatives.
- You
make your establishment “The place to be”!
ABOUT YOU
- You have at least
3 years of experience in a similar Hotel Manager or leadership role within
a high-end boutique hotel.
- You demonstrate
strong leadership, autonomy, and a collaborative spirit.
- You are highly
organized, reliable, and able to manage multiple priorities with
efficiency.
- You possess a
strong commercial awareness and a solid understanding of Revenue
Management techniques.
- You are fluent in
English
- You are
proficient in hotel management systems (Opera, Micros) and Microsoft
Office Suite.