Job Title: Manager of Training & Development – Houston TX Hot Chicken

FLSA Status: Exempt Other

Full Time Position: Manager of Training & Development

Reporting Structure: Reports directly to the Vice President of Training and HR

Position Summary:

The Manager of Training & Development is responsible for building, implementing, and managing training programs that ensure operational excellence, leadership development, and consistent brand execution across the restaurant system.

This role develops scalable learning programs for restaurant teams, managers, and franchise partners while supporting new restaurant openings, leadership development, and operational training initiatives.

The Manager of Training & Development partners closely with Operations, HR, and Franchise partners to ensure all team members are equipped with the knowledge, tools, and resources needed to deliver exceptional guest experiences and drive brand performance.

Essential Duties and Responsibilities (What you will drive everyday):

·      Bring the HHC brand to life every single day — making sure our guests feel the energy, passion, and quality we’re known for!

·      Be the go-to person for all things HHC— because happy guests and team members make our world go ‘round.

·      Design and implement impactful training programs for restaurant team members, managers, and franchise partners.

·      Partner with the HR team to develop standardized onboarding programs for new hires and leadership roles.

·      Create scalable training materials including manuals, job aids, videos, playbooks, and eLearning content.

·      Continuously update training curriculum to reflect operational improvements, new systems, and evolving brand standards.

·      Deliver engaging workshops focused on leadership, communication, operational management, and brand standards.

·      Identify development opportunities through performance data and operational insights.

·      Lead all training initiatives for new restaurant openings.

·      Recruit and develop Traveling Trainers for all NRO’s.

·      Coordinate and deploy traveling training teams to support franchise partners during NROs.

·      Ensure new locations are fully prepared to operate successfully from day one.

·      Continuously improve the NRO process to increase efficiency, consistency, and impact.

·      Conduct operational training visits and workshops in partnership with the Operations team.

·      Work alongside restaurant teams to strengthen execution and operational excellence.

·      Address challenges head-on with clear communication, coaching, and performance improvement plans when needed.

·      Manage the Learning Management System (LMS) and all certification programs.

·      Track training completion and compliance across the system and develop plans to improve participation.

·      Measure training effectiveness and continuously refine programs to maximize impact.

·      Partner with Operations, HR, Marketing, and Franchise teams to align training with brand initiatives.

·      Support rollout of new menu items, LTOs, operational processes, and technology platforms.

·      Ensure training programs support the company’s growth strategy and operational priorities.

·      Ensure all team members are aligned with company policies, procedures, and safety standards.

·      Protect team members and guests by reinforcing health and safety practices, including ServSafe standards.

·      Maintain deep knowledge of the menu and brand experience to guide and support restaurant teams.

·      Share regular updates with the Vice President of Training & HR highlighting wins, opportunities, and performance insights.

·      Hit key performance metrics and training goals established by leadership.

·      Be flexible and ready to lead when needed — mornings, nights, weekends, and holidays.

·      Jump in wherever needed to support the team — because great brands are built through teamwork.

Job Requirements (What you bring to the crew):

·      Incredible attention to detail — nothing slips by you.

·      Top-tier communication skills — you’re clear, confident, and professional.

·      A collaborative spirit and growth mindset — you lift others up while always learning.

·      A knack for juggling multiple priorities while keeping things fun and focused.

·      Natural leadership — you know how to motivate, guide, and inspire a team.

·      A hunger to grow — you’re eager to attend trainings, meetings and are always engaged and learning.

·      Valid ServSafe certificate and Food Manager’s Permit (or willing to get them).

·      A valid driver’s license and reliable attendance — because dependability matters.

Education and Experience:

·      Basic experience with Microsoft Suite, tablets and POS systems

·      Bachelor’s degree in Business, Hospitality, Training, or related field (or equivalent experience)

·      5+ years of restaurant operations or training experience

·      Experience in multi-unit or franchise environments preferred

·      Strong facilitation and hands on skills

·      Instructional Design is a plus

·      Experience with training platforms or LMS systems preferred

·      Ability to travel to restaurant locations as needed

·      Ability to travel overnight and for extended periods of time

WORKING CONDITIONS:

This position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit and stand for extended periods of time, lift up to 75 pounds, bend, stoop and kneel. May be required to work outside in various weather conditions. May be required to work on a computer for extended periods of time including viewing the screen, using a mouse, and manipulating a keyboard with hands, reaching with arms. May be asked to drive or travel by car, air, or other transportation for business purposes. Must be able to function effectively in a fast-paced working environment. Must be able to report to work responsive, free from sedatives, and in a non-sedative state. Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the essential functions of the job. Natural and regular stressors occur on the job. HHC is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.

Job Title: Manager of Training & Development – Houston TX Hot Chicken

FLSA Status: Exempt Other

Full Time Position: Manager of Training & Development

Reporting Structure: Reports directly to the Vice President of Training and HR

Position Summary:

The Manager of Training & Development is responsible for building, implementing, and managing training programs that ensure operational excellence, leadership development, and consistent brand execution across the restaurant system.

This role develops scalable learning programs for restaurant teams, managers, and franchise partners while supporting new restaurant openings, leadership development, and operational training initiatives.

The Manager of Training & Development partners closely with Operations, HR, and Franchise partners to ensure all team members are equipped with the knowledge, tools, and resources needed to deliver exceptional guest experiences and drive brand performance.

Essential Duties and Responsibilities (What you will drive everyday):

·      Bring the HHC brand to life every single day — making sure our guests feel the energy, passion, and quality we’re known for!

·      Be the go-to person for all things HHC— because happy guests and team members make our world go ‘round.

·      Design and implement impactful training programs for restaurant team members, managers, and franchise partners.

·      Partner with the HR team to develop standardized onboarding programs for new hires and leadership roles.

·      Create scalable training materials including manuals, job aids, videos, playbooks, and eLearning content.

·      Continuously update training curriculum to reflect operational improvements, new systems, and evolving brand standards.

·      Deliver engaging workshops focused on leadership, communication, operational management, and brand standards.

·      Identify development opportunities through performance data and operational insights.

·      Lead all training initiatives for new restaurant openings.

·      Recruit and develop Traveling Trainers for all NRO’s.

·      Coordinate and deploy traveling training teams to support franchise partners during NROs.

·      Ensure new locations are fully prepared to operate successfully from day one.

·      Continuously improve the NRO process to increase efficiency, consistency, and impact.

·      Conduct operational training visits and workshops in partnership with the Operations team.

·      Work alongside restaurant teams to strengthen execution and operational excellence.

·      Address challenges head-on with clear communication, coaching, and performance improvement plans when needed.

·      Manage the Learning Management System (LMS) and all certification programs.

·      Track training completion and compliance across the system and develop plans to improve participation.

·      Measure training effectiveness and continuously refine programs to maximize impact.

·      Partner with Operations, HR, Marketing, and Franchise teams to align training with brand initiatives.

·      Support rollout of new menu items, LTOs, operational processes, and technology platforms.

·      Ensure training programs support the company’s growth strategy and operational priorities.

·      Ensure all team members are aligned with company policies, procedures, and safety standards.

·      Protect team members and guests by reinforcing health and safety practices, including ServSafe standards.

·      Maintain deep knowledge of the menu and brand experience to guide and support restaurant teams.

·      Share regular updates with the Vice President of Training & HR highlighting wins, opportunities, and performance insights.

·      Hit key performance metrics and training goals established by leadership.

·      Be flexible and ready to lead when needed — mornings, nights, weekends, and holidays.

·      Jump in wherever needed to support the team — because great brands are built through teamwork.

Job Requirements (What you bring to the crew):

·      Incredible attention to detail — nothing slips by you.

·      Top-tier communication skills — you’re clear, confident, and professional.

·      A collaborative spirit and growth mindset — you lift others up while always learning.

·      A knack for juggling multiple priorities while keeping things fun and focused.

·      Natural leadership — you know how to motivate, guide, and inspire a team.

·      A hunger to grow — you’re eager to attend trainings, meetings and are always engaged and learning.

·      Valid ServSafe certificate and Food Manager’s Permit (or willing to get them).

·      A valid driver’s license and reliable attendance — because dependability matters.

Education and Experience:

·      Basic experience with Microsoft Suite, tablets and POS systems

·      Bachelor’s degree in Business, Hospitality, Training, or related field (or equivalent experience)

·      5+ years of restaurant operations or training experience

·      Experience in multi-unit or franchise environments preferred

·      Strong facilitation and hands on skills

·      Instructional Design is a plus

·      Experience with training platforms or LMS systems preferred

·      Ability to travel to restaurant locations as needed

·      Ability to travel overnight and for extended periods of time

WORKING CONDITIONS:

This position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit and stand for extended periods of time, lift up to 75 pounds, bend, stoop and kneel. May be required to work outside in various weather conditions. May be required to work on a computer for extended periods of time including viewing the screen, using a mouse, and manipulating a keyboard with hands, reaching with arms. May be asked to drive or travel by car, air, or other transportation for business purposes. Must be able to function effectively in a fast-paced working environment. Must be able to report to work responsive, free from sedatives, and in a non-sedative state. Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the essential functions of the job. Natural and regular stressors occur on the job. HHC is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.