Head of Learning & Development

Head of Learning & Development

Moreton-in-Marsh (Central Services) | Regular travel to our resorts

Develop our people. Create feel-good moments. Bring the Hiddenwell Experience to life.

Hiddenwell is growing, and our ambition is to redefine spa and create a true Home of Feel Good. Our people, the Feel Good Makers, make that possible. We’re looking for an energetic, hands-on Head of Learning & Development to help them do it brilliantly.

The role

You'll shape and deliver learning across our growing portfolio of resorts, helping our people build the skills, confidence and knowledge to bring the Hiddenwell Experience to life.

Working closely with operational leaders and teams, you'll create engaging learning that makes a real difference — from welcoming new colleagues and developing future leaders to raising service standards and creating memorable guest experiences.

This is a hands-on role where you'll spend much of your time with our teams, designing and personally delivering training across induction, service excellence, leadership and role-specific development.

Inspire. Develop. Bring learning to life.

You'll translate our brand promise and Experience Principles into everyday behaviours, helping colleagues deliver consistency without scripting and create exceptional experiences in their own way.

Raise standards. Build confidence. Grow talent.

You'll coach managers, work with our Experience Ambassadors and build a culture where learning is part of everyday life. Using guest feedback and operational insight, you'll identify development needs, measure impact and continually improve learning across our destinations.

About you

You're a passionate Learning & Development professional who loves working with people and knows how to bring learning to life. Equally confident leading a workshop, coaching a manager or working alongside operational teams, you'll bring energy, credibility and a practical approach.

You'll have:

• A proven track record designing and delivering engaging learning programmes, ideally within hospitality, leisure, retail or another multi-site, customer-focused business.
• Excellent facilitation and presentation skills, with the ability to engage people at every level.
• Experience developing induction, onboarding, service excellence and leadership programmes.
• A strong understanding of guest experience and how to translate brand values and service standards into everyday behaviours.
• Experience coaching managers and supporting talent development and succession planning.
• The ability to evaluate learning effectiveness and demonstrate its impact on performance.
• Strong organisational and stakeholder management skills, with the confidence to influence across multiple locations.
• A full UK driving licence and access to your own vehicle (essential).

It would be great if you also have: CIPD or a Level 3/5 Learning & Development qualification, Train the Trainer, spa or hotel experience, LMS and blended learning knowledge, and experience with apprenticeships or ambassador networks. An understanding of people development approaches, including Insights Discovery, DISC profiling and Myers-Briggs, would also be beneficial.

Why Hiddenwell? Why now?

Hiddenwell is growing, making this an exciting opportunity to shape how our people learn, develop and deliver our experience as we evolve.

You'll have the opportunity to influence our learning culture, develop future talent and work closely with operational leaders to create experiences that make a lasting difference to both colleagues and guests.

We value exceptional hospitality, individuality, passion, teamwork, integrity and continuous improvement. We want our people to feel confident being themselves, take pride in what they do and understand the difference they make.

Because when our people feel good, they make our guests feel good.

Well hidden. Best found.

Head of Learning & Development

Moreton-in-Marsh (Central Services) | Regular travel to our resorts

Develop our people. Create feel-good moments. Bring the Hiddenwell Experience to life.

Hiddenwell is growing, and our ambition is to redefine spa and create a true Home of Feel Good. Our people, the Feel Good Makers, make that possible. We’re looking for an energetic, hands-on Head of Learning & Development to help them do it brilliantly.

The role

You'll shape and deliver learning across our growing portfolio of resorts, helping our people build the skills, confidence and knowledge to bring the Hiddenwell Experience to life.

Working closely with operational leaders and teams, you'll create engaging learning that makes a real difference — from welcoming new colleagues and developing future leaders to raising service standards and creating memorable guest experiences.

This is a hands-on role where you'll spend much of your time with our teams, designing and personally delivering training across induction, service excellence, leadership and role-specific development.

Inspire. Develop. Bring learning to life.

You'll translate our brand promise and Experience Principles into everyday behaviours, helping colleagues deliver consistency without scripting and create exceptional experiences in their own way.

Raise standards. Build confidence. Grow talent.

You'll coach managers, work with our Experience Ambassadors and build a culture where learning is part of everyday life. Using guest feedback and operational insight, you'll identify development needs, measure impact and continually improve learning across our destinations.

About you

You're a passionate Learning & Development professional who loves working with people and knows how to bring learning to life. Equally confident leading a workshop, coaching a manager or working alongside operational teams, you'll bring energy, credibility and a practical approach.

You'll have:

• A proven track record designing and delivering engaging learning programmes, ideally within hospitality, leisure, retail or another multi-site, customer-focused business.
• Excellent facilitation and presentation skills, with the ability to engage people at every level.
• Experience developing induction, onboarding, service excellence and leadership programmes.
• A strong understanding of guest experience and how to translate brand values and service standards into everyday behaviours.
• Experience coaching managers and supporting talent development and succession planning.
• The ability to evaluate learning effectiveness and demonstrate its impact on performance.
• Strong organisational and stakeholder management skills, with the confidence to influence across multiple locations.
• A full UK driving licence and access to your own vehicle (essential).

It would be great if you also have: CIPD or a Level 3/5 Learning & Development qualification, Train the Trainer, spa or hotel experience, LMS and blended learning knowledge, and experience with apprenticeships or ambassador networks. An understanding of people development approaches, including Insights Discovery, DISC profiling and Myers-Briggs, would also be beneficial.

Why Hiddenwell? Why now?

Hiddenwell is growing, making this an exciting opportunity to shape how our people learn, develop and deliver our experience as we evolve.

You'll have the opportunity to influence our learning culture, develop future talent and work closely with operational leaders to create experiences that make a lasting difference to both colleagues and guests.

We value exceptional hospitality, individuality, passion, teamwork, integrity and continuous improvement. We want our people to feel confident being themselves, take pride in what they do and understand the difference they make.

Because when our people feel good, they make our guests feel good.

Well hidden. Best found.