Receptionist

Receptionist – Hoar Cross Hall

Creating warm welcomes. Making lasting impressions. Elevating the guest experience.

Hoar Cross Hall is a destination where exceptional hospitality begins with how people feel. From the moment our guests arrive to the moment they leave, every interaction plays a part in creating an experience that helps them relax, reconnect and feel good.

We're looking for a Receptionist who understands the importance of those moments. Someone who loves connecting with people, takes pride in making others feel welcome and brings warmth, confidence and professionalism to everything they do.

As one of the first points of contact for our guests, you'll play an important role in bringing the Hoar Cross Hall experience to life, ensuring every guest feels valued, cared for and confident they're in good hands.

The opportunity

Working as part of our Reception team, you'll be at the heart of the guest journey, creating memorable first impressions and ensuring every interaction reflects the warmth and quality of Hoar Cross Hall.

From managing reservations and welcoming arrivals to supporting guests throughout their stay, you'll combine excellent organisation with a genuine passion for hospitality.

You'll be a natural communicator, comfortable managing enquiries, anticipating guest needs and finding solutions that make a difference. You'll understand that the smallest details can have the biggest impact.

First impressions. Lasting memories.

You'll take ownership of the guest experience from the moment they arrive, ensuring every interaction is warm, welcoming and professional.

From managing reservations, check-ins and check-outs to handling telephone calls and guest enquiries, you'll ensure everything runs smoothly and guests feel informed and cared for.

You'll develop a strong knowledge of our hotel, spa facilities, treatments and packages, helping guests make the most of their visit through thoughtful recommendations and attention to detail.

Hospitality with personality. Service with purpose.

You'll bring warmth, energy and a genuine passion for people to every interaction, taking pride in making guests feel welcome, valued and supported.

Whether welcoming returning guests, assisting with enquiries or resolving an issue, you'll approach every situation with professionalism and a positive attitude.

Working closely with colleagues across the hotel and spa, you'll communicate effectively, support the wider team and help deliver a seamless guest experience.

Commercially aware. Naturally engaging.

You'll understand the importance of making thoughtful recommendations that enhance the guest experience while supporting commercial performance.

From promoting spa treatments and additional services to introducing guests to our packages and experiences, you'll use your knowledge and natural communication skills to identify opportunities and add value.

It's not about hard selling. It's about understanding our guests and helping them make the most of their time with us.

What you'll bring

You'll be a naturally welcoming, organised and people-focused individual with a passion for delivering exceptional hospitality.

Previous hospitality or customer service experience would be beneficial, but attitude, personality and a willingness to learn are just as important.

Most importantly, you'll bring:

• Excellent communication skills and a friendly, professional approach.
• Strong organisation, attention to detail and the ability to manage competing priorities.
• Confidence using booking systems and handling reservations and enquiries.
• A natural ability to build rapport and promote our treatments, packages and experiences.
• A positive, proactive and team-focused attitude.
• Flexibility to work across a seven-day operation, including weekends and bank holidays.

Knowledge of hotel and spa operations would be advantageous, but full training will be provided.

What matters to us

At Hoar Cross Hall, we care about exceptional hospitality, individuality, passion and positivity, teamwork, integrity, operational excellence and continuous improvement.

We want every guest to feel genuinely welcomed and cared for, and we believe that starts with the people who represent us every day.

We're looking for someone who takes pride in making a positive difference, understands the importance of the little details and genuinely enjoys helping others.

Someone who brings warmth and personality to every interaction.

Someone who takes ownership, supports their colleagues and always looks for ways to make the guest experience better.

And someone who understands that exceptional hospitality isn't just about what we do, but how we make people feel.

Make people feel welcome. Make every moment count.

They say you can't choose your family, but at Hoar Cross Hall, we believe differently. We choose people who bring passion, positivity and professionalism, and who genuinely care about creating memorable experiences for others.

If you're someone who loves connecting with people, takes pride in delivering exceptional service and wants to be part of something special, we'd love to hear from you.

Well hidden. Best found.

Receptionist – Hoar Cross Hall

Creating warm welcomes. Making lasting impressions. Elevating the guest experience.

Hoar Cross Hall is a destination where exceptional hospitality begins with how people feel. From the moment our guests arrive to the moment they leave, every interaction plays a part in creating an experience that helps them relax, reconnect and feel good.

We're looking for a Receptionist who understands the importance of those moments. Someone who loves connecting with people, takes pride in making others feel welcome and brings warmth, confidence and professionalism to everything they do.

As one of the first points of contact for our guests, you'll play an important role in bringing the Hoar Cross Hall experience to life, ensuring every guest feels valued, cared for and confident they're in good hands.

The opportunity

Working as part of our Reception team, you'll be at the heart of the guest journey, creating memorable first impressions and ensuring every interaction reflects the warmth and quality of Hoar Cross Hall.

From managing reservations and welcoming arrivals to supporting guests throughout their stay, you'll combine excellent organisation with a genuine passion for hospitality.

You'll be a natural communicator, comfortable managing enquiries, anticipating guest needs and finding solutions that make a difference. You'll understand that the smallest details can have the biggest impact.

First impressions. Lasting memories.

You'll take ownership of the guest experience from the moment they arrive, ensuring every interaction is warm, welcoming and professional.

From managing reservations, check-ins and check-outs to handling telephone calls and guest enquiries, you'll ensure everything runs smoothly and guests feel informed and cared for.

You'll develop a strong knowledge of our hotel, spa facilities, treatments and packages, helping guests make the most of their visit through thoughtful recommendations and attention to detail.

Hospitality with personality. Service with purpose.

You'll bring warmth, energy and a genuine passion for people to every interaction, taking pride in making guests feel welcome, valued and supported.

Whether welcoming returning guests, assisting with enquiries or resolving an issue, you'll approach every situation with professionalism and a positive attitude.

Working closely with colleagues across the hotel and spa, you'll communicate effectively, support the wider team and help deliver a seamless guest experience.

Commercially aware. Naturally engaging.

You'll understand the importance of making thoughtful recommendations that enhance the guest experience while supporting commercial performance.

From promoting spa treatments and additional services to introducing guests to our packages and experiences, you'll use your knowledge and natural communication skills to identify opportunities and add value.

It's not about hard selling. It's about understanding our guests and helping them make the most of their time with us.

What you'll bring

You'll be a naturally welcoming, organised and people-focused individual with a passion for delivering exceptional hospitality.

Previous hospitality or customer service experience would be beneficial, but attitude, personality and a willingness to learn are just as important.

Most importantly, you'll bring:

• Excellent communication skills and a friendly, professional approach.
• Strong organisation, attention to detail and the ability to manage competing priorities.
• Confidence using booking systems and handling reservations and enquiries.
• A natural ability to build rapport and promote our treatments, packages and experiences.
• A positive, proactive and team-focused attitude.
• Flexibility to work across a seven-day operation, including weekends and bank holidays.

Knowledge of hotel and spa operations would be advantageous, but full training will be provided.

What matters to us

At Hoar Cross Hall, we care about exceptional hospitality, individuality, passion and positivity, teamwork, integrity, operational excellence and continuous improvement.

We want every guest to feel genuinely welcomed and cared for, and we believe that starts with the people who represent us every day.

We're looking for someone who takes pride in making a positive difference, understands the importance of the little details and genuinely enjoys helping others.

Someone who brings warmth and personality to every interaction.

Someone who takes ownership, supports their colleagues and always looks for ways to make the guest experience better.

And someone who understands that exceptional hospitality isn't just about what we do, but how we make people feel.

Make people feel welcome. Make every moment count.

They say you can't choose your family, but at Hoar Cross Hall, we believe differently. We choose people who bring passion, positivity and professionalism, and who genuinely care about creating memorable experiences for others.

If you're someone who loves connecting with people, takes pride in delivering exceptional service and wants to be part of something special, we'd love to hear from you.

Well hidden. Best found.