Spa Facilities Assistant
Location: Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role

To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.

Key Responsibilities

Providing exceptional customer service, ensuring every guest feels welcome and valued

• Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards
• Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality
• Ensuring all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas
• Adhering to health and safety regulations, ensuring a safe environment for both guests and staff
• Working closely with other team members to deliver seamless service and support across all relevant departments
• Informing guests about spa services, treatments, and guidelines, enhancing their overall experience
• Supporting Spa Reception with guest arrivals and departures
• Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner

Personal Specification

Essentials

• All applicants must be over the age of 18 years old due to the nature of the role
• Have a customer service background with strong interpersonal skills and a friendly, approachable manner
• Have a demonstrated interest in pool and spa quality standards
• Be meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained

Desirables

Have previous experience in a similar role within the Spa/Hospitality industry

• Hold relevant certifications in pool and spa management
• Hold certification such as Certified Pool Operator (CPO) or similar is advantageous

 Additional Information

 Full-time – 37.5 hours per week

• A mixture of shifts - morning, afternoons and evenings
• Working 5 days out of 7 per week
• £12.71 per hour

 Why Join Us

•  Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

 People say you can’t choose your family, well we choose you to be part of ours!

Spa Facilities Assistant
Location: Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role

To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.

Key Responsibilities

Providing exceptional customer service, ensuring every guest feels welcome and valued

• Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards
• Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality
• Ensuring all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas
• Adhering to health and safety regulations, ensuring a safe environment for both guests and staff
• Working closely with other team members to deliver seamless service and support across all relevant departments
• Informing guests about spa services, treatments, and guidelines, enhancing their overall experience
• Supporting Spa Reception with guest arrivals and departures
• Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner

Personal Specification

Essentials

• All applicants must be over the age of 18 years old due to the nature of the role
• Have a customer service background with strong interpersonal skills and a friendly, approachable manner
• Have a demonstrated interest in pool and spa quality standards
• Be meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained

Desirables

Have previous experience in a similar role within the Spa/Hospitality industry

• Hold relevant certifications in pool and spa management
• Hold certification such as Certified Pool Operator (CPO) or similar is advantageous

 Additional Information

 Full-time – 37.5 hours per week

• A mixture of shifts - morning, afternoons and evenings
• Working 5 days out of 7 per week
• £12.71 per hour

 Why Join Us

•  Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

 People say you can’t choose your family, well we choose you to be part of ours!