This is a great opportunity to take the first steps in your hospitality career and work as part of The Reception Team with Surya Hotels, working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

High on a wooded ridge, the Hog’s Back Hotel’s distinctive façade has been a welcome sight for travellers on this road for generations.

Step inside and the accent is on classic comfort, from the stylish restaurant and bar to the 96 spacious, light-filled bedrooms. A high-spec spa and pool meanwhile invite relaxation – or invigoration in the Hog’s Back Leisure Club gym. The location could hardly be better. Historic Guildford and the Surrey Hills are on your doorstep, and some of the UK’s leading attractions are a short hop by car, from Legoland and royal Windsor to the thrills of Thorpe Park.

We are looking for our Reception Manager to have:

• Excellent communication skills both written and orally
• Customer Service skills and the ability to upsell
• Minimum 2 years Hospitality experience working on Reception
• Excellent active listening, negotiating and presentation skills
• Ability to lead and set by example
• Knowledge of MS Office suite

Reception Manager duties and responsibilities will include but aren't limited to:

• To receive guest feedback both positive and negative, respond and record correctly
• Actively consider prevention, recovery and investigation of any complaints
• Encourage sales opportunities
• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments
• Answering calls and emails and ensuring a high level of customer service at all times

If our Reception Manager vacancy interests you please get in contact with us, we look forward to hearing from you soon.

In return, we offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail and Supermarket discounts
• Discounted meals & stays across all of the groups hotels around the UK, up to 50% off
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Flexible working hours
• Inclusion in tronc scheme
• Increasing annual leave

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.

This is a great opportunity to take the first steps in your hospitality career and work as part of The Reception Team with Surya Hotels, working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

High on a wooded ridge, the Hog’s Back Hotel’s distinctive façade has been a welcome sight for travellers on this road for generations.

Step inside and the accent is on classic comfort, from the stylish restaurant and bar to the 96 spacious, light-filled bedrooms. A high-spec spa and pool meanwhile invite relaxation – or invigoration in the Hog’s Back Leisure Club gym. The location could hardly be better. Historic Guildford and the Surrey Hills are on your doorstep, and some of the UK’s leading attractions are a short hop by car, from Legoland and royal Windsor to the thrills of Thorpe Park.

We are looking for our Reception Manager to have:

• Excellent communication skills both written and orally
• Customer Service skills and the ability to upsell
• Minimum 2 years Hospitality experience working on Reception
• Excellent active listening, negotiating and presentation skills
• Ability to lead and set by example
• Knowledge of MS Office suite

Reception Manager duties and responsibilities will include but aren't limited to:

• To receive guest feedback both positive and negative, respond and record correctly
• Actively consider prevention, recovery and investigation of any complaints
• Encourage sales opportunities
• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments
• Answering calls and emails and ensuring a high level of customer service at all times

If our Reception Manager vacancy interests you please get in contact with us, we look forward to hearing from you soon.

In return, we offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail and Supermarket discounts
• Discounted meals & stays across all of the groups hotels around the UK, up to 50% off
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Flexible working hours
• Inclusion in tronc scheme
• Increasing annual leave

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.