Door Person/Luggage Porter

Join us as a Door Person / Luggage Porter at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Door Person / Luggage Porter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As Door Person / Luggage Porter, you'll love what you do and take pride in taking care of our guests:

• You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receives nothing but the best experience.
• Part of your main duties will include handling luggage delivery and collection.
• As our Doorperson, you will provide all passers-by and visitors with a positive first impression of the hotel whilst working closely with the security team to always ensure the building and our guests are kept safe.
• You’ll also show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day. Sometimes you will be asked to run an errand for our guests or operational departments.
• You will be expected to wear and adequately use our earpiece / communication device VOCERA at all times during your shift to communicate all arrivals, departures and relevant information to the operational teams collaborating closely with our Welcome Hosts and Butlers.

The items shared are the essence of a day in the life of our Door Person / Luggage Porter, but we will make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These hours are currently set as:

• 12-hour shifts with a 45-minute break
• Working hours may start at 6:45am, 9:00am or 12:00pm but flexibility is expected as these times are subject to change
• Shift patterns will be arranged with the Head Doorman and you will be assigned to work a total of 7 shifts every two weeks

What you'll bring

• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Door Person / Luggage Porter you’ll have the opportunity to bring these to life and continue to create our legacy.
• Previous experience as a Door Person / Luggage Porter, preferably in a luxury hotel
• A flexible and spontaneous approach that allows to support different departments outside a door person's daily task
• A valid UK driving licence (holding a licence for three years with no points)
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Preferred Skills:

• Previous experience in a 5-star luxury hotel or similar

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.

Join us as a Door Person / Luggage Porter at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Door Person / Luggage Porter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As Door Person / Luggage Porter, you'll love what you do and take pride in taking care of our guests:

• You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receives nothing but the best experience.
• Part of your main duties will include handling luggage delivery and collection.
• As our Doorperson, you will provide all passers-by and visitors with a positive first impression of the hotel whilst working closely with the security team to always ensure the building and our guests are kept safe.
• You’ll also show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day. Sometimes you will be asked to run an errand for our guests or operational departments.
• You will be expected to wear and adequately use our earpiece / communication device VOCERA at all times during your shift to communicate all arrivals, departures and relevant information to the operational teams collaborating closely with our Welcome Hosts and Butlers.

The items shared are the essence of a day in the life of our Door Person / Luggage Porter, but we will make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These hours are currently set as:

• 12-hour shifts with a 45-minute break
• Working hours may start at 6:45am, 9:00am or 12:00pm but flexibility is expected as these times are subject to change
• Shift patterns will be arranged with the Head Doorman and you will be assigned to work a total of 7 shifts every two weeks

What you'll bring

• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Door Person / Luggage Porter you’ll have the opportunity to bring these to life and continue to create our legacy.
• Previous experience as a Door Person / Luggage Porter, preferably in a luxury hotel
• A flexible and spontaneous approach that allows to support different departments outside a door person's daily task
• A valid UK driving licence (holding a licence for three years with no points)
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Preferred Skills:

• Previous experience in a 5-star luxury hotel or similar

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.