Do you notice the difference the little things make and go out of your way to address them? Are you always one step ahead when it comes to spotting problems? Do you have excellent communications skills? If you’re someone who can elevate the guest experience at every opportunity, from first contact to final goodbye, then you could be the night house manager we’re looking for!

The role:

As the night house manager, you will oversee the hotel during night time hours, ensuring smooth operations and conducting night audits to balance financial records. You’ll handle check-ins, check-outs, reservations, and guest enquiries, providing friendly and efficient reception services. Additionally, you’ll support and train team members, sharing knowledge about hotel operations and offering on-the-job training. Your role also involves ensuring guest satisfaction by addressing issues promptly and maintaining hotel security. Your dedication and expertise will help maintain our high standards of hospitality. This role will follow a 4 days on/4 days off pattern.

What your nights could look like:

• Handle any potential guest-related issues quickly and smoothly
• Oversee and assist in the smooth running of all guest-related tasks and issues
• Have a physical presence at the front desk all night
• Prepare and deliver any room service orders
• Oversee the night cleaner and ensure all areas are being cleaned to the required standard
• Support the management team with any relevant administration tasks as required
• Any other duties deemed necessary to ensure excellent levels of guest services are provided
• Be guest focused at all times
• Prepare room keys & information for the following day’s arrivals
• Be responsible for the cleanliness of the reception area and the cleaning/maintenance of the open fires.

Job skills and requirements:

• A minimum of two years’ experience in a similar role
• Previous Front of House experience
• A demonstrable commitment to high-end guest experience
• A strong team player with bags of enthusiasm and personality
• Excellent task prioritisation and delegation
• Diplomatic nature
• Ability to work as part of a team

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches
• A welcoming team of like minds, eager to support and encourage each other
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends and family to stay at the hotel
• Discounts on treatments in Swim Club
• Discounts for you and your friends and family at our restaurants: Zacry’s, The Beach Hut and Living Space
• Discount at Cubs coffeeshops
• Discounts at Shop on the Beach and other partner businesses
• Free surf lessons, surfboards and wetsuits hire from Wavehunters
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration. Working at Watergate Bay Hotel isn't just a job - it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.

Do you notice the difference the little things make and go out of your way to address them? Are you always one step ahead when it comes to spotting problems? Do you have excellent communications skills? If you’re someone who can elevate the guest experience at every opportunity, from first contact to final goodbye, then you could be the night house manager we’re looking for!

The role:

As the night house manager, you will oversee the hotel during night time hours, ensuring smooth operations and conducting night audits to balance financial records. You’ll handle check-ins, check-outs, reservations, and guest enquiries, providing friendly and efficient reception services. Additionally, you’ll support and train team members, sharing knowledge about hotel operations and offering on-the-job training. Your role also involves ensuring guest satisfaction by addressing issues promptly and maintaining hotel security. Your dedication and expertise will help maintain our high standards of hospitality. This role will follow a 4 days on/4 days off pattern.

What your nights could look like:

• Handle any potential guest-related issues quickly and smoothly
• Oversee and assist in the smooth running of all guest-related tasks and issues
• Have a physical presence at the front desk all night
• Prepare and deliver any room service orders
• Oversee the night cleaner and ensure all areas are being cleaned to the required standard
• Support the management team with any relevant administration tasks as required
• Any other duties deemed necessary to ensure excellent levels of guest services are provided
• Be guest focused at all times
• Prepare room keys & information for the following day’s arrivals
• Be responsible for the cleanliness of the reception area and the cleaning/maintenance of the open fires.

Job skills and requirements:

• A minimum of two years’ experience in a similar role
• Previous Front of House experience
• A demonstrable commitment to high-end guest experience
• A strong team player with bags of enthusiasm and personality
• Excellent task prioritisation and delegation
• Diplomatic nature
• Ability to work as part of a team

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches
• A welcoming team of like minds, eager to support and encourage each other
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends and family to stay at the hotel
• Discounts on treatments in Swim Club
• Discounts for you and your friends and family at our restaurants: Zacry’s, The Beach Hut and Living Space
• Discount at Cubs coffeeshops
• Discounts at Shop on the Beach and other partner businesses
• Free surf lessons, surfboards and wetsuits hire from Wavehunters
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration. Working at Watergate Bay Hotel isn't just a job - it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.