Customer Service Reservationist
The Newt in Somerset
Customer Service Reservationist
The Newt in Somerset
Full Time
Up to £20800 / Year
Customer Service Reservationist
The Newt in Somerset
Full Time
Up to £20800 / Year
Skills
Point of Sale
Problem Solving
Sales
great communication
Opera
telephone
+5
Job description
Customer Service Reservationist
Up to £20,800 per annum plus service charge of up to £2500 per annum and fantastic benefits
Evening and weekend availability required
Our Customer Service Reservationists
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. This is a role for a self-motivated, confident and personable individual with high attention to detail The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met.
Your Newt Rewards
- Exceptional working environment, fresh estate grown meal provided each day
- Free fitness classes onsite
- Free inspirational talks from leading guest speakers each month
- 15% discount on online shop and free delivery
- 30% discount in the shops across the estate
- 30% discount at restaurants across the estate
- 30% discount on Newt cyder and Babylonstoren wine
- 50% discount in the Spa
- Discounted hotel stays for staff
- Garden Membership
- Free entry to our partner gardens including the Eden Project
- Family Events 3 times per year
- Access to internal/external training qualifications and programmes
- Cross Training and career development opportunities
Key Responsibilities:
- Answer incoming calls with a smile
- Proactively assist guest’s with enquiries
- Respond to incoming emails pre-empting any further enquires guests may have
- Successfully convert new enquiries
- Manage guest expectations
- Accurately record reservations
- Payment handling over the phone and via online systems
- Enforce company parameters & cancellation policies
- Ensure data is stored securely
- Assist colleagues & other departments where required
Skills and Experience
- Customer service experience essential
- Experience in the hospitality industry preferred
- Communication Skills
- Attention to detail
- Problem solving and innovative thinking
- Teamwork
- Computer literate
- Willingness to learn and work with a variety of systems
Customer Service Reservationist
Up to £20,800 per annum plus service charge of up to £2500 per annum and fantastic benefits
Evening and weekend availability required
Our Customer Service Reservationists
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. This is a role for a self-motivated, confident and personable individual with high attention to detail The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met.
Your Newt Rewards
- Exceptional working environment, fresh estate grown meal provided each day
- Free fitness classes onsite
- Free inspirational talks from leading guest speakers each month
- 15% discount on online shop and free delivery
- 30% discount in the shops across the estate
- 30% discount at restaurants across the estate
- 30% discount on Newt cyder and Babylonstoren wine
- 50% discount in the Spa
- Discounted hotel stays for staff
- Garden Membership
- Free entry to our partner gardens including the Eden Project
- Family Events 3 times per year
- Access to internal/external training qualifications and programmes
- Cross Training and career development opportunities
Key Responsibilities:
- Answer incoming calls with a smile
- Proactively assist guest’s with enquiries
- Respond to incoming emails pre-empting any further enquires guests may have
- Successfully convert new enquiries
- Manage guest expectations
- Accurately record reservations
- Payment handling over the phone and via online systems
- Enforce company parameters & cancellation policies
- Ensure data is stored securely
- Assist colleagues & other departments where required
Skills and Experience
- Customer service experience essential
- Experience in the hospitality industry preferred
- Communication Skills
- Attention to detail
- Problem solving and innovative thinking
- Teamwork
- Computer literate
- Willingness to learn and work with a variety of systems
Customer Service Reservationist
Full Time
Up to £20800 / Year
Skills
Point of Sale
Problem Solving
Sales
great communication
Opera
telephone
+{{skillsLength}}
A359, Hadspen, Bruton, Castle Cary BA7 7NG, UK