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Customer Service Reservationist
Summary
Customer Service Reservationist
| Salary | Up to £20800 / Year Plus Tronc |
| Schedule | Full Time |
| Location | A359, Hadspen, Bruton, Castle Cary BA7 7NG, UK |
Customer Service Reservationist
Description
Customer Service Reservationist
Up to £20,800 per annum plus service charge of up to £2500 per annum and fantastic benefits
Evening and weekend availability required
Our Customer Service Reservationists
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. This is a role for a self-motivated, confident and personable individual with high attention to detail The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met.
Your Newt Rewards
- Exceptional working environment, fresh estate grown meal provided each day
- Free fitness classes onsite
- Free inspirational talks from leading guest speakers each month
- 15% discount on online shop and free delivery
- 30% discount in the shops across the estate
- 30% discount at restaurants across the estate
- 30% discount on Newt cyder and Babylonstoren wine
- 50% discount in the Spa
- Discounted hotel stays for staff
- Garden Membership
- Free entry to our partner gardens including the Eden Project
- Family Events 3 times per year
- Access to internal/external training qualifications and programmes
- Cross Training and career development opportunities
Key Responsibilities:
- Answer incoming calls with a smile
- Proactively assist guest’s with enquiries
- Respond to incoming emails pre-empting any further enquires guests may have
- Successfully convert new enquiries
- Manage guest expectations
- Accurately record reservations
- Payment handling over the phone and via online systems
- Enforce company parameters & cancellation policies
- Ensure data is stored securely
- Assist colleagues & other departments where required
Skills and Experience
- Customer service experience essential
- Experience in the hospitality industry preferred
- Communication Skills
- Attention to detail
- Problem solving and innovative thinking
- Teamwork
- Computer literate
- Willingness to learn and work with a variety of systems
Customer Service Reservationist
Up to £20,800 per annum plus service charge of up to £2500 per annum and fantastic benefits
Evening and weekend availability required
Our Customer Service Reservationists
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. This is a role for a self-motivated, confident and personable individual with high attention to detail The role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met.
Your Newt Rewards
- Exceptional working environment, fresh estate grown meal provided each day
- Free fitness classes onsite
- Free inspirational talks from leading guest speakers each month
- 15% discount on online shop and free delivery
- 30% discount in the shops across the estate
- 30% discount at restaurants across the estate
- 30% discount on Newt cyder and Babylonstoren wine
- 50% discount in the Spa
- Discounted hotel stays for staff
- Garden Membership
- Free entry to our partner gardens including the Eden Project
- Family Events 3 times per year
- Access to internal/external training qualifications and programmes
- Cross Training and career development opportunities
Key Responsibilities:
- Answer incoming calls with a smile
- Proactively assist guest’s with enquiries
- Respond to incoming emails pre-empting any further enquires guests may have
- Successfully convert new enquiries
- Manage guest expectations
- Accurately record reservations
- Payment handling over the phone and via online systems
- Enforce company parameters & cancellation policies
- Ensure data is stored securely
- Assist colleagues & other departments where required
Skills and Experience
- Customer service experience essential
- Experience in the hospitality industry preferred
- Communication Skills
- Attention to detail
- Problem solving and innovative thinking
- Teamwork
- Computer literate
- Willingness to learn and work with a variety of systems
Details
| Salary | Up to £20800 / Year Plus Tronc |
| Schedule | Full Time |
| Location | A359, Hadspen, Bruton, Castle Cary BA7 7NG, UK |
Skills
Point of Sale
Problem Solving
Sales
great communication
Opera
telephone
Negotiation
Hotel Reservations
GDS
High end hotels
Administration
By applying you confirm you have these skills.
The Newt in Somerset
| Salary |
Up to £20800 / Year Plus Tronc |
| Schedule | Full Time |
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A359, Hadspen, Bruton, Castle Cary BA7 7NG, UK