Employee Records
Front Office Manager
London Management
Full Time
2 Years Experience
Coins Icon Competitive salary
Front Office Manager
London Management

Description

Welcome to House of Gods Canary Wharf, where velvet decadence meets rock ‘n’ roll glamour.
We’re not your average hotel, and we’re not looking for average people.

We’re on the hunt for a Front Office Manager, someone magnetic, commercially sharp, guest-obsessed, and ready to lead the team that sets the tone from the very first hello. You’ll own the front office operation, inspire a high-performing team, and make sure every arrival, departure, request, recovery, and late-night moment feels unmistakably House of Gods.

For us, front office is the heartbeat of the hotel: theatrical, polished, intuitive, commercially aware, and always one step ahead. The expectation is clear, you’ll lead the desk, champion guest experience, support reservations and revenue opportunities, manage standards, coach the team, and keep the operation moving with confidence from early check-ins to late-night returns.

This isn’t your standard front office role. It’s VIP arrivals, flawless handovers, room moves, guest recovery, team briefings, upselling, service theatre, problem-solving at pace, and the satisfaction of knowing the glamour lands because your team made every detail feel effortless.

You are:

  • A confident, charismatic leader who knows how to create a first impression, build team energy, and keep standards sharp when the hotel is moving fast.
  • Experienced in front office, guest services, reservations, or luxury lifestyle hospitality, with the confidence to manage shifts, people, guest expectations, and operational pressure.
  • Commercially switched on, able to drive upselling, support rate and occupancy opportunities, protect revenue, and spot the details that turn service into spend.
  • Calm, organised, and decisive, with the ability to handle guest recovery, complaints, special requests, room allocations, handovers, and late-night challenges with style.
  • A natural coach who can train, motivate, and hold a team accountable while keeping service warm, theatrical, personal, and unmistakably House of Gods.
  • Ready to lead briefings, manage rotas, support recruitment, monitor standards, communicate across departments, and make the front office feel slick from open to close.
  • A lover of luxury hospitality, bold brands, beautiful spaces, flawless service, and guest experiences that never feel ordinary.

We offer:

  • A space built on energy, excess, and absolute style.
  • Real progression for real people.
  • Full training and leadership support.
  • Wagestream – a financial toolkit that lets you access earned pay when you need it.
  • Tronc scheme, paid monthly.
  • Staff recognition programme.
  • Yearly staff ball.
  • A chance to be part of something truly iconic in London’s newest House of Gods.

This isn’t just a job. It’s a lifestyle. Ready to lead the front office, own the guest journey, sharpen the standards, and bring serious service theatre to London’s newest House of Gods?
Apply now and make your mark at House of Gods Canary Wharf.

Welcome to House of Gods Canary Wharf, where velvet decadence meets rock ‘n’ roll glamour.
We’re not your average hotel, and we’re not looking for average people.

We’re on the hunt for a Front Office Manager, someone magnetic, commercially sharp, guest-obsessed, and ready to lead the team that sets the tone from the very first hello. You’ll own the front office operation, inspire a high-performing team, and make sure every arrival, departure, request, recovery, and late-night moment feels unmistakably House of Gods.

For us, front office is the heartbeat of the hotel: theatrical, polished, intuitive, commercially aware, and always one step ahead. The expectation is clear, you’ll lead the desk, champion guest experience, support reservations and revenue opportunities, manage standards, coach the team, and keep the operation moving with confidence from early check-ins to late-night returns.

This isn’t your standard front office role. It’s VIP arrivals, flawless handovers, room moves, guest recovery, team briefings, upselling, service theatre, problem-solving at pace, and the satisfaction of knowing the glamour lands because your team made every detail feel effortless.

You are:

  • A confident, charismatic leader who knows how to create a first impression, build team energy, and keep standards sharp when the hotel is moving fast.
  • Experienced in front office, guest services, reservations, or luxury lifestyle hospitality, with the confidence to manage shifts, people, guest expectations, and operational pressure.
  • Commercially switched on, able to drive upselling, support rate and occupancy opportunities, protect revenue, and spot the details that turn service into spend.
  • Calm, organised, and decisive, with the ability to handle guest recovery, complaints, special requests, room allocations, handovers, and late-night challenges with style.
  • A natural coach who can train, motivate, and hold a team accountable while keeping service warm, theatrical, personal, and unmistakably House of Gods.
  • Ready to lead briefings, manage rotas, support recruitment, monitor standards, communicate across departments, and make the front office feel slick from open to close.
  • A lover of luxury hospitality, bold brands, beautiful spaces, flawless service, and guest experiences that never feel ordinary.

We offer:

  • A space built on energy, excess, and absolute style.
  • Real progression for real people.
  • Full training and leadership support.
  • Wagestream – a financial toolkit that lets you access earned pay when you need it.
  • Tronc scheme, paid monthly.
  • Staff recognition programme.
  • Yearly staff ball.
  • A chance to be part of something truly iconic in London’s newest House of Gods.

This isn’t just a job. It’s a lifestyle. Ready to lead the front office, own the guest journey, sharpen the standards, and bring serious service theatre to London’s newest House of Gods?
Apply now and make your mark at House of Gods Canary Wharf.

{{ backgroundCheckDisclosureText }}