Job Title:                            Housekeeping Assistant

Responsible to:               Senior HK Team

Responsible for:              Top performance in Housekeeping

Hours:                                 up to 45

SCOPE AND GENERAL PURPOSE: Assist the Housekeeping team on your shift to exceed the expectations of our guests in housekeeping service to a five-star standard, by creating unforgettable memories and inspiring and challenging yourself to deliver them with passion.

MAIN RESPONSIBILITIES:

Guests & Quality

·        Prepare the housekeeping of all resort public areas to Forbes 5* standard

·        Prepare housekeeping of resort bedrooms to a Forbes 5 * standard

·        Assist with washing and ironing of guest laundry to Forbes standard

·        Communicate with guests during their stay so their expectations are exceeded.

·        Supervise and Assist with Turndown service to a +1 standard

·        Report any faults, breakages, or sub-standard quality in rooms to head housekeeper.

·        Assist with guest housekeeping requests – Offering GSOI. Genuine sense of Interest,

Team

·        Support team members on shift with you so they are working in a positive and productive friendly environment.

·        Assist with the cleaning of team bedrooms for new arrivals and team areas

·        Assist with the washing of team uniforms

Productivity

·        Re-stock and replenish equipment and supplies in the cupboards.

·        Request stock items to ensure the shift is efficient without running out of specific items.

·        Report faulty machinery and equipment.

·        Ensure that room cleaning timed schedules for preparing arrival and stay-over rooms are meet deadlines.

·        Follow SOPs and make suggestions as required if efficiency and effectiveness can be improved.

Health & Safety

·        Ensure complete compliance of self with Health & Safety regulations.

·        Report any failures of health & safety immediately following see it sort it fix it policy.

Sustainability & Environment

·        Proactively assist with sustainability in your department in reducing energy consumption, and wastage.

·        Recycle all waste appropriately.

Job Title:                            Housekeeping Assistant

Responsible to:               Senior HK Team

Responsible for:              Top performance in Housekeeping

Hours:                                 up to 45

SCOPE AND GENERAL PURPOSE: Assist the Housekeeping team on your shift to exceed the expectations of our guests in housekeeping service to a five-star standard, by creating unforgettable memories and inspiring and challenging yourself to deliver them with passion.

MAIN RESPONSIBILITIES:

Guests & Quality

·        Prepare the housekeeping of all resort public areas to Forbes 5* standard

·        Prepare housekeeping of resort bedrooms to a Forbes 5 * standard

·        Assist with washing and ironing of guest laundry to Forbes standard

·        Communicate with guests during their stay so their expectations are exceeded.

·        Supervise and Assist with Turndown service to a +1 standard

·        Report any faults, breakages, or sub-standard quality in rooms to head housekeeper.

·        Assist with guest housekeeping requests – Offering GSOI. Genuine sense of Interest,

Team

·        Support team members on shift with you so they are working in a positive and productive friendly environment.

·        Assist with the cleaning of team bedrooms for new arrivals and team areas

·        Assist with the washing of team uniforms

Productivity

·        Re-stock and replenish equipment and supplies in the cupboards.

·        Request stock items to ensure the shift is efficient without running out of specific items.

·        Report faulty machinery and equipment.

·        Ensure that room cleaning timed schedules for preparing arrival and stay-over rooms are meet deadlines.

·        Follow SOPs and make suggestions as required if efficiency and effectiveness can be improved.

Health & Safety

·        Ensure complete compliance of self with Health & Safety regulations.

·        Report any failures of health & safety immediately following see it sort it fix it policy.

Sustainability & Environment

·        Proactively assist with sustainability in your department in reducing energy consumption, and wastage.

·        Recycle all waste appropriately.