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Head of Accommodation and Commercial Performance
Lost Shore Surf Resort
Head of Accommodation and Commercial Performance
Lost Shore Surf Resort
Full Time
2
Years
Experience
Up to £55000 / Year
Head of Accommodation and Commercial Performance
Lost Shore Surf Resort
Full Time
2
Years
Experience
Up to £55000 / Year
Skills
OTAs, GDS and Direct Booking Platforms
Revenue Management Systems
Commercially Astute
Entroeprenurial Mindset
Description
Head of Accommodation & Commercial Performance
Contract: Full-time, permanent
About Lost Shore
Lost Shore is Europe’s largest inland surf destination, combining world-class
waves with accommodation, food & drink, and events. We’re building a true
surf resort experience — not just a surf session, but a full stay, community, and
destination.
As we grow, accommodation is becoming a critical part of our commercial
success, and we’re now looking for someone to take real ownership of this area
of the business.
The Role
This is a commercial hospitality role, not just an operational one. You will be
responsible for driving occupancy, optimising pricing, improving the guest
journey, and working with marketing, surf, events, and F&B teams to turn stays
into a core revenue stream.
You’ll have genuine influence over performance and how the accommodation
product is positioned and sold.
Key Responsibilities
Commercial & Revenue Performance
- Own accommodation occupancy, ADR and revenue targets
- Manage all booking channels (direct, OTAs, group bookings)
- Develop and manage pricing and yield strategies by season and demand
- Create and optimise stay packages with surf, events, and food & drink
Marketing & Distribution
- Work with the marketing team to ensure accommodation is clearly promoted
- Improve OTA listings, photography, descriptions, and guest communications
- Develop group, corporate, and event-related stay opportunities
Guest Experience & Operations
- Oversee check-in, guest communication, and on-site experience
- Work closely with housekeeping and maintenance to protect standards
- Monitor reviews and feedback and lead improvements where needed
Leadership & Collaboration
- Support and coordinate accommodation-related staff and supervisors
- Work cross-departmentally to align capacity, demand, and guest experience
What We’re Looking For
- Experience in hotels, hostels, resorts, serviced apartments, or similar
- Strong commercial mindset — comfortable with targets, data, and pricing
- Confident working across operations and marketing
- Proactive and innovative, able to identify and seize opportunities
- Organised, proactive, and guest-focused
- Excited by experience-led hospitality, sport, or destination venues
Revenue management experience is a huge plus, but attitude and commercial
thinking matter just as much.
Why Join Lost Shore?
Unique opportunity to shape and grow a standout accommodation product
Real ownership and responsibility for commercial performance
Dynamic, ambitious business with strong brand potential
Work in an exciting surf, sport, and lifestyle-led environment
How to Apply
Send your CV and a short note explaining why this role interests you and what
you would bring to Lost Shore.
**Those progressing to the next stage may be contacted before the closing date, so we encourage you to apply early**
Head of Accommodation & Commercial Performance
Contract: Full-time, permanent
About Lost Shore
Lost Shore is Europe’s largest inland surf destination, combining world-class
waves with accommodation, food & drink, and events. We’re building a true
surf resort experience — not just a surf session, but a full stay, community, and
destination.
As we grow, accommodation is becoming a critical part of our commercial
success, and we’re now looking for someone to take real ownership of this area
of the business.
The Role
This is a commercial hospitality role, not just an operational one. You will be
responsible for driving occupancy, optimising pricing, improving the guest
journey, and working with marketing, surf, events, and F&B teams to turn stays
into a core revenue stream.
You’ll have genuine influence over performance and how the accommodation
product is positioned and sold.
Key Responsibilities
Commercial & Revenue Performance
- Own accommodation occupancy, ADR and revenue targets
- Manage all booking channels (direct, OTAs, group bookings)
- Develop and manage pricing and yield strategies by season and demand
- Create and optimise stay packages with surf, events, and food & drink
Marketing & Distribution
- Work with the marketing team to ensure accommodation is clearly promoted
- Improve OTA listings, photography, descriptions, and guest communications
- Develop group, corporate, and event-related stay opportunities
Guest Experience & Operations
- Oversee check-in, guest communication, and on-site experience
- Work closely with housekeeping and maintenance to protect standards
- Monitor reviews and feedback and lead improvements where needed
Leadership & Collaboration
- Support and coordinate accommodation-related staff and supervisors
- Work cross-departmentally to align capacity, demand, and guest experience
What We’re Looking For
- Experience in hotels, hostels, resorts, serviced apartments, or similar
- Strong commercial mindset — comfortable with targets, data, and pricing
- Confident working across operations and marketing
- Proactive and innovative, able to identify and seize opportunities
- Organised, proactive, and guest-focused
- Excited by experience-led hospitality, sport, or destination venues
Revenue management experience is a huge plus, but attitude and commercial
thinking matter just as much.
Why Join Lost Shore?
Unique opportunity to shape and grow a standout accommodation product
Real ownership and responsibility for commercial performance
Dynamic, ambitious business with strong brand potential
Work in an exciting surf, sport, and lifestyle-led environment
How to Apply
Send your CV and a short note explaining why this role interests you and what
you would bring to Lost Shore.
**Those progressing to the next stage may be contacted before the closing date, so we encourage you to apply early**
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Head of Accommodation and Commercial Performance
Full Time
2
Years
Experience
Up to £55000 / Year
Skills
OTAs, GDS and Direct Booking Platforms
Revenue Management Systems
Commercially Astute
Entroeprenurial Mindset
11 South Platt Hill, Newbridge, Edinburgh, EH28 8AY, United Kingdom