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Head Housekeeper
Citadines Trafalgar Square London
Head Housekeeper
Citadines Trafalgar Square London
Full Time
2
Years
Experience
To be discussed
Full Time
2
Years
Experience
To be discussed
Skills
Leadership Skills
Time Management
Decision Making
Customer Service
Multitasking
Organisation Skills
+4
Description
Citadines Trafalgar Square is seeking a confident Head Housekeeper to become part of our Team. Our properties operate 24/7; therefore, the department works on an early and late shift, on a rotating basis.
You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city.
As Head Housekeeper, you will be responsible for:
- Leading the Housekeeping Team, managing both employees and external workers through our outsourced partners, ensuring that the standards of cleaning, hygiene, stock control and staffing are maintained
- Planning, organising and supervising the cleaning services within the property
- Dealing with suppliers, trade associations, outsourced partners, ensuring linen, uniform, consumable and staff costs are within budget
- Being responsible for departmental communications
- Managing reporting and budget for the Housekeeping Team
To be successful in the role of Head Housekeeper, we require:
- Previous supervisory or managerial experience
- Ability to lead and develop teams
- Ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- A good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Head Housekeeper. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and company team parties
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited
Citadines Trafalgar Square is seeking a confident Head Housekeeper to become part of our Team. Our properties operate 24/7; therefore, the department works on an early and late shift, on a rotating basis.
You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city.
As Head Housekeeper, you will be responsible for:
- Leading the Housekeeping Team, managing both employees and external workers through our outsourced partners, ensuring that the standards of cleaning, hygiene, stock control and staffing are maintained
- Planning, organising and supervising the cleaning services within the property
- Dealing with suppliers, trade associations, outsourced partners, ensuring linen, uniform, consumable and staff costs are within budget
- Being responsible for departmental communications
- Managing reporting and budget for the Housekeeping Team
To be successful in the role of Head Housekeeper, we require:
- Previous supervisory or managerial experience
- Ability to lead and develop teams
- Ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- A good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Head Housekeeper. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and company team parties
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited
Head Housekeeper
Full Time
2
Years
Experience
To be discussed
Skills
Leadership Skills
Time Management
Decision Making
Customer Service
Multitasking
Organisation Skills
+{{skillsLength}}
18-21 Northumberland Avenue, London, WC2N 5EA, United Kingdom