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Housekeeping Manager
Housekeeping - TGHL
Housekeeping Manager
Housekeeping - TGHL
Full Time
2
Years
Experience
To be discussed
Full Time
2
Years
Experience
To be discussed
Skills
Fluent in English
Description
The Grand Hotel Leicester by the Unlimited Collection is seeking a confident Housekeeping Manager with a passion for service excellence.
You will report to the Hotel Operations Manager, responsible for overseeing the Housekeeping function in the property.
A Housekeeping Manager will:
- Ensuring that the Housekeeping team is courteous and helpful to guests and ensures the comfort and safety of guests and visitors
- Responsible for the management of team communication ensuring collaborative team environment
- Managing employment life cycle of the team members in conjunction with HR consisting of recruitment, performance (appraising and management), talent development, sickness and absence management
- Dealing with guest requests in a timely and efficient manner, communication with other departments if necessary
- Organising and planning routine, deep clean and exceptional cleaning for apartments, public areas and the external building façade
- Ensuring Safety and Security procedures are adhered to and keys are signed for at the start and end of every shift
- Working with the Hotel Operations Manager to ensure that effective costs and stock controls are in place and are being maintained
- Supporting with maintaining the company’s environmental Health and Safety framework (EHS)
- Ensuring that the standards of cleaning, hygiene, stock control and staffing are maintained in the property
To be successful in the role of Housekeeping Manager, we require:
- At least three years spent as Housekeeper or Assistant Executive Housekeeper in a four-star hotel or serviced apartment residence
- Some knowledge of relevant Health & Safety and employment legislation e.g. right to work, Workplace Health & Safety
- Demonstrable leadership skills
- Experience of managing department forecasting and budgeting
- Immaculate standards of personal presentation
- Ability to act on your own initiative and think ahead in order to exceed expectations
- Creativity and confidence to find solutions to everyday challenges
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
About Us
The Grand Hotel Leicester by The Unlimited Collection is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.Jupiter Hotels Limited
Trading as: The Grand Hotel Leicester by the Unlimited Collection managed by The Ascott Limited
The Grand Hotel Leicester by the Unlimited Collection is seeking a confident Housekeeping Manager with a passion for service excellence.
You will report to the Hotel Operations Manager, responsible for overseeing the Housekeeping function in the property.
A Housekeeping Manager will:
- Ensuring that the Housekeeping team is courteous and helpful to guests and ensures the comfort and safety of guests and visitors
- Responsible for the management of team communication ensuring collaborative team environment
- Managing employment life cycle of the team members in conjunction with HR consisting of recruitment, performance (appraising and management), talent development, sickness and absence management
- Dealing with guest requests in a timely and efficient manner, communication with other departments if necessary
- Organising and planning routine, deep clean and exceptional cleaning for apartments, public areas and the external building façade
- Ensuring Safety and Security procedures are adhered to and keys are signed for at the start and end of every shift
- Working with the Hotel Operations Manager to ensure that effective costs and stock controls are in place and are being maintained
- Supporting with maintaining the company’s environmental Health and Safety framework (EHS)
- Ensuring that the standards of cleaning, hygiene, stock control and staffing are maintained in the property
To be successful in the role of Housekeeping Manager, we require:
- At least three years spent as Housekeeper or Assistant Executive Housekeeper in a four-star hotel or serviced apartment residence
- Some knowledge of relevant Health & Safety and employment legislation e.g. right to work, Workplace Health & Safety
- Demonstrable leadership skills
- Experience of managing department forecasting and budgeting
- Immaculate standards of personal presentation
- Ability to act on your own initiative and think ahead in order to exceed expectations
- Creativity and confidence to find solutions to everyday challenges
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
About Us
The Grand Hotel Leicester by The Unlimited Collection is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.Jupiter Hotels Limited
Trading as: The Grand Hotel Leicester by the Unlimited Collection managed by The Ascott Limited
Housekeeping Manager
Full Time
2
Years
Experience
To be discussed
Skills
Fluent in English
Granby Street, Leicester, LE1 6ES, United Kingdom