Front of House (FOH) Team Member — Houston TX Hot Chicken

Pay: $14–$18/hour base + tips (average take-home is higher with tips)
Roles Covered: Register • Expo • Lobby Attendant
Type: Part-time or Full-time • Nights/Weekends/Holidays as needed
Location: Multiple HHC restaurants

Houston TX Hot Chicken (HHC) is a fast-growing, premium hot-chicken brand obsessed with speed, hospitality, and consistency. We’re building the leader in the chicken QSR space—and we do it by delivering a guest experience that earns 5-star reviews, creates raving fans, and keeps our dining rooms buzzing.

Our FOH team is the face of HHC. You’re the first “welcome,” the last “thank you,” and the heartbeat that turns great food into memorable experiences. High performers in this role move the needle on guest satisfaction, online reputation, and repeat visits—critical drivers of our growth.

Register

• Greet with energy; guide first-timers; suggest pairings & upgrades

• Own order accuracy, special requests, and payment/loyalty enrollment

• Keep lines moving with friendly urgency; hit speed and accuracy goals

Expo

• Verify every plate/bag against the ticket (no misses)

• Stage sauces, utensils, and modifications perfectly; communicate with BOH

• Close the loop with the guest: name call-outs, quick checkbacks, fixes on the spot

Lobby Attendant

• Keep the dining room spotless and stocked; proactive table touches

• Resolve issues with empathy and action; recover moments before they become complaints

• Invite feedback and ethically encourage reviews (QR codes, table talkers, follow-up)

• Guest Satisfaction: 5-star review mentions, response rate, NPS sentiment

• Speed & Accuracy: Check-to-hand-off time, zero missing-item incidents

• Sales Impact: Attach rates on drinks/sides/desserts, loyalty sign-ups

• Standards: Cleanliness audits, brand-voice hospitality moments observed

• Customer-experience obsessed with a track record of delighting guests

• Confident communicator who can read the room and stay upbeat under pressure

• Detail-driven: tickets, modifiers, and expo checks are second nature

• A teammate who shows up, jumps in, and lifts others

• Able to work on your feet, lift up to 25 lbs, and handle a fast pace

Preferred: Experience in high-volume QSR/fast casual; using POS/expo systems; reputation management (asking for/boosting reviews the right way)

• Competitive base pay $14–$18/hour + tips

• Growth path (Trainer → Shift Lead → Assistant Manager → Manager)

• Meal perks, flexible scheduling, and a performance-driven culture

• Training on HHC hospitality standards, speed systems, and review best practices

1. Welcome fast. Eye contact, name exchange, quick orientation for first-timers

2. Guide the choice. One helpful suggestion beats “Anything else?”

3. Verify & delight. Expo with intent; small moments that earn big reviews

4. Close the loop. “How was everything?” + a simple invite to leave a review

HHC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Apply with your résumé and availability. Tell us about a time you turned an average visit into a 5-star experience.

Front of House (FOH) Team Member — Houston TX Hot Chicken

Pay: $14–$18/hour base + tips (average take-home is higher with tips)
Roles Covered: Register • Expo • Lobby Attendant
Type: Part-time or Full-time • Nights/Weekends/Holidays as needed
Location: Multiple HHC restaurants

Houston TX Hot Chicken (HHC) is a fast-growing, premium hot-chicken brand obsessed with speed, hospitality, and consistency. We’re building the leader in the chicken QSR space—and we do it by delivering a guest experience that earns 5-star reviews, creates raving fans, and keeps our dining rooms buzzing.

Our FOH team is the face of HHC. You’re the first “welcome,” the last “thank you,” and the heartbeat that turns great food into memorable experiences. High performers in this role move the needle on guest satisfaction, online reputation, and repeat visits—critical drivers of our growth.

Register

• Greet with energy; guide first-timers; suggest pairings & upgrades

• Own order accuracy, special requests, and payment/loyalty enrollment

• Keep lines moving with friendly urgency; hit speed and accuracy goals

Expo

• Verify every plate/bag against the ticket (no misses)

• Stage sauces, utensils, and modifications perfectly; communicate with BOH

• Close the loop with the guest: name call-outs, quick checkbacks, fixes on the spot

Lobby Attendant

• Keep the dining room spotless and stocked; proactive table touches

• Resolve issues with empathy and action; recover moments before they become complaints

• Invite feedback and ethically encourage reviews (QR codes, table talkers, follow-up)

• Guest Satisfaction: 5-star review mentions, response rate, NPS sentiment

• Speed & Accuracy: Check-to-hand-off time, zero missing-item incidents

• Sales Impact: Attach rates on drinks/sides/desserts, loyalty sign-ups

• Standards: Cleanliness audits, brand-voice hospitality moments observed

• Customer-experience obsessed with a track record of delighting guests

• Confident communicator who can read the room and stay upbeat under pressure

• Detail-driven: tickets, modifiers, and expo checks are second nature

• A teammate who shows up, jumps in, and lifts others

• Able to work on your feet, lift up to 25 lbs, and handle a fast pace

Preferred: Experience in high-volume QSR/fast casual; using POS/expo systems; reputation management (asking for/boosting reviews the right way)

• Competitive base pay $14–$18/hour + tips

• Growth path (Trainer → Shift Lead → Assistant Manager → Manager)

• Meal perks, flexible scheduling, and a performance-driven culture

• Training on HHC hospitality standards, speed systems, and review best practices

1. Welcome fast. Eye contact, name exchange, quick orientation for first-timers

2. Guide the choice. One helpful suggestion beats “Anything else?”

3. Verify & delight. Expo with intent; small moments that earn big reviews

4. Close the loop. “How was everything?” + a simple invite to leave a review

HHC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Apply with your résumé and availability. Tell us about a time you turned an average visit into a 5-star experience.