A bit about us.

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.

You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience. We’re looking for someone to join our growing team and help us in building the future of Grind. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

Grind is seeking a passionate and customer-centric individual to join our team on a three month FTC as a Customer Experience Representative. In this role, you will be the frontline ambassador for Grind, dedicated to delivering exceptional service and ensuring every customer interaction is positive and memorable. You will be responsible for addressing customer inquiries, resolving issues, and continuously improving the Grind customer journey. Your efforts will help foster customer loyalty and enhance our reputation for outstanding customer service.

This role requires flexibility to support business needs, including availability to work one weekend day each week as part of the regular schedule to provide continuous support for our customers throughout the entire week. 

Role responsibilities.

• Supporting our customers throughout their Grind journey, to give them the best experience possible.

• Being proactive and communicating with our customers about any updates or changes.

• Working closely with the rest of the customer experience team to identify patterns and create solutions.

• Communicating internally with other teams to improve internal processes and the customer experience.

You’ll have.

• Excellent quality of written communication and are comfortable speaking to customers across different channels.

• An ability to make efficient, considered decisions.

• An attention to detail, ability to multitask and prioritise.

• An understanding of how systems can be used to improve the customer experience.

• An ability to identify opportunities for improvement, for the team and for our customers.

• Experience with customer service management systems, preferred but not essential.

• A strong sense of initiative.

• Strong knowledge of MacOS.

Bonus if you have.

• Previous experience of Slack/Gorgias or Trustpilot.

• It helps if you also love coffee, but we might let that one slide...

Diversity and Inclusion. 

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and perks

• Discounts online: Up to 40% off our retail line online.

• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.

• Team Events: Participate in regular team events and enjoy a stocked office with healthy breakfast and snacks.

• Family & Friend Discounts: Special discounts for family and friends.

Salary 

£26,000 - £30,000 Annual Salary Equivalent 

A bit about us.

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.

You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience. We’re looking for someone to join our growing team and help us in building the future of Grind. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

Grind is seeking a passionate and customer-centric individual to join our team on a three month FTC as a Customer Experience Representative. In this role, you will be the frontline ambassador for Grind, dedicated to delivering exceptional service and ensuring every customer interaction is positive and memorable. You will be responsible for addressing customer inquiries, resolving issues, and continuously improving the Grind customer journey. Your efforts will help foster customer loyalty and enhance our reputation for outstanding customer service.

This role requires flexibility to support business needs, including availability to work one weekend day each week as part of the regular schedule to provide continuous support for our customers throughout the entire week. 

Role responsibilities.

• Supporting our customers throughout their Grind journey, to give them the best experience possible.

• Being proactive and communicating with our customers about any updates or changes.

• Working closely with the rest of the customer experience team to identify patterns and create solutions.

• Communicating internally with other teams to improve internal processes and the customer experience.

You’ll have.

• Excellent quality of written communication and are comfortable speaking to customers across different channels.

• An ability to make efficient, considered decisions.

• An attention to detail, ability to multitask and prioritise.

• An understanding of how systems can be used to improve the customer experience.

• An ability to identify opportunities for improvement, for the team and for our customers.

• Experience with customer service management systems, preferred but not essential.

• A strong sense of initiative.

• Strong knowledge of MacOS.

Bonus if you have.

• Previous experience of Slack/Gorgias or Trustpilot.

• It helps if you also love coffee, but we might let that one slide...

Diversity and Inclusion. 

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and perks

• Discounts online: Up to 40% off our retail line online.

• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.

• Team Events: Participate in regular team events and enjoy a stocked office with healthy breakfast and snacks.

• Family & Friend Discounts: Special discounts for family and friends.

Salary 

£26,000 - £30,000 Annual Salary Equivalent