IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.

We are now looking for a Restaurant Manager who shares our passion for hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of this new adventure? Take a look at the full job description below.

Job Purpose

We are looking for an inspirational leader who has experience in fast paced and volume operations. Our destination bar and restaurant is a key feature of the hotel and as such we are looking for someone to take this operation forward and truly establish the venue in the local and wider market.

It is expected that candidates will either have hotel or high street / retail restaurant & bar experience and have led a large team and can demonstrate proven success in their previous roles.

This exciting role provides an excellent opportunity for an experienced Restaurant & Bar Manager to work in an iconic hotel.

Main Duties and Responsibilities

• Ensure the team has the appropriate tools, training and equipment to deliver the products/ propositions consistently to the required standard
• Schedule self, team and contractors to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
• Ensure that provision is made to maintain a clear understanding of requirements between the customer and operational groups
• Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact
• Work with the Kitchen and F&B Leadership to ensure that customer expectations are exceeded and revenue optimised
• Ensure that all food and drink products delivered to our customers fully meet the standard specification and that all food and liquor items meet the delivery specification and that no products are delivered to our customers that don’t meet this specification
• Ensure that both you and all customer facing team members are optimising the revenue opportunities in each customer interaction whilst meeting all productivity guidelines
• Ensure that all prescribed and designed process, systems and standards are maintained
• Build relationships and rapport with guests and resolve any guest problems
• Lead from the front during service periods; coach and encourage others
• Maintain productivity and expense performance in line with targeted improvement
• Maintain consistent and robust security related to stock, cash, equipment and ensure all standard department procedures are fully adhered to

Preferred Qualification

• Customer service experience
• Understanding of Microsoft Word and Excel
• Experience in the food and beverage department
• Basic food hygiene qualification
• First Aid at Work

IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.

We are now looking for a Restaurant Manager who shares our passion for hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of this new adventure? Take a look at the full job description below.

Job Purpose

We are looking for an inspirational leader who has experience in fast paced and volume operations. Our destination bar and restaurant is a key feature of the hotel and as such we are looking for someone to take this operation forward and truly establish the venue in the local and wider market.

It is expected that candidates will either have hotel or high street / retail restaurant & bar experience and have led a large team and can demonstrate proven success in their previous roles.

This exciting role provides an excellent opportunity for an experienced Restaurant & Bar Manager to work in an iconic hotel.

Main Duties and Responsibilities

• Ensure the team has the appropriate tools, training and equipment to deliver the products/ propositions consistently to the required standard
• Schedule self, team and contractors to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
• Ensure that provision is made to maintain a clear understanding of requirements between the customer and operational groups
• Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact
• Work with the Kitchen and F&B Leadership to ensure that customer expectations are exceeded and revenue optimised
• Ensure that all food and drink products delivered to our customers fully meet the standard specification and that all food and liquor items meet the delivery specification and that no products are delivered to our customers that don’t meet this specification
• Ensure that both you and all customer facing team members are optimising the revenue opportunities in each customer interaction whilst meeting all productivity guidelines
• Ensure that all prescribed and designed process, systems and standards are maintained
• Build relationships and rapport with guests and resolve any guest problems
• Lead from the front during service periods; coach and encourage others
• Maintain productivity and expense performance in line with targeted improvement
• Maintain consistent and robust security related to stock, cash, equipment and ensure all standard department procedures are fully adhered to

Preferred Qualification

• Customer service experience
• Understanding of Microsoft Word and Excel
• Experience in the food and beverage department
• Basic food hygiene qualification
• First Aid at Work