Employee Records
Day Porter and Driver
Hilton Garden Inn Snowdonia
Part Time
Coins Icon £10 / Hour
Day Porter and Driver
Hilton Garden Inn Snowdonia

Part Time
Coins Icon £10 / Hour
Skills
Fast-Paced Experience
Description

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In 2021, we saw more exciting developments. We opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We also launched showstopper new adventures including an outdoor pump track and carver skate bowl.


Job Purpose

Be an essential team member of the housekeeping department by completing all necessary day porter duties. You will all deliver a prompt and efficient service to company employees who require in house transport. The requirement to be adaptable to support the facilities team whilst on site is also essential.

Main Duties and Responsibilities

  • To perform the sorting, counting and recording of all linen to ensure sufficient stock is available
  • Check all laundry in and out, ensuring all documentation is checked and completed as necessary
  • Check in deliveries and put in correct storerooms
  • To perform cleaning and maintenance of all storage, corridors and public areas to the required standard
  • To ensure that all linen trolleys, cupboards and all items pertaining to guest service are stocked as required
  • To report any maintenance to the Housekeeper or supervisor as soon as possible
  • Complete any guest requests from reception for extra bedroom amenities as required
  • Deliver room service orders to guests as required
  • Collect room service trays and return them to the kitchen
  • Remove all crockery and excess dishes from all rooms
  • Remove all rubbish and soiled linen from all bedroom floors
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Report for duty on time in line with departmental personal presentation standards
  • Be aware of specific guest requests and on-site contractors
  • Pick up and drop off employees who require the company transport on a varied route in the Conwy area

Key Skills / Experience Requirements

  • Experience in hotel housekeeping
  • Experience working in a demanding role
  • Full clean UK Driving Licence
  • Excellent communication skills
  • Must be over 25 years old due to vehicle insurance
  • Experience in customer facing role

‘What’s in it for me?’ I hear you ask

  • Great rates of pay
  • Service Charge paid monthly
  • Hilton Honors Team Member rates worldwide
  • Regular staff surf sessions
  • Discounts across the whole site including the Adventure Parc
  • Store discounts
  • Activity access as well as family and friends discounts
  • Uniform provided
  • Health Assured Employee Assistance Programme

Additional Information

  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In 2021, we saw more exciting developments. We opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We also launched showstopper new adventures including an outdoor pump track and carver skate bowl.


Job Purpose

Be an essential team member of the housekeeping department by completing all necessary day porter duties. You will all deliver a prompt and efficient service to company employees who require in house transport. The requirement to be adaptable to support the facilities team whilst on site is also essential.

Main Duties and Responsibilities

  • To perform the sorting, counting and recording of all linen to ensure sufficient stock is available
  • Check all laundry in and out, ensuring all documentation is checked and completed as necessary
  • Check in deliveries and put in correct storerooms
  • To perform cleaning and maintenance of all storage, corridors and public areas to the required standard
  • To ensure that all linen trolleys, cupboards and all items pertaining to guest service are stocked as required
  • To report any maintenance to the Housekeeper or supervisor as soon as possible
  • Complete any guest requests from reception for extra bedroom amenities as required
  • Deliver room service orders to guests as required
  • Collect room service trays and return them to the kitchen
  • Remove all crockery and excess dishes from all rooms
  • Remove all rubbish and soiled linen from all bedroom floors
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Deal with any guest enquires in a positive manner and in line with defined standards
  • Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
  • Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
  • Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
  • Report for duty on time in line with departmental personal presentation standards
  • Be aware of specific guest requests and on-site contractors
  • Pick up and drop off employees who require the company transport on a varied route in the Conwy area

Key Skills / Experience Requirements

  • Experience in hotel housekeeping
  • Experience working in a demanding role
  • Full clean UK Driving Licence
  • Excellent communication skills
  • Must be over 25 years old due to vehicle insurance
  • Experience in customer facing role

‘What’s in it for me?’ I hear you ask

  • Great rates of pay
  • Service Charge paid monthly
  • Hilton Honors Team Member rates worldwide
  • Regular staff surf sessions
  • Discounts across the whole site including the Adventure Parc
  • Store discounts
  • Activity access as well as family and friends discounts
  • Uniform provided
  • Health Assured Employee Assistance Programme

Additional Information

  • If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.