Job Purpose

To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.

Main Duties and Responsibilities

• Clean / prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
• Service rooms – depending on length of stay
• Maintain a safe and secure environment for yourself, guests and colleagues
• Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
• Deal with any guest enquires in a positive manner and in line with defined standards
• Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
• Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
• Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
• Be aware of scheduled shifts and planned learning sessions; attend as required
• Be aware of the department standards, goals, objectives and performance
• Be aware of specific guest requests and on-site contractors

Preferred Skills / Experience Requirements

• Experience in hotel housekeeping
• Experience working in a demanding role

Additional Information

• If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• Weekends and holidays are our busiest period; therefore, your working week will reflect this

Job Purpose

To deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.

Main Duties and Responsibilities

• Clean / prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard
• Service rooms – depending on length of stay
• Maintain a safe and secure environment for yourself, guests and colleagues
• Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies
• Deal with any guest enquires in a positive manner and in line with defined standards
• Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner
• Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
• Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
• Ensure the tools you need for your shift are well organised and you have all the materials you’ll need during your shift
• Be aware of scheduled shifts and planned learning sessions; attend as required
• Be aware of the department standards, goals, objectives and performance
• Be aware of specific guest requests and on-site contractors

Preferred Skills / Experience Requirements

• Experience in hotel housekeeping
• Experience working in a demanding role

Additional Information

• If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• Weekends and holidays are our busiest period; therefore, your working week will reflect this