• Support the General Manager and have a good understanding of all hotel operations with an ability to step into the GM’s role in their absence
• Schedule your own time effectively around critical business process and peak trading periods
• Schedule the team to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
• Maintain awareness of consumer trends and competitor activity to ensure our propositions maintain their relevance
• Regularly review product and suppliers, making changes as required
• Ensure all departments are aligned in their objectives, their approach and that they're collaborating effectively
• Ensure a safe, secure and stimulating environment is provided for team members and customers in all business areas under your remit
• The writing and delivery of Standard Operating Procedures will be a responsibility of the role
• Ensure all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact
• Ensure that all items have a delivery specification and that no products are delivered to our customers that do not meet this specification
• Ensure that all customer facing team members are optimising the revenue opportunities in each customer interaction
• Ensure that all prescribed and designed process, systems, and standards are maintained
• Ensure uniform standards are being maintained at all times
• Monitor schedules and T&A records
• Ensure monthly department appreciation is engaging, coming up with ideas for continuous motivation for the team
• Utilise leadership skills and motivation to maximise employee productivity and satisfaction
• Monitors hotels overall service and team work daily and makes recommendations for improvement to department heads
• Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards
• Selects and develops strategies to improve guest service, food production techniques and efficiency
• Take full responsibility for setting up new starters onto Hilton Lobby, ensuring relevant training has been allocated
• Ensure HODs are following compliant policy when it comes to essential training
• Provide the team with the clear purpose they require, support with relevant learning experiences and feedback on individual / team performance constantly
• Conducts and guides department heads on HR related tasks including, performance reviews, employee relations, disciplinary & grievance
• Establishes and maintains effective internal communications, including meetings with own department heads and supervisors, to ensure optimum team work and productivity

 Health & Safety

• Ensures that all potential and real hazards are reported and dealt with immediately
• Fully understands the hotels fire and emergency procedures
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
• Ensures that employees work in a safe manner that does not harm or injure self or others
• Stimulates and encourages a general awareness of health and safety in tasks and activities carried out
• Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening
• Ensures the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department

• Support the General Manager and have a good understanding of all hotel operations with an ability to step into the GM’s role in their absence
• Schedule your own time effectively around critical business process and peak trading periods
• Schedule the team to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
• Maintain awareness of consumer trends and competitor activity to ensure our propositions maintain their relevance
• Regularly review product and suppliers, making changes as required
• Ensure all departments are aligned in their objectives, their approach and that they're collaborating effectively
• Ensure a safe, secure and stimulating environment is provided for team members and customers in all business areas under your remit
• The writing and delivery of Standard Operating Procedures will be a responsibility of the role
• Ensure all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact
• Ensure that all items have a delivery specification and that no products are delivered to our customers that do not meet this specification
• Ensure that all customer facing team members are optimising the revenue opportunities in each customer interaction
• Ensure that all prescribed and designed process, systems, and standards are maintained
• Ensure uniform standards are being maintained at all times
• Monitor schedules and T&A records
• Ensure monthly department appreciation is engaging, coming up with ideas for continuous motivation for the team
• Utilise leadership skills and motivation to maximise employee productivity and satisfaction
• Monitors hotels overall service and team work daily and makes recommendations for improvement to department heads
• Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards
• Selects and develops strategies to improve guest service, food production techniques and efficiency
• Take full responsibility for setting up new starters onto Hilton Lobby, ensuring relevant training has been allocated
• Ensure HODs are following compliant policy when it comes to essential training
• Provide the team with the clear purpose they require, support with relevant learning experiences and feedback on individual / team performance constantly
• Conducts and guides department heads on HR related tasks including, performance reviews, employee relations, disciplinary & grievance
• Establishes and maintains effective internal communications, including meetings with own department heads and supervisors, to ensure optimum team work and productivity

 Health & Safety

• Ensures that all potential and real hazards are reported and dealt with immediately
• Fully understands the hotels fire and emergency procedures
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
• Ensures that employees work in a safe manner that does not harm or injure self or others
• Stimulates and encourages a general awareness of health and safety in tasks and activities carried out
• Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening
• Ensures the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department