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Night Porter
IXORA Hotel & Spa
Night Porter
IXORA Hotel & Spa
Full Time
£26450 / Year
Night Porter
IXORA Hotel & Spa
Full Time
£26450 / Year
Skills
Customer Focus
Description
IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.
Job Purpose
We are looking for a reliable and friendly, dependable and customer-focused Night Porter to join our team. You will help ensure guests have a safe, comfortable, and pleasant stay during overnight hours. This role is ideal for someone who enjoys customer service, can work independently, and is comfortable handling a variety of overnight duties.
Main Duties and Responsibilities
- Prepare all required meeting rooms and public areas to required setup standards as outlined on function sheets as per the company’s standard and procedures
- Prepare breakfast area and public spaces for the morning shift
- Replenish supplies in public areas where required
- Carry out cleaning duties including laundry room, back of the office, lobby, Restaurant/Bar, meeting rooms and reception areas
- Basic housekeeping or maintenance duties if needed
- Complete basic administrative and night audit tasks
- Welcome late arrivals and assist with guest check-ins/check-outs
- Respond to guest requests and enquiries during the night
- Provide excellent customer service in a polite and professional manner
- Assist guests with directions, local attractions, taxis, or basic hotel information
- Carry out regular security and fire safety checks around the hotel
- Monitor entrances, parking and public areas overnight
- Report any incidents, disturbances, or maintenance issues
- Ensure hotel health and safety procedures are followed at all times
- Record important information for the morning team
- Clean meeting rooms to a high standard.
- Work closely with reception, other front of house department and management to ensure smooth hotel operations
Requirements
- Good communication and customer service skills
- Reliable and punctual
- Able to work night shifts independently
- Basic computer skills
- Previous hotel, hospitality or customer service experience
- Work in a similar busy environment
- Must have right to work in the UK
‘What’s in it for me?’ I hear you ask
- Staff stays across the group
- Service charge paid regularly
- Uniform provided
- Health Assured Employee Assistance Programme
- Supportive team environment
- Competitive rate of pay
Additional Information
- If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.
Job Purpose
We are looking for a reliable and friendly, dependable and customer-focused Night Porter to join our team. You will help ensure guests have a safe, comfortable, and pleasant stay during overnight hours. This role is ideal for someone who enjoys customer service, can work independently, and is comfortable handling a variety of overnight duties.
Main Duties and Responsibilities
- Prepare all required meeting rooms and public areas to required setup standards as outlined on function sheets as per the company’s standard and procedures
- Prepare breakfast area and public spaces for the morning shift
- Replenish supplies in public areas where required
- Carry out cleaning duties including laundry room, back of the office, lobby, Restaurant/Bar, meeting rooms and reception areas
- Basic housekeeping or maintenance duties if needed
- Complete basic administrative and night audit tasks
- Welcome late arrivals and assist with guest check-ins/check-outs
- Respond to guest requests and enquiries during the night
- Provide excellent customer service in a polite and professional manner
- Assist guests with directions, local attractions, taxis, or basic hotel information
- Carry out regular security and fire safety checks around the hotel
- Monitor entrances, parking and public areas overnight
- Report any incidents, disturbances, or maintenance issues
- Ensure hotel health and safety procedures are followed at all times
- Record important information for the morning team
- Clean meeting rooms to a high standard.
- Work closely with reception, other front of house department and management to ensure smooth hotel operations
Requirements
- Good communication and customer service skills
- Reliable and punctual
- Able to work night shifts independently
- Basic computer skills
- Previous hotel, hospitality or customer service experience
- Work in a similar busy environment
- Must have right to work in the UK
‘What’s in it for me?’ I hear you ask
- Staff stays across the group
- Service charge paid regularly
- Uniform provided
- Health Assured Employee Assistance Programme
- Supportive team environment
- Competitive rate of pay
Additional Information
- If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
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Night Porter
Full Time
£26450 / Year
Skills
Customer Focus
Conway Rd, Dolgarrog, Conwy LL32 8QE, UK