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Learning & Development Manager (Maternity Cover)
People & Culture
Learning & Development Manager (Maternity Cover)
People & Culture
Full Time
Competitive salary
Start date Mon, 06 Jul 2026 11:00:00 GMT
Learning & Development Manager (Maternity Cover)
People & Culture
Full Time
Competitive salary
Skills
Operational Background Ideal
Coaching
LQA
FORBES
Description
At Pan Pacific London, we believe that exceptional hospitality begins with our people. Learning here is not a function, it is part of how we operate every day.
We are looking for a Learning & Development Manager who understands that training is not delivered from a classroom alone. It happens on the floor, in real time, through observation, conversation and coaching.
This role requires someone who is present, visible and confident within the operation. You will work alongside teams, support managers and ensure that service standards are not only understood but consistently delivered.
A strong knowledge of Forbes and LQA standards is essential. More importantly, the ability to translate these standards into practical, meaningful training on the floor is key. This is about helping people understand why standards matter and supporting them to bring them to life naturally.
What you will be responsible for:
- Leading and delivering learning and development across the hotel in a way that is practical, consistent and relevant
- Embedding Forbes and LQA standards through hands-on, on-the-floor coaching and structured training
- Supporting managers in developing their teams through coaching, feedback and clear development plans
- Designing and delivering training programmes covering service excellence, communication, leadership and personal development
- Organising and coordinating external training programmes and partnerships, ensuring quality and alignment with our culture
- Maintaining strong relationships with external providers, training partners and industry bodies
- Supporting succession planning by identifying potential and developing future leaders
- Ensuring learning is accessible across all departments, including night teams, adapting schedules where needed
- Being consistently present within the operation to observe, support and identify development opportunities
What we are looking for:
- Experience delivering training within a luxury hospitality environment
- A hands-on approach, confident working on the floor and engaging with teams at all levels
- Excellent organisational skills, with the ability to manage multiple training initiatives and external programmes
- Strong interpersonal and communication skills, able to build relationships across the business and with external partners
- A coaching mindset, someone who listens, challenges and supports people to grow
- High attention to detail and a clear understanding of what quality looks like in a luxury environment
- Someone who believes in building culture, not just delivering training
YOUR BENEFITS WORKING AS A LEARNING & DEVELOPMENT MANAGER AT PAN PACIFIC LONDON
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
· Access to Mental Health First Aiders
· An extra day off to celebrate your birthday
· Cycle to Work Scheme
· Employee Referral Scheme
· Season Ticket Loan
· Enhanced Maternity and Paternity Policies
· Eye Care Voucher Scheme
· Social and Employee Wellness Activities
· Employee Assistance Programme, including 24/7 virtual GP and financial advisors
· Two hotel-wide social events per year, plus additional team gatherings
· Flexible Work Policy
· Complimentary dry cleaning for uniforms and work attire
· Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
· Guest Experience Programme
· 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
· 30% Discount on internal spa treatments
· 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
· Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
· Complimentary meals prepared daily by our chefs
· Two fully paid Study Days per year (in addition to annual leave)
· Two fully paid Volunteer Days per year (in addition to annual leave)
· Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
· Additional perks through YuLife
· Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of
the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:
· Hotel of the Year – Group (2023) | Catey Awards
· Hotel of the Year – London (2022/2023) | AA Hospitality Awards
· Forbes Five-Star Rating | 2022/2023
· Forbes Five-Star Rating | 2023/2024
· Forbes Five-Star Rating | 2024/2025
· Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
· Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of Learning & Development Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
At Pan Pacific London, we believe that exceptional hospitality begins with our people. Learning here is not a function, it is part of how we operate every day.
We are looking for a Learning & Development Manager who understands that training is not delivered from a classroom alone. It happens on the floor, in real time, through observation, conversation and coaching.
This role requires someone who is present, visible and confident within the operation. You will work alongside teams, support managers and ensure that service standards are not only understood but consistently delivered.
A strong knowledge of Forbes and LQA standards is essential. More importantly, the ability to translate these standards into practical, meaningful training on the floor is key. This is about helping people understand why standards matter and supporting them to bring them to life naturally.
What you will be responsible for:
- Leading and delivering learning and development across the hotel in a way that is practical, consistent and relevant
- Embedding Forbes and LQA standards through hands-on, on-the-floor coaching and structured training
- Supporting managers in developing their teams through coaching, feedback and clear development plans
- Designing and delivering training programmes covering service excellence, communication, leadership and personal development
- Organising and coordinating external training programmes and partnerships, ensuring quality and alignment with our culture
- Maintaining strong relationships with external providers, training partners and industry bodies
- Supporting succession planning by identifying potential and developing future leaders
- Ensuring learning is accessible across all departments, including night teams, adapting schedules where needed
- Being consistently present within the operation to observe, support and identify development opportunities
What we are looking for:
- Experience delivering training within a luxury hospitality environment
- A hands-on approach, confident working on the floor and engaging with teams at all levels
- Excellent organisational skills, with the ability to manage multiple training initiatives and external programmes
- Strong interpersonal and communication skills, able to build relationships across the business and with external partners
- A coaching mindset, someone who listens, challenges and supports people to grow
- High attention to detail and a clear understanding of what quality looks like in a luxury environment
- Someone who believes in building culture, not just delivering training
YOUR BENEFITS WORKING AS A LEARNING & DEVELOPMENT MANAGER AT PAN PACIFIC LONDON
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
· Access to Mental Health First Aiders
· An extra day off to celebrate your birthday
· Cycle to Work Scheme
· Employee Referral Scheme
· Season Ticket Loan
· Enhanced Maternity and Paternity Policies
· Eye Care Voucher Scheme
· Social and Employee Wellness Activities
· Employee Assistance Programme, including 24/7 virtual GP and financial advisors
· Two hotel-wide social events per year, plus additional team gatherings
· Flexible Work Policy
· Complimentary dry cleaning for uniforms and work attire
· Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
· Guest Experience Programme
· 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
· 30% Discount on internal spa treatments
· 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
· Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
· Complimentary meals prepared daily by our chefs
· Two fully paid Study Days per year (in addition to annual leave)
· Two fully paid Volunteer Days per year (in addition to annual leave)
· Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
· Additional perks through YuLife
· Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of
the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:
· Hotel of the Year – Group (2023) | Catey Awards
· Hotel of the Year – London (2022/2023) | AA Hospitality Awards
· Forbes Five-Star Rating | 2022/2023
· Forbes Five-Star Rating | 2023/2024
· Forbes Five-Star Rating | 2024/2025
· Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
· Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of Learning & Development Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
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Start date Mon, 06 Jul 2026 11:00:00 GMT
Learning & Development Manager (Maternity Cover)
Full Time
Competitive salary
Skills
Operational Background Ideal
Coaching
LQA
FORBES
80 Houndsditch, London EC3A 7AB, UK