Job description

Assistant General Manager 

Humble Grape is a highly successful and well-publicised group of wine bars/restaurants, who are now looking for a new Assistant General Manager for the Battersea venue near Clapham Junction. 

We are looking for someone with strong experience as an Assistant General Manager with a proven track record of delivering strong sales and business growth. You will need to be the ‘face of the brand’ – highly motivated, enthusiastic, have a meticulous attention to detail, and have a proven history of delivering exemplary customer service. In addition you will be a great team leader with experience in recruiting, training and developing people and superstars of the future.

You will also have previous experience within bar management, and a knowledge of and a passion for wine.

CANDIDATE REQUIREMENTS

● Experience as Assistant General Manager within a busy hospitality environment
● A passion for service excellence in professional surroundings
● Excellent communication skills with guests and colleagues
● Attention to detail and an ability to multitask in a busy environment
● A good command of the English language
● Excellent grooming and presentation
● The right to work in the United Kingdom
● A passion and knowledge of wine
● WSET qualifications are an advantage but not compulsory for the right candidate

Key Duties:

● Ensure all core operating standards on service and quality are consistently maintained and delivered.
● Recruit, train, coach and retain the best talent to deliver positive experiences for guests and to take full advantage of all commercial upselling opportunities.
● Achieve and exceed targets, audit scores and sales targets, while working with a dynamic sales and marketing team to grow the business
● Develop deep succession in the team, always talent spotting managers of the future.
● Create a team culture where guests are valued, where they receive memorable levels of service and value for money and leave excited at the prospect of returning.
● Deal effectively with customer queries/complaints.
● Identify challenges and offer solutions and improvement initiatives.

In return you will be rewarded with an excellent salary and benefits package

Your benefits

• Referral scheme

• Employee discounts

• WSET qualifications 

• Cycle scheme

• Rewards and recognition

• Supplier trips 

• Annual Staff events

• Free meals 

• Development courses for the managers

• Wellbeing

Job description

Assistant General Manager 

Humble Grape is a highly successful and well-publicised group of wine bars/restaurants, who are now looking for a new Assistant General Manager for the Battersea venue near Clapham Junction. 

We are looking for someone with strong experience as an Assistant General Manager with a proven track record of delivering strong sales and business growth. You will need to be the ‘face of the brand’ – highly motivated, enthusiastic, have a meticulous attention to detail, and have a proven history of delivering exemplary customer service. In addition you will be a great team leader with experience in recruiting, training and developing people and superstars of the future.

You will also have previous experience within bar management, and a knowledge of and a passion for wine.

CANDIDATE REQUIREMENTS

● Experience as Assistant General Manager within a busy hospitality environment
● A passion for service excellence in professional surroundings
● Excellent communication skills with guests and colleagues
● Attention to detail and an ability to multitask in a busy environment
● A good command of the English language
● Excellent grooming and presentation
● The right to work in the United Kingdom
● A passion and knowledge of wine
● WSET qualifications are an advantage but not compulsory for the right candidate

Key Duties:

● Ensure all core operating standards on service and quality are consistently maintained and delivered.
● Recruit, train, coach and retain the best talent to deliver positive experiences for guests and to take full advantage of all commercial upselling opportunities.
● Achieve and exceed targets, audit scores and sales targets, while working with a dynamic sales and marketing team to grow the business
● Develop deep succession in the team, always talent spotting managers of the future.
● Create a team culture where guests are valued, where they receive memorable levels of service and value for money and leave excited at the prospect of returning.
● Deal effectively with customer queries/complaints.
● Identify challenges and offer solutions and improvement initiatives.

In return you will be rewarded with an excellent salary and benefits package

Your benefits

• Referral scheme

• Employee discounts

• WSET qualifications 

• Cycle scheme

• Rewards and recognition

• Supplier trips 

• Annual Staff events

• Free meals 

• Development courses for the managers

• Wellbeing