Who we are…

Biscuiteers is an award-winning luxury gifting brand, sometimes described as the ‘NET-A-PORTER of biscuits’. We launched in 2007 with the mission to offer a more unique, stylish and personalised gifting solution under the banner ‘why send flowers when you can send Biscuiteers?’ Every single biscuit is lovingly made from start to finish and each one is totally individual.

Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. We’ve grown enormously, particularly in the last 18 months. In 2022 alone, we hand-iced over 3.0 million biscuits and delivered them to customers all over the world.

As well as our eCommerce business, we have two biscuit boutiques, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of corporate clients, creating bespoke and branded designs for every occasion.

We’re ambitious and we’re looking to build and strengthen our wonderful team as the business continues to grow.

Who we’re looking for…

An exciting opportunity has arisen for a Boutique Manager in our Icing Café and Boutiques, mainly in Belgravia, but may also involve work in our other shop in Notting Hill.

As a key part of our dedicated team, you will oversee the successful running of the store, making sure we meet targets and offer a great shopping experience to all our visitors. This will involve:

• Overseeing our café service and events including serving afternoon teas, hen parties, children's parties and birthday parties.
• Leading by example as a role model for customer service excellence.
• Driving product sales to meet and exceed targets.
• Managing the team, including rotas and staffing, development and training, performance and absence management.
• Managing customer orders and feedback.
• Controlling stock and processing deliveries.
• Ensuring the store is presented beautifully at all times.
• Taking responsibility for security procedures, H&S, hygiene and food safety.
• Working closely with HQ colleagues when needed, e.g. for marketing and events.

You will need…

• Previous hospitality management experience.
• Experience in a retail managerial or supervisory role for a premium luxury brand is preferable, although training will be given.
• A natural flair for customer engagement, and a passion for customer service.
• Confidence in driving sales to meet targets.
• Exceptional communication and interpersonal skills.
• A positive, proactive and hands-on approach.
• Enthusiasm for the role and for Biscuiteers.

What we offer…

We want to make Biscuiteers a really happy place to work. If you join the team, we’re pleased to offer a number of benefits to sweeten your working day, including:

• A special staff discount on all our beautiful products.
• A birthday gift on your special day.
• Regular social activities to bring us all together.
• Automatic pension contributions.

What our team says about us…

“The business is at a really exciting juncture and there’s lots to get your teeth stuck into and lots of opportunity to develop. A good place to learn in a fun, energetic environment with a really knowledgeable and passionate team.”

“Great people to work with!”

“People are lovely and supportive. A good company to develop your skills and grow”

“I’ve learned to ice biscuits really well and the other staff are friendly.”

“The staff are lovely. Really committed to the business and everyone helps each other out.”

Who we are…

Biscuiteers is an award-winning luxury gifting brand, sometimes described as the ‘NET-A-PORTER of biscuits’. We launched in 2007 with the mission to offer a more unique, stylish and personalised gifting solution under the banner ‘why send flowers when you can send Biscuiteers?’ Every single biscuit is lovingly made from start to finish and each one is totally individual.

Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. We’ve grown enormously, particularly in the last 18 months. In 2022 alone, we hand-iced over 3.0 million biscuits and delivered them to customers all over the world.

As well as our eCommerce business, we have two biscuit boutiques, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of corporate clients, creating bespoke and branded designs for every occasion.

We’re ambitious and we’re looking to build and strengthen our wonderful team as the business continues to grow.

Who we’re looking for…

An exciting opportunity has arisen for a Boutique Manager in our Icing Café and Boutiques, mainly in Belgravia, but may also involve work in our other shop in Notting Hill.

As a key part of our dedicated team, you will oversee the successful running of the store, making sure we meet targets and offer a great shopping experience to all our visitors. This will involve:

• Overseeing our café service and events including serving afternoon teas, hen parties, children's parties and birthday parties.
• Leading by example as a role model for customer service excellence.
• Driving product sales to meet and exceed targets.
• Managing the team, including rotas and staffing, development and training, performance and absence management.
• Managing customer orders and feedback.
• Controlling stock and processing deliveries.
• Ensuring the store is presented beautifully at all times.
• Taking responsibility for security procedures, H&S, hygiene and food safety.
• Working closely with HQ colleagues when needed, e.g. for marketing and events.

You will need…

• Previous hospitality management experience.
• Experience in a retail managerial or supervisory role for a premium luxury brand is preferable, although training will be given.
• A natural flair for customer engagement, and a passion for customer service.
• Confidence in driving sales to meet targets.
• Exceptional communication and interpersonal skills.
• A positive, proactive and hands-on approach.
• Enthusiasm for the role and for Biscuiteers.

What we offer…

We want to make Biscuiteers a really happy place to work. If you join the team, we’re pleased to offer a number of benefits to sweeten your working day, including:

• A special staff discount on all our beautiful products.
• A birthday gift on your special day.
• Regular social activities to bring us all together.
• Automatic pension contributions.

What our team says about us…

“The business is at a really exciting juncture and there’s lots to get your teeth stuck into and lots of opportunity to develop. A good place to learn in a fun, energetic environment with a really knowledgeable and passionate team.”

“Great people to work with!”

“People are lovely and supportive. A good company to develop your skills and grow”

“I’ve learned to ice biscuits really well and the other staff are friendly.”

“The staff are lovely. Really committed to the business and everyone helps each other out.”