We're hiring a Restaurant Operations Manager!
We offer our Restaurant Operations Managers benefits and perks -- here are a few:
- Quarterly Bonus
- Blue Cross Blue Shield Medical
Insurance
- Dental & Vision Insurance
- Domestic Partner Benefits
- Paid Time Off
- 401(k)
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
The Restaurant Operations Manager will lead and direct the daily operations of a restaurant and consistently deliver an exceptional
guest and employee experience alongside the General Manager and the restaurant management team; lead and develop the front of house (FOH) and
back of house (BOH) teams while fostering our Culture of Caring; and assist the
General Manager (GM) in driving sales, managing costs, growing the business; with
a focus on leading the opening shift process; food ordering, inventory and
price updates; recipe build maintenance; BOH systems, receiving and storage
including sidework and organization of those areas.
Essential
Functions
- Organize, run and supervise
smooth and efficient daily shifts (including opening and closing shifts),
ensuring an exceptional guest and employee experience
- Provide guidance and
leadership to hourly and management teams while fostering our Culture of Caring
- Respond immediately and
effectively to guest and employee needs and feedback
- Maintain proficiency in job
functions of all FOH and BOH positions and provide active back-up support when
business needs require
- Assist GM in managing costs,
driving sales and growing the business in support of financial goals
- Partner
with GM and management team to interview, hire, onboard, train, schedule,
supervise and develop all FOH and BOH hourly employees (including proficient
use of online applicant tracking, training and other HR systems and tools)
- Assist
the General Manager with interviewing, hiring,
onboarding, training, scheduling, supervising and/or developing the management
team
- Monitor,
address and document individual hourly employee performance through on-going
feedback, positive recognition, formal performance reviews, coaching and, when
necessary, disciplinary action up to and including employment termination
- Perform opening sanitation
checklist, pre-shift line check and shift walk-throughs
- Balance, pare and maintain
security of all cash banks
- Prepare for and conduct
pre-shift and other employee meetings
- Ensure
repair and maintenance needs are addressed
- Understand and follow
the food allergy procedure and special orders/restrictions
- Ensure proper food
storage, quality and presentation standards, including temperature controls
- Monitor and ensure the
restaurant and the team’s compliance with all Company and restaurant policies
and procedures as well as all legal and regulatory requirements (including but
not limited to safety and sanitation regulations and alcohol management) and
represent the restaurant and Company in interactions with legal and regulatory
authorities
- Perform regular and ad
hoc inventories of food, beverage and restaurant supplies and track high cost
items; place food, beverage and restaurant supply orders; and accept and
inspect deliveries
- Work a variety of days
and shifts (including early mornings, late nights and weekends) at multiple
sites as needed
- Travel overnight occasionally
as needed
- Safely and effectively
use and operate all necessary tools, utensils, equipment and software (for
example, restaurant management software, etc.)
- Effectively communicate
in order to perform and follow job requirements in written and spoken direction
- Multitask calmly and
effectively in a busy, stressful environment
- Work in a confined, crowded space of variable light, noise and
temperature levels
- Move and lift up to 10 pounds, frequently move and/or lift up to 25
pounds, occasionally move and/or lift up to 50 pounds
- Stand and walk for an entire shift and move safely through all areas of
the restaurant, which may include stairs, uneven or slick surfaces
Key
Responsibilities and Duties
- Model
and promote teamwork across all teams
- Use
tact and good judgment when dealing with challenges pertaining to guests,
vendors and employees, and respond with patience and courtesy
- Organize and conduct periodic
informational seminars for employees
- Successfully complete
alcohol awareness training
- Follow all rules, policies, procedures and conditions of
employment, including those outlined in the Employee Handbook
- Other duties assigned as needed