As a Fast Food Store Manager, you will oversee the day-to-day operations of the restaurant, ensuring the delivery of high-quality food, excellent customer service, and a clean and efficient working environment. You will be responsible for managing staff, meeting sales targets, and maintaining compliance with company policies and health regulations.
Key Responsibilities:
1. Team Management
• Recruit, train, and supervise staff to ensure efficient operations.
• Schedule and manage shifts, ensuring adequate staffing at all times.
• Motivate and coach employees to achieve performance and service goals.
• Handle employee performance reviews, promotions, and disciplinary actions.
2. Customer Service
• Ensure that all customers receive prompt, friendly, and efficient service.
• Handle customer complaints and resolve issues to maintain satisfaction.
• Monitor customer feedback and implement improvements to enhance the dining experience.
3. Operations Management
• Oversee daily restaurant operations, including food preparation, inventory management, and cleanliness.
• Maintain proper stock levels by ordering supplies and managing deliveries.
• Ensure compliance with food safety, hygiene, and health regulations.
• Optimize workflow to improve service speed and efficiency.
4. Financial Accountability
• Meet or exceed sales and profitability targets.
• Monitor and control costs, including labour, food, and other operational expenses.
• Manage cash handling, bank deposits, and daily financial reports.
• Analyse sales data and implement strategies to improve revenue.
5. Marketing and Promotions
• Assist in planning and implementing local store marketing activities.
• Ensure promotional materials are displayed and staff are informed about current promotions.
• Engage with the community to build the store’s reputation and attract customers.