Join us as an In-Room Dining Coordinator at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as an In-Room Dining Coordinator at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As an In-Room Dining Coordinator, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for delivering 5-star service by taking pride in everything they are doing while looking after all our guests needs. This includes mise-en-place of trolleys that will be delivered to guestrooms, delivering guest orders and requests, as well as understanding and getting to know our new guests and regular guests needs all this is to ensure our guests receives nothing but the best experience.
• You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the day and ensuring proper delivery according to the outlets Service SOP’s
• Monitor and manage inventory levels of in room dining supplies, ensuring everything is stocked and ready for use. To ensure that all transfers of beverages are completed in line with required standard.
• Handle billing for in room dining orders, ensuring accurate charges are applied to guest accounts.

The items shared are the essence of a day in the life of an In-Room Dining Coordinator, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• 7AM - 3.45PM
• 2.30PM - 11.15PM
• 11PM - 7.45AM
  
  

What you’ll bring

Essential Skills and Experience

• Experience in 5-star hotel service: Candidates should have spent at least one year working in in-room dining or a similar guest service role in a luxury setting.
• Clear communication in English: They must be able to speak clearly in English and be confident when talking to guests.
• Staying calm under pressure: They should remain composed when the work is busy or guests have special requests.
• Strong attention to detail and good organization: It’s important to notice small things (like guest preferences) and keep tasks in order.
• Good time-management and being organized: They need to manage multiple tasks, stay on schedule, and keep track of orders.
• Polished personal appearance and professionalism: Presenting oneself neatly and behaving courteously is a must.

Preferred Skills

• Knowledge of food & beverage standards in luxury service: Familiarity with high-end dining service protocols and fine-dining expectations is a plus.
• Understanding dietary needs and menu adaptations: Being able to discuss dietary requirements and suggest suitable menu options is helpful.
• Discretion and experience serving high-profile guests: Understanding guest privacy and maintaining discretion is beneficial.
• Tech-savvy and aptitude with order systems: Being confident using digital tools or order management systems can help.
• Upselling skills and knowing guest preferences: The ability to suggest additional items and remember repeat guests’ likes is advantageous.
  
  

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com  so that we can discuss how we can support you through this process.

Join us as an In-Room Dining Coordinator at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as an In-Room Dining Coordinator at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As an In-Room Dining Coordinator, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for delivering 5-star service by taking pride in everything they are doing while looking after all our guests needs. This includes mise-en-place of trolleys that will be delivered to guestrooms, delivering guest orders and requests, as well as understanding and getting to know our new guests and regular guests needs all this is to ensure our guests receives nothing but the best experience.
• You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the day and ensuring proper delivery according to the outlets Service SOP’s
• Monitor and manage inventory levels of in room dining supplies, ensuring everything is stocked and ready for use. To ensure that all transfers of beverages are completed in line with required standard.
• Handle billing for in room dining orders, ensuring accurate charges are applied to guest accounts.

The items shared are the essence of a day in the life of an In-Room Dining Coordinator, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• 7AM - 3.45PM
• 2.30PM - 11.15PM
• 11PM - 7.45AM
  
  

What you’ll bring

Essential Skills and Experience

• Experience in 5-star hotel service: Candidates should have spent at least one year working in in-room dining or a similar guest service role in a luxury setting.
• Clear communication in English: They must be able to speak clearly in English and be confident when talking to guests.
• Staying calm under pressure: They should remain composed when the work is busy or guests have special requests.
• Strong attention to detail and good organization: It’s important to notice small things (like guest preferences) and keep tasks in order.
• Good time-management and being organized: They need to manage multiple tasks, stay on schedule, and keep track of orders.
• Polished personal appearance and professionalism: Presenting oneself neatly and behaving courteously is a must.

Preferred Skills

• Knowledge of food & beverage standards in luxury service: Familiarity with high-end dining service protocols and fine-dining expectations is a plus.
• Understanding dietary needs and menu adaptations: Being able to discuss dietary requirements and suggest suitable menu options is helpful.
• Discretion and experience serving high-profile guests: Understanding guest privacy and maintaining discretion is beneficial.
• Tech-savvy and aptitude with order systems: Being confident using digital tools or order management systems can help.
• Upselling skills and knowing guest preferences: The ability to suggest additional items and remember repeat guests’ likes is advantageous.
  
  

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com  so that we can discuss how we can support you through this process.