Inspired By: OPERATIONS DIRECTOR

Supporting: 5 General Managers and their teams

Premium & Food Led Offer: The Libertine, Dear Grace, The 411 & x2 new openings across 2025 /2026

Incipio curate beautiful spaces with vibrant atmospheres for great times.

Incipio Group is seeking a dynamic and experienced Operations Manager to join our team during a pivotal phase of growth. This role is crucial as we expand our footprint, with multiple new venue openings planned across 2025/6 with the redevelopment of the iconic Olympia London which includes two new theatres, a cinema complex, offices, hotels and Olympia’s exhibition space. This transformation will create a major cultural and entertainment hub in West London.

Who you’ll be

The ideal candidate will be a strategic leader with a proven track record as an Operations Manager in a multi-brand hospitality business, specifically within premium food-led bars and restaurants, and will be instrumental in driving operational excellence across our portfolio. You will be an innovator with impeccable standards, a boundless passion for incredible people, commerciality with the drive to be an outstanding example of leadership in our businesses.

We require an Operations Manager who has previously overseen operations of at least 7 venues and has successfully managed the opening of at least three new uniquely branded venues. This is a pivotal role at Incipio as we move into major growth this year with multiple openings.

This role would suit someone who has had experience in overseeing operations for substantial concessions, with high volume footfall, adjacent to arenas or entertainment venues.

Purpose of the role

The Operations Manager provides strong, impactful leadership across their venues to meet and exceed company objectives while delivering key performance indicators.

They take full accountability for their businesses, supporting and empowering their teams, acting as an ally and sounding board for General Managers, and ensuring the financial success of their venues.

The Operations Manager champions their people, fostering an industry-leading culture that prioritises development, inclusion, and diversity. They are detail-obsessed, standards-driven, and committed to best-in-class practices.

What you’ll be getting up to:

Leadership and Accountability

Provide effective leadership to venue teams, ensuring alignment with company goals and objectives.

Take full accountability for the performance and financial conversion of the venues.

Oversee and manage the opening of multiple new venues, with individual concepts, menus and standard operating procedures whilst continuing to elevate and lead our core estate.

Safe & legal

Ensure your venues are compliant, adhering to all licensing conditions and are safe for both guest and team.

Food & Drink

Driving excellent standards and brand consistency through each and every dish or drink on our menus.

Research and analysis of food and drink trends in the industry and bringing creative ideas to the table.

Support and Empowerment

Coach our General Managers, providing guidance and support whilst holding them accountable.

Empower team members to perform at their best, fostering a collaborative and positive work environment.

Partner with the People Team to champion the development and well-being of all team, promoting a culture of continuous learning and professional growth.

Advocate for inclusion and diversity, ensuring that all practices and policies support these values.

Financial Management

Oversee financial performance, ensuring venues continually exceed financial targets.

Implement strategies to drive revenue growth and cost efficiency.

Partner with the Finance Team, holding monthly P&L reviews.

Culture and Standards

Align with Incipio’s industry-leading culture that values transparency, courageous conversations and emotional intelligence, communicating at all times with the relevant stakeholders.

Ensure best practices are followed consistently across all venues, maintaining high levels of operational efficiency and guest satisfaction.

REQUIREMENTS, SKILLS & ATTRIBUTES  

·       4 years in an Operations Manager role

·       Lengthy experience working in premium, inspirational food and drink offering, focusing on spend per head, incredible guest experience and creative problem solving, in a multi branded operation of at least 7 venues with high volume teams

·       Experience in ‘new investment’ management, venue roll outs and project work of at least 3 venues

·       Has managed budgets exceeding £20M in revenue

·       Knowledge of operations in entertainment centres or concessions

·       Passionate about developing people with proven results

·       Genuine insight into people with strong emotional intelligence

·       Full understanding of licensing and compliance, with comfortability working alongside licensing officers

·       Willing to jump into life at Incipio and utilise all that has to offer.

BENEFITS + PACKAGE

·       Annual bonus package based off of financial performance

·       Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

·       Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio

·       Hugely exciting career development, with opportunities to grow and expand in this role as the business grows

·       Company awards and events

·       Incentive trips (Think Wine trips to Portugal and Ski Trips to France)

·       Enhanced Maternity, Paternity and Adoption leave

·       Incipio FC + Seasonal Socials

·       50% discount for food and drink in all our venues

·       Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

Inspired By: OPERATIONS DIRECTOR

Supporting: 5 General Managers and their teams

Premium & Food Led Offer: The Libertine, Dear Grace, The 411 & x2 new openings across 2025 /2026

Incipio curate beautiful spaces with vibrant atmospheres for great times.

Incipio Group is seeking a dynamic and experienced Operations Manager to join our team during a pivotal phase of growth. This role is crucial as we expand our footprint, with multiple new venue openings planned across 2025/6 with the redevelopment of the iconic Olympia London which includes two new theatres, a cinema complex, offices, hotels and Olympia’s exhibition space. This transformation will create a major cultural and entertainment hub in West London.

Who you’ll be

The ideal candidate will be a strategic leader with a proven track record as an Operations Manager in a multi-brand hospitality business, specifically within premium food-led bars and restaurants, and will be instrumental in driving operational excellence across our portfolio. You will be an innovator with impeccable standards, a boundless passion for incredible people, commerciality with the drive to be an outstanding example of leadership in our businesses.

We require an Operations Manager who has previously overseen operations of at least 7 venues and has successfully managed the opening of at least three new uniquely branded venues. This is a pivotal role at Incipio as we move into major growth this year with multiple openings.

This role would suit someone who has had experience in overseeing operations for substantial concessions, with high volume footfall, adjacent to arenas or entertainment venues.

Purpose of the role

The Operations Manager provides strong, impactful leadership across their venues to meet and exceed company objectives while delivering key performance indicators.

They take full accountability for their businesses, supporting and empowering their teams, acting as an ally and sounding board for General Managers, and ensuring the financial success of their venues.

The Operations Manager champions their people, fostering an industry-leading culture that prioritises development, inclusion, and diversity. They are detail-obsessed, standards-driven, and committed to best-in-class practices.

What you’ll be getting up to:

Leadership and Accountability

Provide effective leadership to venue teams, ensuring alignment with company goals and objectives.

Take full accountability for the performance and financial conversion of the venues.

Oversee and manage the opening of multiple new venues, with individual concepts, menus and standard operating procedures whilst continuing to elevate and lead our core estate.

Safe & legal

Ensure your venues are compliant, adhering to all licensing conditions and are safe for both guest and team.

Food & Drink

Driving excellent standards and brand consistency through each and every dish or drink on our menus.

Research and analysis of food and drink trends in the industry and bringing creative ideas to the table.

Support and Empowerment

Coach our General Managers, providing guidance and support whilst holding them accountable.

Empower team members to perform at their best, fostering a collaborative and positive work environment.

Partner with the People Team to champion the development and well-being of all team, promoting a culture of continuous learning and professional growth.

Advocate for inclusion and diversity, ensuring that all practices and policies support these values.

Financial Management

Oversee financial performance, ensuring venues continually exceed financial targets.

Implement strategies to drive revenue growth and cost efficiency.

Partner with the Finance Team, holding monthly P&L reviews.

Culture and Standards

Align with Incipio’s industry-leading culture that values transparency, courageous conversations and emotional intelligence, communicating at all times with the relevant stakeholders.

Ensure best practices are followed consistently across all venues, maintaining high levels of operational efficiency and guest satisfaction.

REQUIREMENTS, SKILLS & ATTRIBUTES  

·       4 years in an Operations Manager role

·       Lengthy experience working in premium, inspirational food and drink offering, focusing on spend per head, incredible guest experience and creative problem solving, in a multi branded operation of at least 7 venues with high volume teams

·       Experience in ‘new investment’ management, venue roll outs and project work of at least 3 venues

·       Has managed budgets exceeding £20M in revenue

·       Knowledge of operations in entertainment centres or concessions

·       Passionate about developing people with proven results

·       Genuine insight into people with strong emotional intelligence

·       Full understanding of licensing and compliance, with comfortability working alongside licensing officers

·       Willing to jump into life at Incipio and utilise all that has to offer.

BENEFITS + PACKAGE

·       Annual bonus package based off of financial performance

·       Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

·       Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio

·       Hugely exciting career development, with opportunities to grow and expand in this role as the business grows

·       Company awards and events

·       Incentive trips (Think Wine trips to Portugal and Ski Trips to France)

·       Enhanced Maternity, Paternity and Adoption leave

·       Incipio FC + Seasonal Socials

·       50% discount for food and drink in all our venues

·       Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!