Inhabit Hotels

Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired.

With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.

Overview 

The Public Area Attendant is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation in all public areas. The role is crucial in ensuring that guests enjoy a pristine and luxurious environment throughout the hotel’s communal spaces.

The Public Area Cleaner works closely with the Executive Housekeeper on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back for anything left in the room.

The Public Area Cleaner exhibit meticulous eye for detail, a passion for luxury and the ability to work in a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and pristine cleanliness and presentation.

The Public Area Cleaner ensures all hotel public spaces are impeccably clean, hygienic, and beautifully presented. With a keen eye for detail and a commitment to luxury standards, this role supports a seamless guest experience from arrival to departure, helping maintain the hotel’s reputation for excellence through thoughtful touches and pristine environments.

Responsibilities

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and sanitize all public areas, including lobbies, corridors, restrooms, elevators, stairwells, and meeting rooms.
• Polish and clean surfaces, including mirrors, windows, and floors, ensuring they are free of dust, smudges, and fingerprints.
• Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
• Ensure guest requests related to public area cleanliness are addressed promptly and effectively.
• Maintain sufficient stock of cleaning supplies, toiletries, and other necessary items in public areas.
• Refill and replace bathroom amenities such as soap, towels, and tissue as needed.
• Conduct regular inspections of public areas to ensure they meet the hotel’s high standards of cleanliness and presentation.
• Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
• Keep a record of cleaning activities and report any unusual occurrences to the housekeeping supervisor.
• Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
• Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
• Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
• Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
• Participate in hotel-wide cleaning initiatives, such as pre-arrival or post-event preparations.
• Any lost property found in the public areas must be handed in to the supervisor.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. 

Skills & Qualification 

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a Public Area Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

Working Conditions 

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters! 

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Inhabit Hotels

Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired.

With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.

Overview 

The Public Area Attendant is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation in all public areas. The role is crucial in ensuring that guests enjoy a pristine and luxurious environment throughout the hotel’s communal spaces.

The Public Area Cleaner works closely with the Executive Housekeeper on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back for anything left in the room.

The Public Area Cleaner exhibit meticulous eye for detail, a passion for luxury and the ability to work in a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and pristine cleanliness and presentation.

The Public Area Cleaner ensures all hotel public spaces are impeccably clean, hygienic, and beautifully presented. With a keen eye for detail and a commitment to luxury standards, this role supports a seamless guest experience from arrival to departure, helping maintain the hotel’s reputation for excellence through thoughtful touches and pristine environments.

Responsibilities

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and sanitize all public areas, including lobbies, corridors, restrooms, elevators, stairwells, and meeting rooms.
• Polish and clean surfaces, including mirrors, windows, and floors, ensuring they are free of dust, smudges, and fingerprints.
• Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
• Ensure guest requests related to public area cleanliness are addressed promptly and effectively.
• Maintain sufficient stock of cleaning supplies, toiletries, and other necessary items in public areas.
• Refill and replace bathroom amenities such as soap, towels, and tissue as needed.
• Conduct regular inspections of public areas to ensure they meet the hotel’s high standards of cleanliness and presentation.
• Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
• Keep a record of cleaning activities and report any unusual occurrences to the housekeeping supervisor.
• Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
• Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
• Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
• Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
• Participate in hotel-wide cleaning initiatives, such as pre-arrival or post-event preparations.
• Any lost property found in the public areas must be handed in to the supervisor.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. 

Skills & Qualification 

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a Public Area Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

Working Conditions 

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters! 

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.