Team Member

GUEST EXPECTATIONS
Well-Trained

• Hassle Free: Always says “YES” to the guest and works with the team to help solve problems; follows the 3-step process (Listens, Says Sorry, Makes it Right) if a problem occurs; uses JIB Smart Selling standards as appropriate.

• Is very knowledgeable and answers guest questions quickly and accurately.

• Is well prepared and remains calm and productive during busy times; does not look rushed.

• Clean: Follows JIB uniform and grooming standards.

• Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor, and/or hairnet; uniform is clean and unwrinkled.

• Friendly: Acknowledges each guest with a smile, treats everyone with care and respect, and always maintains a positive, friendly attitude.

• Makes guests feel welcome and special by being ready, smiling, and connecting.

• Follows the JIB Hospitality Model on how to treat guests.

• Clean: Maintains restaurant cleanliness (interior/exterior).

• Is ready and prepared to serve guests as they arrive.

• Is organized and responsible.

• Asks for help when necessary to meet guests’ needs.

• Is a good team player and assists co-workers when able.

• Follows JIB Restaurant Policies and Rules regarding scheduled working hours, breaks, and timekeeping.

• Food Quality: Makes sure the food looks and tastes great and is high quality.

• Cares about food presentation; takes the extra time if needed.

• Ensures taste, appearance, and temperature standards are met for all products.

• Fast: Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, and greets guests.

• Offers consistent, quick service and is always ready and prepared.

• Accurate: Communicates and works with team to ensure order is accurate for the guest; repeats orders following JIB standards.

• Always provides the appropriate number of condiments, napkins, and utensils.

• Repeats the order to guests by looking in the bag/basket as they hand them their food.

• Follows bagging standards to ensure quality and accuracy.

• Food Safety: Makes sure food is safe for the guest by following all food safety policies and procedures.

• Follows all hand-washing and glove procedures.

• Demonstrates passion for the business and pride in Jack in the Box.

• Inspires team members to embrace the brand.

• Is proud to represent Jack in the Box.

• Treats guests with care and respect; remains passionate about serving the guest.

• Has a happy, friendly personality that is engaging to both guests and other employees.

• Reads the guest and anticipates their needs; pays attention to verbal and non-verbal cues to address concerns proactively.

• Handles guest complaints by saying “Yes” without arguing, questioning, or assuming the guest is wrong; does what is right for the guest.

• Understands that a guest is never an interruption—they are the first priority.

• Treats fellow team members with care and respect.

• Is a good team player with a positive, can-do attitude.

• Is dependable, reliable, and willing to help others.

• Keeps calm under pressure and does not show signs of stress.

• Is open and willing to work with people of all backgrounds.

• Thrives in a fast-paced, high-energy team environment.

• Performs professionally during difficult situations and/or high-volume times.

• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.

• Takes corrective action to resolve issues that could jeopardize food safety or food quality.

• Is flexible and changes direction based on the needs of the business.

• Works with a sense of urgency, knows the products and menu, and follows JIB policies and standards.

Includes, but is not limited to, the duties described below. Performs other duties as assigned or directed.

• Guest Service (Dine In / Drive-Thru): Immediately acknowledges and welcomes guests; takes and clarifies orders; assists with menu selection; enters orders into POS, collects payment, and provides change; thanks guests upon order completion; assembles orders and works with back-up team to deliver timely and accurate orders; maintains cleanliness and stocking of work area.

• Interior: Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors; cleans and stocks restrooms; cleans and maintains equipment (drink dispensers, ice bins, POS equipment); cleans miscellaneous interior items (menu boards, order counter); visually inspects areas for cleanliness.

• Exterior: Sweeps and picks up trash in parking lots, drive-thru areas, sidewalks, and curbs; empties exterior trash cans; cleans drive-thru menu board, drive-thru pads, and dumpster slabs; visually inspects areas for cleanliness.

Includes, but is not limited to, the duties described below. Performs other duties as assigned or directed.

• Grill: Reads grill monitor to prepare orders; warms, toasts, or grills bread products; cooks items on grill; operates timers; discards expired or substandard products; sets up and maintains equipment while wearing safety gear.

• Assembly: Reads monitor to assemble products using correct portioning; packages items correctly; verifies appearance, temperature, presentation, and accuracy before delivery; discards expired products.

• Prep: Defrosts and rotates products (FIFO); opens and labels packages with shelf-life dates; keeps prep and storage areas clean and compliant with JIB food safety standards; inspects ingredients for freshness; measures and prepares ingredients based on product mix.

• Fryer: Reads monitor to prepare fried items; operates timers, drains, codes, and packages fried products; maintains cleanliness and stocking of fryer stations, display bins, freezers, and holding units.

• Interior Maintenance & Cleaning: Sweeps, mops, vacuums, washes dishes/utensils; filters or changes fryer shortening using required safety gear; cleans vents, fryer screens, storage units, syrup lines, and grease catch pans.

• Exterior & Receiving: Maintains exterior grounds and dumpster areas; receives and stores delivery shipments according to established procedures.

• Required: None specified.

• Preferred: Guest service or food cook/preparation experience helpful; comfortable working in a high-volume, fast-paced restaurant environment.

• Must be at least 16 years old.

• Understands and communicates clearly in English; may require ability to speak another language based on location.

• Ability to read and understand written English.

• Ability to perform basic math (add, subtract, multiply).

• Ability to perform multiple tasks at once and work effectively in a team environment.

• Ability to stand and walk approximately 90%–95% of shift.

• Ability to move freely throughout the restaurant.

• Ability to lift and carry 15–25 lbs.

• Ability to listen to guests' orders, operate a cash register, and read video monitors.

GUEST EXPECTATIONS
Well-Trained

• Hassle Free: Always says “YES” to the guest and works with the team to help solve problems; follows the 3-step process (Listens, Says Sorry, Makes it Right) if a problem occurs; uses JIB Smart Selling standards as appropriate.

• Is very knowledgeable and answers guest questions quickly and accurately.

• Is well prepared and remains calm and productive during busy times; does not look rushed.

• Clean: Follows JIB uniform and grooming standards.

• Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor, and/or hairnet; uniform is clean and unwrinkled.

• Friendly: Acknowledges each guest with a smile, treats everyone with care and respect, and always maintains a positive, friendly attitude.

• Makes guests feel welcome and special by being ready, smiling, and connecting.

• Follows the JIB Hospitality Model on how to treat guests.

• Clean: Maintains restaurant cleanliness (interior/exterior).

• Is ready and prepared to serve guests as they arrive.

• Is organized and responsible.

• Asks for help when necessary to meet guests’ needs.

• Is a good team player and assists co-workers when able.

• Follows JIB Restaurant Policies and Rules regarding scheduled working hours, breaks, and timekeeping.

• Food Quality: Makes sure the food looks and tastes great and is high quality.

• Cares about food presentation; takes the extra time if needed.

• Ensures taste, appearance, and temperature standards are met for all products.

• Fast: Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, and greets guests.

• Offers consistent, quick service and is always ready and prepared.

• Accurate: Communicates and works with team to ensure order is accurate for the guest; repeats orders following JIB standards.

• Always provides the appropriate number of condiments, napkins, and utensils.

• Repeats the order to guests by looking in the bag/basket as they hand them their food.

• Follows bagging standards to ensure quality and accuracy.

• Food Safety: Makes sure food is safe for the guest by following all food safety policies and procedures.

• Follows all hand-washing and glove procedures.

• Demonstrates passion for the business and pride in Jack in the Box.

• Inspires team members to embrace the brand.

• Is proud to represent Jack in the Box.

• Treats guests with care and respect; remains passionate about serving the guest.

• Has a happy, friendly personality that is engaging to both guests and other employees.

• Reads the guest and anticipates their needs; pays attention to verbal and non-verbal cues to address concerns proactively.

• Handles guest complaints by saying “Yes” without arguing, questioning, or assuming the guest is wrong; does what is right for the guest.

• Understands that a guest is never an interruption—they are the first priority.

• Treats fellow team members with care and respect.

• Is a good team player with a positive, can-do attitude.

• Is dependable, reliable, and willing to help others.

• Keeps calm under pressure and does not show signs of stress.

• Is open and willing to work with people of all backgrounds.

• Thrives in a fast-paced, high-energy team environment.

• Performs professionally during difficult situations and/or high-volume times.

• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.

• Takes corrective action to resolve issues that could jeopardize food safety or food quality.

• Is flexible and changes direction based on the needs of the business.

• Works with a sense of urgency, knows the products and menu, and follows JIB policies and standards.

Includes, but is not limited to, the duties described below. Performs other duties as assigned or directed.

• Guest Service (Dine In / Drive-Thru): Immediately acknowledges and welcomes guests; takes and clarifies orders; assists with menu selection; enters orders into POS, collects payment, and provides change; thanks guests upon order completion; assembles orders and works with back-up team to deliver timely and accurate orders; maintains cleanliness and stocking of work area.

• Interior: Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors; cleans and stocks restrooms; cleans and maintains equipment (drink dispensers, ice bins, POS equipment); cleans miscellaneous interior items (menu boards, order counter); visually inspects areas for cleanliness.

• Exterior: Sweeps and picks up trash in parking lots, drive-thru areas, sidewalks, and curbs; empties exterior trash cans; cleans drive-thru menu board, drive-thru pads, and dumpster slabs; visually inspects areas for cleanliness.

Includes, but is not limited to, the duties described below. Performs other duties as assigned or directed.

• Grill: Reads grill monitor to prepare orders; warms, toasts, or grills bread products; cooks items on grill; operates timers; discards expired or substandard products; sets up and maintains equipment while wearing safety gear.

• Assembly: Reads monitor to assemble products using correct portioning; packages items correctly; verifies appearance, temperature, presentation, and accuracy before delivery; discards expired products.

• Prep: Defrosts and rotates products (FIFO); opens and labels packages with shelf-life dates; keeps prep and storage areas clean and compliant with JIB food safety standards; inspects ingredients for freshness; measures and prepares ingredients based on product mix.

• Fryer: Reads monitor to prepare fried items; operates timers, drains, codes, and packages fried products; maintains cleanliness and stocking of fryer stations, display bins, freezers, and holding units.

• Interior Maintenance & Cleaning: Sweeps, mops, vacuums, washes dishes/utensils; filters or changes fryer shortening using required safety gear; cleans vents, fryer screens, storage units, syrup lines, and grease catch pans.

• Exterior & Receiving: Maintains exterior grounds and dumpster areas; receives and stores delivery shipments according to established procedures.

• Required: None specified.

• Preferred: Guest service or food cook/preparation experience helpful; comfortable working in a high-volume, fast-paced restaurant environment.

• Must be at least 16 years old.

• Understands and communicates clearly in English; may require ability to speak another language based on location.

• Ability to read and understand written English.

• Ability to perform basic math (add, subtract, multiply).

• Ability to perform multiple tasks at once and work effectively in a team environment.

• Ability to stand and walk approximately 90%–95% of shift.

• Ability to move freely throughout the restaurant.

• Ability to lift and carry 15–25 lbs.

• Ability to listen to guests' orders, operate a cash register, and read video monitors.