Customer Services Advisor

JW Lees have an exciting opportunity for a Customer Service Advisor to join the established Customer Service team based from our Greengate Brewery in Middleton, Manchester.

What we offer our Customer Service Advisors:

• Competitive pay plus annual profit share bonus, ensuring you share in the success of the company
• Private medical insurance
• Enhanced pension scheme
• 33 days annual leave (inclusive of bank holidays)
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to our onsite pub 'The Cottage', each Friday.
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

Customer Service Advisor responsibilities:

• Ensuring all customers are dealt with in an efficient and professional manner via phone, email or face to face
• Build excellent relationships with customers
• Ensure that all customer records are up to date on NAV
• Keeping up-to-date with all the latest products and promotions and advising customers of the same
• Upselling and cross selling where possible to increase average sales value
• Managing call diaries ensuring all customers are called on allocated days
• Ensure phones are always covered and cover reception when required
• Managing repairs and Tech Service calls through NAV – allocating work to specific contractors and chasing updates
• Liaising with other departments to assist in resolving any queries
• Working closely with transport and warehouse to ensure on time delivery of customer orders and any ad hoc order requests
• Dealing with any customer complaints in a professional manner recognising the need to escalate where required
• Assisting the Sales Team with any ad hoc requirements or needs
• Achieving set KPI’s and Customer Service Levels and Standards

Customer Service Advisor skills:

• Computer literate, proficient to an intermediate standard in all Microsoft Office packages
• Excellent communication, both oral and written
• Professional and flexible
• Be able to cope within a high-pressured environment
• Be able to devise solutions to issues as they arise
• Ability to work in a team
• Always demonstrate a can-do attitude
• Being driven and positive
• Ability to multi task
• Target driven
• Being sales oriented
• High level of organisational skills
• High level of motivation
• Ability to pay attention to detail and to work methodically and accurately

JW Lees have an exciting opportunity for a Customer Service Advisor to join the established Customer Service team based from our Greengate Brewery in Middleton, Manchester.

What we offer our Customer Service Advisors:

• Competitive pay plus annual profit share bonus, ensuring you share in the success of the company
• Private medical insurance
• Enhanced pension scheme
• 33 days annual leave (inclusive of bank holidays)
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to our onsite pub 'The Cottage', each Friday.
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

Customer Service Advisor responsibilities:

• Ensuring all customers are dealt with in an efficient and professional manner via phone, email or face to face
• Build excellent relationships with customers
• Ensure that all customer records are up to date on NAV
• Keeping up-to-date with all the latest products and promotions and advising customers of the same
• Upselling and cross selling where possible to increase average sales value
• Managing call diaries ensuring all customers are called on allocated days
• Ensure phones are always covered and cover reception when required
• Managing repairs and Tech Service calls through NAV – allocating work to specific contractors and chasing updates
• Liaising with other departments to assist in resolving any queries
• Working closely with transport and warehouse to ensure on time delivery of customer orders and any ad hoc order requests
• Dealing with any customer complaints in a professional manner recognising the need to escalate where required
• Assisting the Sales Team with any ad hoc requirements or needs
• Achieving set KPI’s and Customer Service Levels and Standards

Customer Service Advisor skills:

• Computer literate, proficient to an intermediate standard in all Microsoft Office packages
• Excellent communication, both oral and written
• Professional and flexible
• Be able to cope within a high-pressured environment
• Be able to devise solutions to issues as they arise
• Ability to work in a team
• Always demonstrate a can-do attitude
• Being driven and positive
• Ability to multi task
• Target driven
• Being sales oriented
• High level of organisational skills
• High level of motivation
• Ability to pay attention to detail and to work methodically and accurately