Job Description

Shift leader/manager helps oversee in-store operations alongside the General Manager. The Leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Leaders must lead by example and execute systems and procedures with 100% integrity. As a Leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the \line employee\ description.

About Jersey Mike's Subs

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a \Sub Above\, and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.

A Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

  1.   Coaching the staff to deliver amazing customer service;

  2.   Producing high quality food;

  3.   Delivering the Jersey Mike’s experience;

  4.   Cash handling;

  5.   Following the Learning Management System Training Program;

  6.   Developing others for career growth;

  7.   Enforcing policies and procedures;

  8.   Participating in local and national marketing initiatives;

  9.   Building sales;

10.   Maintaining the cleanliness and proper sanitation practices in the establishment;

11.    Being certified in all four positions of the restaurant;

12.   Effective communication;

 13.   Having a sense of urgency;

A Shift Leader is expected to:

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Maintain a restaurant that is noticeably cleaner than others
• Commitment to learning
• Manage and lead a crew of 2 to 5 people
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and multitask in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Qualifications for the job:

•  Education: High school degree or equivalent

•  1 Year QSR experience preferred

•  Other: Must be 18 years or older to operate the slicer

•  Serve Safe Certification - Food Handler

•  Must have reliable transportation

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.

Job Description

Shift leader/manager helps oversee in-store operations alongside the General Manager. The Leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Leaders must lead by example and execute systems and procedures with 100% integrity. As a Leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the \line employee\ description.

About Jersey Mike's Subs

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a \Sub Above\, and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.

A Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

  1.   Coaching the staff to deliver amazing customer service;

  2.   Producing high quality food;

  3.   Delivering the Jersey Mike’s experience;

  4.   Cash handling;

  5.   Following the Learning Management System Training Program;

  6.   Developing others for career growth;

  7.   Enforcing policies and procedures;

  8.   Participating in local and national marketing initiatives;

  9.   Building sales;

10.   Maintaining the cleanliness and proper sanitation practices in the establishment;

11.    Being certified in all four positions of the restaurant;

12.   Effective communication;

 13.   Having a sense of urgency;

A Shift Leader is expected to:

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Maintain a restaurant that is noticeably cleaner than others
• Commitment to learning
• Manage and lead a crew of 2 to 5 people
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and multitask in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Qualifications for the job:

•  Education: High school degree or equivalent

•  1 Year QSR experience preferred

•  Other: Must be 18 years or older to operate the slicer

•  Serve Safe Certification - Food Handler

•  Must have reliable transportation

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.