General Manager

General Manager – Jersey Mike’s UK  

Be part of the beginning. Set the standard. Make your mark.

Jersey Mike’s is coming to the UK — and we’re looking for an exceptional General Manager to be part of the journey.

This is an opportunity to join us at the start of something big and help define what great looks like as Jersey Mike’s grows in the UK.

We’re looking for a leader who brings energy, personality and ambition to everything they do. Someone who knows how to build a brilliant team, deliver outstanding service and create a restaurant that customers and the community are proud to call their own.

Who are you?

You’re a natural leader who:

Leads from the front – you’re hands-on, visible and set the example for your team every day.

Raises the bar – you’re never satisfied with “good enough” and constantly look for ways to make things better.

Brings people with you – you know that great restaurants are built by great teams. You inspire, coach and develop people to be their best.

Thrives in a fast-paced environment – QSR is your world, and you love the energy, pace and variety that comes with it.

Is driven to succeed – you care about standards, performance and delivering results, but you know that results come from investing in your people.

Has personality – you bring energy to the restaurant, create a positive atmosphere and make work a place people want to be.

Lives the values – you care about customers, your team and the community around you, and you understand what it means to represent the Jersey Mike’s brand.

Why this role?

Because you won’t simply be running a restaurant. You’ll be helping build the Jersey Mike’s story in the UK.

You’ll have the opportunity to create a team culture from the ground up, develop future leaders and help establish the standards that will shape our growth.

We’re looking for someone who wants to say:

“I was there at the beginning.”

Role and Responsibilities:

Own the overall performance of the restaurant by building a strong team, delivering an exceptional guest experience, protecting Jersey Mike’s standards, and driving profitable sales.

The Manager is accountable to:

• Lead the restaurant’s culture and set expectations for hospitality, teamwork, urgency, cleanliness, and accountability.

• Recruit, select, onboard, train, develop, and retain a strong restaurant team.

• Develop Assistant Managers and Shift Leads and maintain a leadership succession pipeline.

• Create schedules that appropriately balance guest experience, operational needs, employee development, and labour targets.

• Maintain Jersey Mike’s product, recipe, portioning, service, cleanliness, and operational standards.

• Ensure food-safety and workplace-safety compliance.

• Review restaurant sales, transactions, labour, food cost, waste, inventory, and other KPIs.

• Manage ordering, inventory, receiving, product availability, and controllable costs.

• Maintain cash controls and ensure required administrative procedures are completed accurately.

• Drive sales through exceptional operations, catering, grassroots/community marketing, and local relationships.

• Address guest feedback and build repeat business.

• Maintain the restaurant facility and equipment and ensure repairs are addressed promptly.

• Conduct team meetings, training, coaching, and performance conversations.

• Communicate priorities and results to the franchisee/operator or appropriate leadership.

• Create action plans when operational or financial performance falls below expectations.

• Ensure the restaurant is appropriately staffed and prepared for peak periods, promotions, catering, and special events.

Requirements:

• Ability to work a 45+ hour week, varying shift patterns.

• Available to work weekends. 

• At least 18 years of age.

• Ability to handle fast-paced and high stress situations.

• Understand that in times of need, extra hours and efforts will be required.

• Organize and establish priorities in the store with minimal supervision.

If you’re an ambitious, energetic and people-focused QSR leader ready to take on the challenge, we want to hear from you.

Ready to set the bar?

Join Jersey Mike’s UK and help us make history.

General Manager – Jersey Mike’s UK  

Be part of the beginning. Set the standard. Make your mark.

Jersey Mike’s is coming to the UK — and we’re looking for an exceptional General Manager to be part of the journey.

This is an opportunity to join us at the start of something big and help define what great looks like as Jersey Mike’s grows in the UK.

We’re looking for a leader who brings energy, personality and ambition to everything they do. Someone who knows how to build a brilliant team, deliver outstanding service and create a restaurant that customers and the community are proud to call their own.

Who are you?

You’re a natural leader who:

Leads from the front – you’re hands-on, visible and set the example for your team every day.

Raises the bar – you’re never satisfied with “good enough” and constantly look for ways to make things better.

Brings people with you – you know that great restaurants are built by great teams. You inspire, coach and develop people to be their best.

Thrives in a fast-paced environment – QSR is your world, and you love the energy, pace and variety that comes with it.

Is driven to succeed – you care about standards, performance and delivering results, but you know that results come from investing in your people.

Has personality – you bring energy to the restaurant, create a positive atmosphere and make work a place people want to be.

Lives the values – you care about customers, your team and the community around you, and you understand what it means to represent the Jersey Mike’s brand.

Why this role?

Because you won’t simply be running a restaurant. You’ll be helping build the Jersey Mike’s story in the UK.

You’ll have the opportunity to create a team culture from the ground up, develop future leaders and help establish the standards that will shape our growth.

We’re looking for someone who wants to say:

“I was there at the beginning.”

Role and Responsibilities:

Own the overall performance of the restaurant by building a strong team, delivering an exceptional guest experience, protecting Jersey Mike’s standards, and driving profitable sales.

The Manager is accountable to:

• Lead the restaurant’s culture and set expectations for hospitality, teamwork, urgency, cleanliness, and accountability.

• Recruit, select, onboard, train, develop, and retain a strong restaurant team.

• Develop Assistant Managers and Shift Leads and maintain a leadership succession pipeline.

• Create schedules that appropriately balance guest experience, operational needs, employee development, and labour targets.

• Maintain Jersey Mike’s product, recipe, portioning, service, cleanliness, and operational standards.

• Ensure food-safety and workplace-safety compliance.

• Review restaurant sales, transactions, labour, food cost, waste, inventory, and other KPIs.

• Manage ordering, inventory, receiving, product availability, and controllable costs.

• Maintain cash controls and ensure required administrative procedures are completed accurately.

• Drive sales through exceptional operations, catering, grassroots/community marketing, and local relationships.

• Address guest feedback and build repeat business.

• Maintain the restaurant facility and equipment and ensure repairs are addressed promptly.

• Conduct team meetings, training, coaching, and performance conversations.

• Communicate priorities and results to the franchisee/operator or appropriate leadership.

• Create action plans when operational or financial performance falls below expectations.

• Ensure the restaurant is appropriately staffed and prepared for peak periods, promotions, catering, and special events.

Requirements:

• Ability to work a 45+ hour week, varying shift patterns.

• Available to work weekends. 

• At least 18 years of age.

• Ability to handle fast-paced and high stress situations.

• Understand that in times of need, extra hours and efforts will be required.

• Organize and establish priorities in the store with minimal supervision.

If you’re an ambitious, energetic and people-focused QSR leader ready to take on the challenge, we want to hear from you.

Ready to set the bar?

Join Jersey Mike’s UK and help us make history.