The North America Shared Services Back Office Specialist is responsible for the administration, support, implementation, and continuous improvement of restaurant Point of Sale (POS) and back-office technology systems. This role will primarily be responsible for managing and optimizing our current NCR Back Office databases.

Essential Duties and Responsibilities

• Manage the day-to-day operation, support, and maintenance of restaurant back-office systems.
• Lead the implementation, configuration, testing, and rollout of new system functionality, upgrades, and technology initiatives.
• Ensure reliable communication and integration between restaurant systems and corporate platforms.
• Serve as the escalation point for complex technology issues reported by restaurant teams and corporate users.
• Troubleshoot application, integration, and system performance issues while coordinating resolution with internal and external support partners.
• Research and recommend system enhancements, process improvements, and emerging technologies to improve restaurant operations.
• Develop and maintain training materials, user documentation, and system procedures.
• Coordinate user acceptance testing and validation activities for system upgrades and enhancements.
• Monitor system performance and proactively identify opportunities to improve stability, usability, and efficiency.
• Ensure technology solutions align with company objectives and operational needs.

Qualifications Education

• Bachelor's degree in Information Technology, Information Systems, Business Administration, Hospitality Management, or a related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• 3-5+ years of experience supporting restaurant technology, POS platforms, or business applications.
• Experience in multi-unit restaurant, retail, or hospitality environments preferred.
• Experience managing system implementations, upgrades, and vendor relationships.
• Experience troubleshooting system integrations and data communications between store and corporate applications.
• Experience with NCR’s suite of software solutions strongly preferred. 

Knowledge, Skills, and Abilities

• Strong knowledge of restaurant POS and back-office systems.
• Understanding of restaurant operations and technology support processes.
• Experience troubleshooting software, integrations, and system performance issues.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Experience developing training materials and supporting end users.
• Commitment to continuous improvement and technology innovation.

The North America Shared Services Back Office Specialist is responsible for the administration, support, implementation, and continuous improvement of restaurant Point of Sale (POS) and back-office technology systems. This role will primarily be responsible for managing and optimizing our current NCR Back Office databases.

Essential Duties and Responsibilities

• Manage the day-to-day operation, support, and maintenance of restaurant back-office systems.
• Lead the implementation, configuration, testing, and rollout of new system functionality, upgrades, and technology initiatives.
• Ensure reliable communication and integration between restaurant systems and corporate platforms.
• Serve as the escalation point for complex technology issues reported by restaurant teams and corporate users.
• Troubleshoot application, integration, and system performance issues while coordinating resolution with internal and external support partners.
• Research and recommend system enhancements, process improvements, and emerging technologies to improve restaurant operations.
• Develop and maintain training materials, user documentation, and system procedures.
• Coordinate user acceptance testing and validation activities for system upgrades and enhancements.
• Monitor system performance and proactively identify opportunities to improve stability, usability, and efficiency.
• Ensure technology solutions align with company objectives and operational needs.

Qualifications Education

• Bachelor's degree in Information Technology, Information Systems, Business Administration, Hospitality Management, or a related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• 3-5+ years of experience supporting restaurant technology, POS platforms, or business applications.
• Experience in multi-unit restaurant, retail, or hospitality environments preferred.
• Experience managing system implementations, upgrades, and vendor relationships.
• Experience troubleshooting system integrations and data communications between store and corporate applications.
• Experience with NCR’s suite of software solutions strongly preferred. 

Knowledge, Skills, and Abilities

• Strong knowledge of restaurant POS and back-office systems.
• Understanding of restaurant operations and technology support processes.
• Experience troubleshooting software, integrations, and system performance issues.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Experience developing training materials and supporting end users.
• Commitment to continuous improvement and technology innovation.