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Restaurant Team Leader

Summary
Restaurant Team Leader
Salary To Be discussed
Plus Tips
Schedule Full Time
Location The St, Kingston, Lewes BN7 3NT, UK

Restaurant Team Leader


Description

Shepherd Neame is on the lookout for a Restaurant Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you.


Nestled in the picturesque Sussex village of Kingston, Lewes, the Juggs is every inch the classic country pub - providing fine fare and friendly service. Situated close to the natural beauty of the Downs, the Juggs is a popular stop-off for walkers and cyclists exploring the area.


At Shepherd Neame we know that first impressions count, so as an ambassador for our brand, this role will see you supporting the management team, undertaking duty manager shifts and responsibilities and you will lead and develop our team to deliver an excellent level of service to our customers at every opportunity.


If you haven’t got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.


WE ARE LOOKING FOR SOMEONE WHO

Has Shep's Spirit

  • Is confident to suggest new ways of working
  • Is flexible and responsive to change
  • Motivates and engages other team members

Is great at Working Together

  • Supports team members to deliver a great customer experience
  • Shows willingness to learn new skills and explore opportunities to develop
  • Takes ownership to resolve customer queries and complaints quickly and efficiently 
  • Supports team members and provides coaching and feedback where necessary
  • Leads the team during shifts to ensure great customer service

Has Pride and Passion

  • Provides great hospitality
  • Engages with customers and is a brand ambassador
  • Is passionate to upskill our team to ensure they have the necessary training to deliver a great customer experience
  • Demonstrates great product knowledge and recommendations to our customers, presenting food and drink choices perfectly
  • Celebrates our heritage as Britain’s Oldest Brewer
  • Truly embraces the values of Shepherd Neame and leads by example

Is Authentic

  • Acts with integrity and honesty
  • Provides constructive feedback to the leadership team to enhance the customer experience
  • Adheres to licensing, health and safety, food safety and fire legislation
  • Prioritises the health safety and wellbeing of yourself, the team and customers at all times
  • Behaves with due care and consideration for the health, safety and wellbeing of themself and others

BENEFITS

  • Immediate start available
  • Competitive pay rate
  • A share of tips
  • Early wage withdrawal scheme
  • Company pension plan
  • Employee discount scheme at Shepherd Neame retail pubs & hotels
  • Access to a Workplace Mental Health Platform
  • Full company induction process
  • The opportunity to develop & move between pubs within the company
  • Fast paced, fun and diverse working environment
  • Flexible working hours

WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Perhaps best known for great British classic ales such as Spitfire Amber, which carries the Royal Warrant, our diverse portfolio includes Five Grain Lager, the Bear Island Collection and the Whitstable Bay Collection. We also brew international lagers under licence including premium Thai lager Singha and American best-seller Samuel Adams Boston Lager, and are the sole UK distributor for Truly hard seltzer.

Shepherd Neame is on the lookout for a Restaurant Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you.


Nestled in the picturesque Sussex village of Kingston, Lewes, the Juggs is every inch the classic country pub - providing fine fare and friendly service. Situated close to the natural beauty of the Downs, the Juggs is a popular stop-off for walkers and cyclists exploring the area.


At Shepherd Neame we know that first impressions count, so as an ambassador for our brand, this role will see you supporting the management team, undertaking duty manager shifts and responsibilities and you will lead and develop our team to deliver an excellent level of service to our customers at every opportunity.


If you haven’t got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.


WE ARE LOOKING FOR SOMEONE WHO

Has Shep's Spirit

  • Is confident to suggest new ways of working
  • Is flexible and responsive to change
  • Motivates and engages other team members

Is great at Working Together

  • Supports team members to deliver a great customer experience
  • Shows willingness to learn new skills and explore opportunities to develop
  • Takes ownership to resolve customer queries and complaints quickly and efficiently 
  • Supports team members and provides coaching and feedback where necessary
  • Leads the team during shifts to ensure great customer service

Has Pride and Passion

  • Provides great hospitality
  • Engages with customers and is a brand ambassador
  • Is passionate to upskill our team to ensure they have the necessary training to deliver a great customer experience
  • Demonstrates great product knowledge and recommendations to our customers, presenting food and drink choices perfectly
  • Celebrates our heritage as Britain’s Oldest Brewer
  • Truly embraces the values of Shepherd Neame and leads by example

Is Authentic

  • Acts with integrity and honesty
  • Provides constructive feedback to the leadership team to enhance the customer experience
  • Adheres to licensing, health and safety, food safety and fire legislation
  • Prioritises the health safety and wellbeing of yourself, the team and customers at all times
  • Behaves with due care and consideration for the health, safety and wellbeing of themself and others

BENEFITS

  • Immediate start available
  • Competitive pay rate
  • A share of tips
  • Early wage withdrawal scheme
  • Company pension plan
  • Employee discount scheme at Shepherd Neame retail pubs & hotels
  • Access to a Workplace Mental Health Platform
  • Full company induction process
  • The opportunity to develop & move between pubs within the company
  • Fast paced, fun and diverse working environment
  • Flexible working hours

WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Perhaps best known for great British classic ales such as Spitfire Amber, which carries the Royal Warrant, our diverse portfolio includes Five Grain Lager, the Bear Island Collection and the Whitstable Bay Collection. We also brew international lagers under licence including premium Thai lager Singha and American best-seller Samuel Adams Boston Lager, and are the sole UK distributor for Truly hard seltzer.

Details
Salary To Be discussed
Plus Tips
Schedule Full Time
Location The St, Kingston, Lewes BN7 3NT, UK

Skills
Other
By applying you confirm you have these skills.


The St, Kingston, Lewes BN7 3NT, UK