Tech Hub Analyst

Welcome to Kentucky Fried Chicken. Our world famous chicken restaurant brand all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. He started travelling by car to different restaurants and cooked his fried chicken on the spot for restaurant owners. He did this at the age of 65. If the owner liked the chicken, they would enter into a handshake agreement to sell the Colonel’s chicken. Legend has it that Colonel Sanders heard 1009 “No’s” before he heard his first yes. The Colonel’s story still inspires us today. It reminds us how grit, perseverance, dedication and ambition along with hard work can create success; regardless of your age or where you come from.

Our purpose as an employer is to empower our people to find their own secret recipe in life too.

ABOUT THE ROLE

An exciting opportunity has arisen within our Technology department.  We are looking to recruit a third line support analyst / developer who will be responsible for providing world class support, development & customer service to 990+ KFC stores.  

This is an entry level position suitable for someone excited to work & grow their career within the technology & digital industry & a real passion for KFC.

RESPONSIBILITIES

The nature of the role may vary depending on the successful applicant’s background and will fall between Support and Development:

• Provide 3rd level technical support to all KFC 990+ restaurants in the UK and ROI by working with store employees to resolve technical, training or systems issues
• Support other members of the Technology team regarding all restaurant systems and devices, including POSs, Back of House PCs & Laptops including systems to manage cash, stock, pack screens, security and reporting
• Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues
• Supporting Tech project through the development & implementation
• Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team
• Working closely with our third-party support partners, such as Fujitsu
• Development of till programs in line with each marketing window
• Management of recipe & inventory systems
• Development, support and administration of kiosks, delivery & online ordering solutions
• Testing and approval for any development changes relating to the above
• Collaboration on the support of new technology into restaurants
• Cross functionally collaboration with Ops, Marketing and Finance
• Weekend emergency on call support (4 weekly on average)

WE'D LIKE TO HEAR FROM YOU IF YOU IDENTIFY WITH THE FOLLOWING:

• A proven passion for technology & the digital future with a willingness to learn new Tech skills.
• Support desk experience
• Demonstrate the ability to manage multiple stakeholders
• Technical ability on IT engineering or networking experience desired
• Ability to set up and maintain automated data processes
• Microsoft office suite experience

ABOUT YOU

• Flexible approach to work
• Strong and confident verbal & written communication skills
• Excellent customer facing skills & the ability to manage user expectations
• Excellent customer service skills
• Quality and accuracy at the heart of everything that you do

What we can offer you...

Rewards, Progression and LOTS of Recognition!

A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including:

• A great work-life balance with a 35hour working week and Summer Fridays
• Company and performance-related bonus
• Generous pension with up to 11% company contribution
• Private healthcare with the option to increase to include family cover and extra dental cover
• Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year, and increasing up to 30 days based on length of service
• Coaching, Training and Support on many soft and technical skills
• Competitive maternity leave and flexible return to work options
• International career opportunities across Yum!

KFC can be a sociable company if that’s your thing, and we strive to incorporate our company value of fun whenever we can from payday drinks to weekly sports clubs; there's extensive wellness and mental health support with Sanctus Training and yoga classes so you can choose how little or how much you get involved.

Welcome to Kentucky Fried Chicken. Our world famous chicken restaurant brand all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. He started travelling by car to different restaurants and cooked his fried chicken on the spot for restaurant owners. He did this at the age of 65. If the owner liked the chicken, they would enter into a handshake agreement to sell the Colonel’s chicken. Legend has it that Colonel Sanders heard 1009 “No’s” before he heard his first yes. The Colonel’s story still inspires us today. It reminds us how grit, perseverance, dedication and ambition along with hard work can create success; regardless of your age or where you come from.

Our purpose as an employer is to empower our people to find their own secret recipe in life too.

ABOUT THE ROLE

An exciting opportunity has arisen within our Technology department.  We are looking to recruit a third line support analyst / developer who will be responsible for providing world class support, development & customer service to 990+ KFC stores.  

This is an entry level position suitable for someone excited to work & grow their career within the technology & digital industry & a real passion for KFC.

RESPONSIBILITIES

The nature of the role may vary depending on the successful applicant’s background and will fall between Support and Development:

• Provide 3rd level technical support to all KFC 990+ restaurants in the UK and ROI by working with store employees to resolve technical, training or systems issues
• Support other members of the Technology team regarding all restaurant systems and devices, including POSs, Back of House PCs & Laptops including systems to manage cash, stock, pack screens, security and reporting
• Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues
• Supporting Tech project through the development & implementation
• Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team
• Working closely with our third-party support partners, such as Fujitsu
• Development of till programs in line with each marketing window
• Management of recipe & inventory systems
• Development, support and administration of kiosks, delivery & online ordering solutions
• Testing and approval for any development changes relating to the above
• Collaboration on the support of new technology into restaurants
• Cross functionally collaboration with Ops, Marketing and Finance
• Weekend emergency on call support (4 weekly on average)

WE'D LIKE TO HEAR FROM YOU IF YOU IDENTIFY WITH THE FOLLOWING:

• A proven passion for technology & the digital future with a willingness to learn new Tech skills.
• Support desk experience
• Demonstrate the ability to manage multiple stakeholders
• Technical ability on IT engineering or networking experience desired
• Ability to set up and maintain automated data processes
• Microsoft office suite experience

ABOUT YOU

• Flexible approach to work
• Strong and confident verbal & written communication skills
• Excellent customer facing skills & the ability to manage user expectations
• Excellent customer service skills
• Quality and accuracy at the heart of everything that you do

What we can offer you...

Rewards, Progression and LOTS of Recognition!

A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including:

• A great work-life balance with a 35hour working week and Summer Fridays
• Company and performance-related bonus
• Generous pension with up to 11% company contribution
• Private healthcare with the option to increase to include family cover and extra dental cover
• Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year, and increasing up to 30 days based on length of service
• Coaching, Training and Support on many soft and technical skills
• Competitive maternity leave and flexible return to work options
• International career opportunities across Yum!

KFC can be a sociable company if that’s your thing, and we strive to incorporate our company value of fun whenever we can from payday drinks to weekly sports clubs; there's extensive wellness and mental health support with Sanctus Training and yoga classes so you can choose how little or how much you get involved.