Assistant Front Office Manager

We are looking for a passionate and attentive individual to join our hotel team. Reporting to the Front Office Manager and Rooms Division Manager, you will play a key role in the smooth running of the hotel.

Key Responsibilities:

·         Be the warm welcome that kicks off a memorable guest experience.

·         Deal with guests promptly upon arrival and departure, as per Company standards for check in and out procedures.

·         Assist with reviews and update where appropriate.

·         Ensure the safety and security of guests and hotel property.

·         Support all department heads in maintaining service standard excellence.

·         Handle cash and credit transactions.

·         Jump into other ad-hoc duties when your colleagues need your help.

·         Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.

·         Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Concierge and Front Desk Area.

·         Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.

·         To be an ambassador for the hotel industry and the IHG hotel brand.

Our ideal candidate will have:

·         Positive demeanour

·         Confident, calm, and professional telephone manner

·         Flexibility

·         Problem solving skills

·         Good initiative

·         Experience working in a customer facing environment, preferably within a hospitality venue

·         Excellent communication skills

·         Computer proficiency (Opera PMS)

·         Attention to detail

·         Highly motivated and enthusiastic and good team player

We are looking for a passionate and attentive individual to join our hotel team. Reporting to the Front Office Manager and Rooms Division Manager, you will play a key role in the smooth running of the hotel.

Key Responsibilities:

·         Be the warm welcome that kicks off a memorable guest experience.

·         Deal with guests promptly upon arrival and departure, as per Company standards for check in and out procedures.

·         Assist with reviews and update where appropriate.

·         Ensure the safety and security of guests and hotel property.

·         Support all department heads in maintaining service standard excellence.

·         Handle cash and credit transactions.

·         Jump into other ad-hoc duties when your colleagues need your help.

·         Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.

·         Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Concierge and Front Desk Area.

·         Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.

·         To be an ambassador for the hotel industry and the IHG hotel brand.

Our ideal candidate will have:

·         Positive demeanour

·         Confident, calm, and professional telephone manner

·         Flexibility

·         Problem solving skills

·         Good initiative

·         Experience working in a customer facing environment, preferably within a hospitality venue

·         Excellent communication skills

·         Computer proficiency (Opera PMS)

·         Attention to detail

·         Highly motivated and enthusiastic and good team player