Share with friends
Accessibility
Reception Supervisor
Holiday Inn London - Luton Airport
Reception Supervisor
Holiday Inn London - Luton Airport
Full Time
Competitive salary
Reception Supervisor
Holiday Inn London - Luton Airport
Full Time
Competitive salary
Skills
Money Handling
Fluent in English
Microsoft Office
Description
We are seeking a dedicated and enthusiastic individual to join our team as Reception Supervisor at the Holiday Inn London -Luton Airport.
Role Overview:
In this role, you will oversee the daily operations of the reception area, ensuring that guests receive a warm welcome and efficient service. You will lead a team of reception staff, manage front desk processes, and contribute to maintaining a high standard of service delivery in line with our hotel’s values.
Key Responsibilities:
· Be the warm welcome that kicks off a memorable guest experience
· Deal with guests promptly upon arrival and departure, as per Company standards for check in and out procedures
· Assist with reviews and update where appropriate.
· Ensure the safety and security of guests and hotel property.
· Support all department heads in maintaining service standard excellence.
· Handle cash and credit transactions.
· Jump into other ad-hoc duties when your colleagues need your help.
· Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.
· Complete Duty Management duties, relevant to day or night throughout the hotel with particular attention paid to lobby management, Food & Beverage outlets, and the Front Desk Area.
· Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
· To be an ambassador for the hotel industry and the IHG hotel brand.
Benefits:
· IHG staff rates.
· Uniform.
· Complimentary on-site parking.
· Complimentary on-site gym.
· Up-selling opportunities.
· Pension Scheme.
· Paid holiday.
- Service Charge.
Working Hours:
· 40 Hours per week.
· Includes evenings and weekends.
We are seeking a dedicated and enthusiastic individual to join our team as Reception Supervisor at the Holiday Inn London -Luton Airport.
Role Overview:
In this role, you will oversee the daily operations of the reception area, ensuring that guests receive a warm welcome and efficient service. You will lead a team of reception staff, manage front desk processes, and contribute to maintaining a high standard of service delivery in line with our hotel’s values.
Key Responsibilities:
· Be the warm welcome that kicks off a memorable guest experience
· Deal with guests promptly upon arrival and departure, as per Company standards for check in and out procedures
· Assist with reviews and update where appropriate.
· Ensure the safety and security of guests and hotel property.
· Support all department heads in maintaining service standard excellence.
· Handle cash and credit transactions.
· Jump into other ad-hoc duties when your colleagues need your help.
· Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.
· Complete Duty Management duties, relevant to day or night throughout the hotel with particular attention paid to lobby management, Food & Beverage outlets, and the Front Desk Area.
· Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
· To be an ambassador for the hotel industry and the IHG hotel brand.
Benefits:
· IHG staff rates.
· Uniform.
· Complimentary on-site parking.
· Complimentary on-site gym.
· Up-selling opportunities.
· Pension Scheme.
· Paid holiday.
- Service Charge.
Working Hours:
· 40 Hours per week.
· Includes evenings and weekends.
Reception Supervisor
Full Time
Competitive salary
Skills
Money Handling
Fluent in English
Microsoft Office
Airport Way, Luton, England LU2 9LF, United Kingdom