Employee Records
Night Porter
Holiday Inn London - Luton Airport
Full Time
Coins Icon Competitive salary
Night Porter
Holiday Inn London - Luton Airport

Full Time
Coins Icon Competitive salary
Skills
Cleanliness
Money Handling
Food Safety
Catering Service
Basic Knowledge of Wines
Advanced Beers/Spirits Knowledge
Description
We are seeking a dedicated and enthusiastic individual to join our team as a Night Porter at the Holiday Inn London-Luton Airport.
Key Accountabilities:
  • Ensure all department and guest health, safety, and security procedures are followed, and training is completed.
  • Complete all company and brand training.
  • Comply with statutory and company requirements related to money and key handling, credit procedures, health and safety, fire safety, and employment legislation.
  • Ensure all guests receive a high standard of service at reception, the bar, in the restaurant, and from room service during night hours.
  • When required, ensure company and brand standards for check-in and check-out procedures are followed.
  • Be fully conversant with the facilities, services, and promotions offered by the hotel and brand, and whenever appropriate, offer this information to guests.
  • Ensure IHG members are recognized and receive their benefits.
  • Deliver and collect guest luggage to and from bedrooms.
  • If required, ensure all the night audit procedures are completed to the standards required by the company.
  • Prepare and serve any late-night refreshments while following all food safety and allergen procedures.
  • Carry out guest wake-up calls.
  • Collect Room Service breakfast door hangers and Greener Stay hangers, and take appropriate action as necessary.
  • Prepare and set up the breakfast buffet following all food safety procedures.
  • Ensure all meeting rooms are set up as required.
  • Carry out any housekeeping requirements as necessary, following the IHG Way of Clean procedures.
  • Perform floor and car park walks with any follow-up actions to ensure the property is well presented.
  • Remove waste from containers and dispose of it properly.
  • Carry out any other reasonable requests or projects by the hotel’s General Manager to improve the business.
Benefits:
  • Employee discount across IHG properties
  • Free on-site parking
  • On-site gym
  • Meals on duty
  • Service charge
We are seeking a dedicated and enthusiastic individual to join our team as a Night Porter at the Holiday Inn London-Luton Airport.
Key Accountabilities:
  • Ensure all department and guest health, safety, and security procedures are followed, and training is completed.
  • Complete all company and brand training.
  • Comply with statutory and company requirements related to money and key handling, credit procedures, health and safety, fire safety, and employment legislation.
  • Ensure all guests receive a high standard of service at reception, the bar, in the restaurant, and from room service during night hours.
  • When required, ensure company and brand standards for check-in and check-out procedures are followed.
  • Be fully conversant with the facilities, services, and promotions offered by the hotel and brand, and whenever appropriate, offer this information to guests.
  • Ensure IHG members are recognized and receive their benefits.
  • Deliver and collect guest luggage to and from bedrooms.
  • If required, ensure all the night audit procedures are completed to the standards required by the company.
  • Prepare and serve any late-night refreshments while following all food safety and allergen procedures.
  • Carry out guest wake-up calls.
  • Collect Room Service breakfast door hangers and Greener Stay hangers, and take appropriate action as necessary.
  • Prepare and set up the breakfast buffet following all food safety procedures.
  • Ensure all meeting rooms are set up as required.
  • Carry out any housekeeping requirements as necessary, following the IHG Way of Clean procedures.
  • Perform floor and car park walks with any follow-up actions to ensure the property is well presented.
  • Remove waste from containers and dispose of it properly.
  • Carry out any other reasonable requests or projects by the hotel’s General Manager to improve the business.
Benefits:
  • Employee discount across IHG properties
  • Free on-site parking
  • On-site gym
  • Meals on duty
  • Service charge