Are you a confident, strategic and service-driven hospitality professional ready to lead a vital part of hotel operations?

At Linton Lodge Oxford, we pride ourselves on delivering warm, personalised guest experiences rooted in professionalism and care. We are currently seeking an experienced and motivated Reservations Manager to take ownership of our reservations department — overseeing every booking with precision, enhancing revenue opportunities, and ensuring guests feel welcomed from the very first interaction.

This is a fantastic opportunity for a results-focused leader with a passion for guest satisfaction, team development, and commercial performance.

• Lead and manage all daily reservations activity, ensuring all enquiries and bookings are handled accurately, efficiently, and professionally

• Collaborate with the Revenue Manager to implement rate strategies that maximise occupancy

• Maintain expert knowledge of all rate structures, PMS and yield management systems to optimise inventory and revenue

• Manage group reservations, ensuring accurate contracts are created, guest details are collected, and operational handovers are clear and timely

• Ensure all group blocks are correctly set up and managed within the PMS, in line with arrival schedules and release periods

• Deliver warm, prompt and personalised service to all guests from the moment of enquiry

• Handle reservation-related complaints professionally and resolve them within 48 hours

• Build and maintain strong working relationships with corporate clients, group organisers, third-party travel agents, and tour operators

• Work closely with Reception, Sales, and Operations to ensure seamless communication and guest service across all departments

• Inspire, lead and support the reservations  to achieve individual and departmental goals

• Provide consistent feedback, coaching and training to maintain high standards of service and accuracy

• Foster a strong sales culture, encouraging upselling and value-added guest enhancements

• Promote teamwork, professionalism, and development through regular meetings and appraisals

• Oversee the preparation, issue and monitoring of group contracts to ensure all terms, rates, and services are clearly outlined

• Support with key administrative tasks, including payment allocations for Accounts Receivable (AR) and group bookings

• Monitor deposits, credit limits, and invoicing accuracy for all confirmed reservations and group accounts

• Maintain accurate records for audit, finance reporting, and internal reviews

• Contribute to forecasting, budget planning and sales strategies in collaboration with General Manager and Revenue teams

• Promote a safe and professional back office working environment in line with Health & Safety regulations

• Lead the department in QA readiness and ensure all compliance and SOP standards are met or exceeded

• Uphold the hotel’s grooming and conduct policies, setting a strong example for the team

✅ Previous experience in hotel reservations or front office leadership
✅ Strong knowledge of PMS and revenue management systems
✅ Excellent written and verbal communication skills
✅ Commercial awareness and a sharp eye for process, accuracy and service
✅ A confident team leader with a proactive mindset and hands-on approach
✅ Experience with group bookings, contracts, and payment reconciliation is highly desirable

✨ Competitive salary + benefits
✨ Opportunities for growth within a respected Oxford property
✨ Positive and supportive workplace culture
✨ Staff discounts, training programmes and professional development support
✨ A chance to make a visible impact on guest experience and hotel performance

? Apply today to be part of a team where your skills, insight, and leadership truly matter.
Be the reason our guests return — even before they arrive.

Are you a confident, strategic and service-driven hospitality professional ready to lead a vital part of hotel operations?

At Linton Lodge Oxford, we pride ourselves on delivering warm, personalised guest experiences rooted in professionalism and care. We are currently seeking an experienced and motivated Reservations Manager to take ownership of our reservations department — overseeing every booking with precision, enhancing revenue opportunities, and ensuring guests feel welcomed from the very first interaction.

This is a fantastic opportunity for a results-focused leader with a passion for guest satisfaction, team development, and commercial performance.

• Lead and manage all daily reservations activity, ensuring all enquiries and bookings are handled accurately, efficiently, and professionally

• Collaborate with the Revenue Manager to implement rate strategies that maximise occupancy

• Maintain expert knowledge of all rate structures, PMS and yield management systems to optimise inventory and revenue

• Manage group reservations, ensuring accurate contracts are created, guest details are collected, and operational handovers are clear and timely

• Ensure all group blocks are correctly set up and managed within the PMS, in line with arrival schedules and release periods

• Deliver warm, prompt and personalised service to all guests from the moment of enquiry

• Handle reservation-related complaints professionally and resolve them within 48 hours

• Build and maintain strong working relationships with corporate clients, group organisers, third-party travel agents, and tour operators

• Work closely with Reception, Sales, and Operations to ensure seamless communication and guest service across all departments

• Inspire, lead and support the reservations  to achieve individual and departmental goals

• Provide consistent feedback, coaching and training to maintain high standards of service and accuracy

• Foster a strong sales culture, encouraging upselling and value-added guest enhancements

• Promote teamwork, professionalism, and development through regular meetings and appraisals

• Oversee the preparation, issue and monitoring of group contracts to ensure all terms, rates, and services are clearly outlined

• Support with key administrative tasks, including payment allocations for Accounts Receivable (AR) and group bookings

• Monitor deposits, credit limits, and invoicing accuracy for all confirmed reservations and group accounts

• Maintain accurate records for audit, finance reporting, and internal reviews

• Contribute to forecasting, budget planning and sales strategies in collaboration with General Manager and Revenue teams

• Promote a safe and professional back office working environment in line with Health & Safety regulations

• Lead the department in QA readiness and ensure all compliance and SOP standards are met or exceeded

• Uphold the hotel’s grooming and conduct policies, setting a strong example for the team

✅ Previous experience in hotel reservations or front office leadership
✅ Strong knowledge of PMS and revenue management systems
✅ Excellent written and verbal communication skills
✅ Commercial awareness and a sharp eye for process, accuracy and service
✅ A confident team leader with a proactive mindset and hands-on approach
✅ Experience with group bookings, contracts, and payment reconciliation is highly desirable

✨ Competitive salary + benefits
✨ Opportunities for growth within a respected Oxford property
✨ Positive and supportive workplace culture
✨ Staff discounts, training programmes and professional development support
✨ A chance to make a visible impact on guest experience and hotel performance

? Apply today to be part of a team where your skills, insight, and leadership truly matter.
Be the reason our guests return — even before they arrive.