Company Overview

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited. We are a food-obsessed and people-first company  who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.

Role Description

At KERB, we’re passionate about the power of food to bring people together, and we need a Freelance Events Operations Manager to help us deliver unforgettable event experiences. As an Events Operations Manager, you’ll be the key point of contact for all on-site operations, ensuring every event runs seamlessly and upholds KERB’s values and high standards.

Your role will involve managing the day-to-day operations of events from start to finish, overseeing the coordination of both bar and catering operations, and ensuring the safety and efficiency of the event site. You’ll lead a team of bar and floor staff, manage event setup and breakdown, and work directly with independent food businesses to ensure that food, drinks, and hospitality are top-notch.

We’re looking for someone who’s confident in a fast-paced, high-pressure environment and can think on their feet to solve problems and make quick decisions. If you’re an experienced and proactive event professional with a passion for delivering great hospitality, this could be the role for you!

Key Responsibilities:

• Lead the Event Site: Take full ownership of the event site on the day, representing KERB as the key point of contact for clients, staff, and guests. Ensure all logistics, from setup to breakdown, run efficiently and in line with KERB’s brand and operational standards.

• Team Management: Motivate and manage the bar and floor teams, ensuring clear communication and effective collaboration throughout the event. Inspire the team to deliver exceptional service while maintaining a high level of professionalism.

• Set Up & Breakdown: Oversee the setup, live operation, and breakdown of all event elements, ensuring that everything is prepared to a high standard and that the event site is left in perfect condition.

• Health & Safety Compliance: Conduct thorough H&S checks prior to the event, ensuring all safety protocols are in place for pop-up bars and food trader units. Address any on-site incidents promptly and responsibly.

• Problem Solving: Proactively address any challenges that arise during the event, whether logistical, operational, or team-related, ensuring minimal disruption and maintaining a calm, solutions-focused approach.

• Client Liaison: Act as the main point of contact for the event client, ensuring their needs are met and that any requests or issues are handled promptly and professionally.

• Post-Event Reporting: Complete a comprehensive post-event debrief report, highlighting successes, areas for improvement, and key learnings, and share this feedback with the KERB Operations Planning Lead.

• Quality Control: Ensure that food and drink offerings are consistent with KERB’s high standards and that customer satisfaction is always a top priority.

Requirements & Skills:

Essential:

• Hospitality & Event Experience: Background in hospitality, food & beverage, or event catering. Experience in managing or supervising events, particularly in fast-paced environments like pop-ups, festivals, or corporate events.

• Point-of-Sale Systems Proficiency: Familiarity with point-of-sale systems such as SumUp and Good Till, with the ability to manage transactions and handle cash/till operations.

• Personal Alcohol Licence: A valid Personal Alcohol Licence for on-site alcohol service.

• Draught System Proficiency: Experience in working with draught beer systems and ensuring their smooth operation throughout the event.

• Food Safety Certification: A minimum of Level 2 Food Hygiene & Safety certification, with a solid understanding of health and safety standards in food service.

• Communication Skills: Strong verbal and written communication skills, with the ability to lead teams, liaise with clients, and resolve issues professionally.

Desired (but not essential):

• Full UK Driving Licence: Ability to travel between event locations, particularly if managing multiple event sites.

• Level 3 Health & Safety Certification: Additional qualifications in health and safety to support on-site risk management.

• Barista Training: Experience or certification in barista coffee preparation, to support high-quality drink service at events.

• Interest in Independent Food Scene: A passion for and understanding of the independent street food industry, and the wider food scene in London, which aligns with KERB’s mission and values.

Note: This list is not exhaustive, and the role may evolve over time, with additional tasks as needed.

What You’ll Get by Joining KERB:

• Team Socials: Be part of a fun, collaborative team with regular social events to build connections and celebrate successes.

• Career Development: Opportunity to work with a creative, forward-thinking company and contribute to the growth of innovative independent food businesses.

• Inclusive Work Culture: KERB is committed to diversity and inclusion, celebrating all backgrounds, abilities, and perspectives. We strive to create a supportive environment where everyone can thrive. Applicants are encouraged to share any accommodations or reasonable adjustments needed during the recruitment process.

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.

Company Overview

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited. We are a food-obsessed and people-first company  who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.

Role Description

At KERB, we’re passionate about the power of food to bring people together, and we need a Freelance Events Operations Manager to help us deliver unforgettable event experiences. As an Events Operations Manager, you’ll be the key point of contact for all on-site operations, ensuring every event runs seamlessly and upholds KERB’s values and high standards.

Your role will involve managing the day-to-day operations of events from start to finish, overseeing the coordination of both bar and catering operations, and ensuring the safety and efficiency of the event site. You’ll lead a team of bar and floor staff, manage event setup and breakdown, and work directly with independent food businesses to ensure that food, drinks, and hospitality are top-notch.

We’re looking for someone who’s confident in a fast-paced, high-pressure environment and can think on their feet to solve problems and make quick decisions. If you’re an experienced and proactive event professional with a passion for delivering great hospitality, this could be the role for you!

Key Responsibilities:

• Lead the Event Site: Take full ownership of the event site on the day, representing KERB as the key point of contact for clients, staff, and guests. Ensure all logistics, from setup to breakdown, run efficiently and in line with KERB’s brand and operational standards.

• Team Management: Motivate and manage the bar and floor teams, ensuring clear communication and effective collaboration throughout the event. Inspire the team to deliver exceptional service while maintaining a high level of professionalism.

• Set Up & Breakdown: Oversee the setup, live operation, and breakdown of all event elements, ensuring that everything is prepared to a high standard and that the event site is left in perfect condition.

• Health & Safety Compliance: Conduct thorough H&S checks prior to the event, ensuring all safety protocols are in place for pop-up bars and food trader units. Address any on-site incidents promptly and responsibly.

• Problem Solving: Proactively address any challenges that arise during the event, whether logistical, operational, or team-related, ensuring minimal disruption and maintaining a calm, solutions-focused approach.

• Client Liaison: Act as the main point of contact for the event client, ensuring their needs are met and that any requests or issues are handled promptly and professionally.

• Post-Event Reporting: Complete a comprehensive post-event debrief report, highlighting successes, areas for improvement, and key learnings, and share this feedback with the KERB Operations Planning Lead.

• Quality Control: Ensure that food and drink offerings are consistent with KERB’s high standards and that customer satisfaction is always a top priority.

Requirements & Skills:

Essential:

• Hospitality & Event Experience: Background in hospitality, food & beverage, or event catering. Experience in managing or supervising events, particularly in fast-paced environments like pop-ups, festivals, or corporate events.

• Point-of-Sale Systems Proficiency: Familiarity with point-of-sale systems such as SumUp and Good Till, with the ability to manage transactions and handle cash/till operations.

• Personal Alcohol Licence: A valid Personal Alcohol Licence for on-site alcohol service.

• Draught System Proficiency: Experience in working with draught beer systems and ensuring their smooth operation throughout the event.

• Food Safety Certification: A minimum of Level 2 Food Hygiene & Safety certification, with a solid understanding of health and safety standards in food service.

• Communication Skills: Strong verbal and written communication skills, with the ability to lead teams, liaise with clients, and resolve issues professionally.

Desired (but not essential):

• Full UK Driving Licence: Ability to travel between event locations, particularly if managing multiple event sites.

• Level 3 Health & Safety Certification: Additional qualifications in health and safety to support on-site risk management.

• Barista Training: Experience or certification in barista coffee preparation, to support high-quality drink service at events.

• Interest in Independent Food Scene: A passion for and understanding of the independent street food industry, and the wider food scene in London, which aligns with KERB’s mission and values.

Note: This list is not exhaustive, and the role may evolve over time, with additional tasks as needed.

What You’ll Get by Joining KERB:

• Team Socials: Be part of a fun, collaborative team with regular social events to build connections and celebrate successes.

• Career Development: Opportunity to work with a creative, forward-thinking company and contribute to the growth of innovative independent food businesses.

• Inclusive Work Culture: KERB is committed to diversity and inclusion, celebrating all backgrounds, abilities, and perspectives. We strive to create a supportive environment where everyone can thrive. Applicants are encouraged to share any accommodations or reasonable adjustments needed during the recruitment process.

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.