As Head of Events you will oversee the day to day running of venues event sales & operations arm. You will provide team management, ensuring that all financial targets are hit. You will also have overall responsibility for account management and business development as well as selling and planning some of the larger and more complex events. This role is suited to a talented events professional with sales and team management experience. We are looking for an ambitious self-starter who will make this part of the business their own. You’ll need to thrive on providing exceptional customer service, be commercially savvy and financially capable, in love with independent food and beverage and come with a head for multi-tasking and problem-solving.

Team Management 

• Day to day management of the onsite sales team, providing supportive and effective leadership
• Chairing weekly departmental meetings
• Ensuring that 1-to-1 catch ups happen regularly with direct reports
• Ensuring that work is efficiently spread across the sales team according to the team’s capability and capacity
• Identifying and organising / delivering training with staff where required
• Working with the MD to set individual and team KPIs

• Ensuring that sales and GP targets are being hit
• Working with the MD and FD to set annual financial targets

• Specific responsibility for larger and more complex enquiries and events, including:
• Responding to event enquiries
• Producing quotes and negotiating job scope and costs with clients
• Pre-event planning to include site visits, contracting, trader briefings, tastings and the management of all client requirements and amendments
• Effective hand over of any confirmed business to the operation team, remaining active as the main point of contact for planning and client account management
• Producing pre-event briefings for the operations team, traders and clients
• On-site management of events where required

Account Management and Business Development

• Overall responsibility for client and venue account management to include strategy and execution
• Developing and managing a sales pipeline and optimising conversion to increase revenue and profit for KERB
• Identify key new business and create clear strategies to develop these relationships, with the goal of creating new clients for KERB Events
• Research and cultivate new venue opportunities with the aim of becoming the sole or an accredited catering partner of these venues
• Attending relevant industry events in order to raise KERB’s profile

Quality assurance

• Ensuring a smooth journey for clients through all the stages of working with KERB - enquiry, quotation process, confirmation, planning and aftercare
• Management of all post-event client feedback including sending client feedback forms and collating information contained in these
• Working closely with the Head of Catering Operations to ensure the highest levels of quality and event delivery across all projects 
• Identifying gaps in KERB’s offer and service and proactively seeking solution

• Management of all event procedures to include sales and confirmation process, trader communication and internal communication process 
• Continued analysis of all departmental procedures to identify any improvement and efficiencies 
• Implementation of any new processes or procedures to improve the systems or structures of KERB Events

PERSON SPECIFICATION

• 2 – 5 years experience in a similar role, ready to hit the ground running
• Experience of working in a multi-unit environment, preferably within a heritage/cultural venue
• Ability to communicate clearly and set achievable objectives
• Customer service focused with a keen eye for detail
• People person
• Excellent people skills, with the ability to talk to all key stakeholders
• Positive and flexible attitude, a real do-er with an openness to rolling up your sleeves and pitching in from time to time on non-designated areas of the business
• An interest in the independent food industry and wider food scene of London
• Outstanding hustle

As Head of Events you will oversee the day to day running of venues event sales & operations arm. You will provide team management, ensuring that all financial targets are hit. You will also have overall responsibility for account management and business development as well as selling and planning some of the larger and more complex events. This role is suited to a talented events professional with sales and team management experience. We are looking for an ambitious self-starter who will make this part of the business their own. You’ll need to thrive on providing exceptional customer service, be commercially savvy and financially capable, in love with independent food and beverage and come with a head for multi-tasking and problem-solving.

Team Management 

• Day to day management of the onsite sales team, providing supportive and effective leadership
• Chairing weekly departmental meetings
• Ensuring that 1-to-1 catch ups happen regularly with direct reports
• Ensuring that work is efficiently spread across the sales team according to the team’s capability and capacity
• Identifying and organising / delivering training with staff where required
• Working with the MD to set individual and team KPIs

• Ensuring that sales and GP targets are being hit
• Working with the MD and FD to set annual financial targets

• Specific responsibility for larger and more complex enquiries and events, including:
• Responding to event enquiries
• Producing quotes and negotiating job scope and costs with clients
• Pre-event planning to include site visits, contracting, trader briefings, tastings and the management of all client requirements and amendments
• Effective hand over of any confirmed business to the operation team, remaining active as the main point of contact for planning and client account management
• Producing pre-event briefings for the operations team, traders and clients
• On-site management of events where required

Account Management and Business Development

• Overall responsibility for client and venue account management to include strategy and execution
• Developing and managing a sales pipeline and optimising conversion to increase revenue and profit for KERB
• Identify key new business and create clear strategies to develop these relationships, with the goal of creating new clients for KERB Events
• Research and cultivate new venue opportunities with the aim of becoming the sole or an accredited catering partner of these venues
• Attending relevant industry events in order to raise KERB’s profile

Quality assurance

• Ensuring a smooth journey for clients through all the stages of working with KERB - enquiry, quotation process, confirmation, planning and aftercare
• Management of all post-event client feedback including sending client feedback forms and collating information contained in these
• Working closely with the Head of Catering Operations to ensure the highest levels of quality and event delivery across all projects 
• Identifying gaps in KERB’s offer and service and proactively seeking solution

• Management of all event procedures to include sales and confirmation process, trader communication and internal communication process 
• Continued analysis of all departmental procedures to identify any improvement and efficiencies 
• Implementation of any new processes or procedures to improve the systems or structures of KERB Events

PERSON SPECIFICATION

• 2 – 5 years experience in a similar role, ready to hit the ground running
• Experience of working in a multi-unit environment, preferably within a heritage/cultural venue
• Ability to communicate clearly and set achievable objectives
• Customer service focused with a keen eye for detail
• People person
• Excellent people skills, with the ability to talk to all key stakeholders
• Positive and flexible attitude, a real do-er with an openness to rolling up your sleeves and pitching in from time to time on non-designated areas of the business
• An interest in the independent food industry and wider food scene of London
• Outstanding hustle