Floor Supervisor

WHAT: Floor Supervisor 

WHEN : ASAP

LOCATION: Seven Dials Market, London

REPORTS TO: Floor Manager 

RATE OF PAY: £14 per hour + service charge 

Overview

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses, and operate Seven Dials Market - our flagship central London food hall  - that sees 4,000 visitors eat and drink at our 20 independent food businesses and two bars every day of the week.

We are a hospitality obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up 

Role Description

We're on the lookout for a Floor Supervisor to join our awesome team whose role will be to support the team and Management in delivering exceptional hospitality at all times, and establishing Seven Dials Market as the best food hall in the world!

This is a great opportunity for someone who is ready to take ownership of the whole venue when on shift and prepare for when you are not, to ensure that all front and back of house areas are organized and always ready for service in keeping with the operational standards.  This is an impactful role which will secure the smooth operation of the whole venue.  If you see that we can do something better, tell us and then let’s get it implemented!

Responsibilities

• Execute and oversee the venue's closing checklist, ensuring that all areas are prepared and ready for the next day
• Always looking for ways to improve our efficiency, back of house operations, training and team communication
• Conduct routine checks of the floor area to maintain cleanliness, health, and safety standards of the venue
• Supervising Floor Team to ensure high standards at all times, ensuring the team are motivated and supported, including managing breaks
• Being the first point of contact for any Floor issues, escalating to Management when required 
• Working with the Host Team to drive sales and maintain great energy
• Deliver excellent customer service at all times
• Clearing, wiping and resetting tables and sections
• Maintaining the venue's recycling procedures and disposing of waste in the correct places
• Keeping all cleaning stations organised, clean, tidy and free of clutter. Emptying bins and restocking equipment (spray/tubs/blue roll) as required
• Assisting the back of house crew in maintaining an organised and clean environment to work in
• Working closely with the Management and the Health & Safety team to ensure that the Health & Safety standards are maintained  at all times
• Being available to assist customers and team members when required and acting as a point of contact
• Report any safety issues, broken glass, spillages, or problems with the waste rooms etc to the management team and assist in correcting the issue
• Helping run the shift alongside the Duty Manager, such as organising breaks, ensuring sections are adequately staffed and restocking (kids menus, glasses)
• Supporting with the development of the Host/Floor Team
• Supporting the team to take orders and running drinks when required
• Have a confident understanding of LightSpeed both Front & Back of house
• Be confident in using SevenRooms both Front & Back of house

Requirements & Skills

• Previous experience in Bar, Pub, Festivals traders or venue operations
• Demonstrated experience in supervisory roles and a strong background in venue opening and closing procedures
• Holding a Personal license would be a bonus
• Excellent people skills, confidence with customers, traders, large teams and developing long-term relationships
• An interest and understanding of London's street food industry and wider food scene
• Positive and flexible attitude, with the ability to think laterally and willing to problem-solve
• Comfortable working evening/closing shifts. Willingness to get stuck in and support where required

What you’ll get by joining KERB

• Generous F&B discount across KERB food and drinks
• Code app membership
• Team socials
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 28 days holiday pro rata (including bank holidays) 
• London Living Wage and Disability Confident Committed employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.

WHAT: Floor Supervisor 

WHEN : ASAP

LOCATION: Seven Dials Market, London

REPORTS TO: Floor Manager 

RATE OF PAY: £14 per hour + service charge 

Overview

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses, and operate Seven Dials Market - our flagship central London food hall  - that sees 4,000 visitors eat and drink at our 20 independent food businesses and two bars every day of the week.

We are a hospitality obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up 

Role Description

We're on the lookout for a Floor Supervisor to join our awesome team whose role will be to support the team and Management in delivering exceptional hospitality at all times, and establishing Seven Dials Market as the best food hall in the world!

This is a great opportunity for someone who is ready to take ownership of the whole venue when on shift and prepare for when you are not, to ensure that all front and back of house areas are organized and always ready for service in keeping with the operational standards.  This is an impactful role which will secure the smooth operation of the whole venue.  If you see that we can do something better, tell us and then let’s get it implemented!

Responsibilities

• Execute and oversee the venue's closing checklist, ensuring that all areas are prepared and ready for the next day
• Always looking for ways to improve our efficiency, back of house operations, training and team communication
• Conduct routine checks of the floor area to maintain cleanliness, health, and safety standards of the venue
• Supervising Floor Team to ensure high standards at all times, ensuring the team are motivated and supported, including managing breaks
• Being the first point of contact for any Floor issues, escalating to Management when required 
• Working with the Host Team to drive sales and maintain great energy
• Deliver excellent customer service at all times
• Clearing, wiping and resetting tables and sections
• Maintaining the venue's recycling procedures and disposing of waste in the correct places
• Keeping all cleaning stations organised, clean, tidy and free of clutter. Emptying bins and restocking equipment (spray/tubs/blue roll) as required
• Assisting the back of house crew in maintaining an organised and clean environment to work in
• Working closely with the Management and the Health & Safety team to ensure that the Health & Safety standards are maintained  at all times
• Being available to assist customers and team members when required and acting as a point of contact
• Report any safety issues, broken glass, spillages, or problems with the waste rooms etc to the management team and assist in correcting the issue
• Helping run the shift alongside the Duty Manager, such as organising breaks, ensuring sections are adequately staffed and restocking (kids menus, glasses)
• Supporting with the development of the Host/Floor Team
• Supporting the team to take orders and running drinks when required
• Have a confident understanding of LightSpeed both Front & Back of house
• Be confident in using SevenRooms both Front & Back of house

Requirements & Skills

• Previous experience in Bar, Pub, Festivals traders or venue operations
• Demonstrated experience in supervisory roles and a strong background in venue opening and closing procedures
• Holding a Personal license would be a bonus
• Excellent people skills, confidence with customers, traders, large teams and developing long-term relationships
• An interest and understanding of London's street food industry and wider food scene
• Positive and flexible attitude, with the ability to think laterally and willing to problem-solve
• Comfortable working evening/closing shifts. Willingness to get stuck in and support where required

What you’ll get by joining KERB

• Generous F&B discount across KERB food and drinks
• Code app membership
• Team socials
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 28 days holiday pro rata (including bank holidays) 
• London Living Wage and Disability Confident Committed employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.