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Deputy Manager

Summary
Deputy Manager
Salary £26500 / Year
Schedule Full Time
Experience Minimum 1 year of experience
Location Fenton, Stoke-on-Trent ST4 2LT, UK

Deputy Manager


Description

­About the role

 

A Restaurant Deputy Manager is responsible for the effective day to day management of the restaurant. They will provide motivational leadership and inspired coaching to the team, ensuring that guests leave highly satisfied and the restaurant is commercially successful. 

 

What you’ll be doing?


People:  

  • Communicating, inspiring and engaging your team with clear and achievable goals.
  • Building people capability across your restaurant through a focus on functional know-how and leadership competencies.
  • Developing team members and team leaders through effective coaching and reviews and creating a pipeline of talent for the business.
  • Encouraging team members to take ownership and accountability for results.
  • Championing and driving our unique culture at all levels, casting a powerful leadership shadow which pulls others closer to our Gastronomy values
  •  Assisting with Employee Relations where appropriate - tracking absence/ lateness/ completing Return to Work interviews etc.
  • Take the lead on Employee Relations processes across the restaurant.

 

 


Guest Experience: Enhance our guest experience and lead the restaurant standards revolution.

  • Inspiring your team to be fanatical about guest experience, to elevate our business as a ‘Fast Good’ QSR brand, by ensuring your teams deliver world-class service to every one of our restaurant’s guests.
  • Leading from the front by role modelling guest engagement and interaction
  • Using data driven insight to drive action to improve the guest experience.
  • Be an ambassador for all service channels ensuring guests receive the same level of service through dine in, drive thru and deliveries.
  • Challenging processes and activities to make our operations “simpler, better, and smarter” for our guests and teams in restaurants.
  • Ensuring we deliver industry leading standards with respect to both Health & Safety and Food Safety regulations in our restaurants.
  • Ensuring we run great restaurants by achieving consistent pass ratings in our internal operational audit process.

 


Business: Strengthen and boost the progression of our already rapidly growing business.

  • As a commercial leader, you’ll have a clear focus on driving sustainable profit and creating a growth mindset across the restaurant.  
  • You’ll be fanatical about our sales enablers; Forecasting, Product Availability, Product quality, Deployment, Speed of service.

·         Embedding routines consistently across the restaurant and engaging all team members on effective trade across the restaurant.

  • Supporting with growth of new revenue streams such as home delivery, and leveraging relationships in both our delivery team and external partners to grow fast.
  • Analysing restaurant performance, in order to identify the root cause of opportunities, to discuss and develop plans with the Restaurant Manager.

 


What we’re looking for:

We’re looking for an authentic, inspiring and resilient leader with the following proven skillset:

·         Planning and organisation

·         Effective coach and trainer

·         Good level of commercial acumen

·         People and guest centric approach

·         Excellent communication and influencing skills.

·         Engaging leader that inspires their team to deliver strategy and drives results through developing a great culture.

·         Accomplished in leading and landing change.

·         Demonstrates extreme ownership, Self-awareness and humility.

 

­About the role

 

A Restaurant Deputy Manager is responsible for the effective day to day management of the restaurant. They will provide motivational leadership and inspired coaching to the team, ensuring that guests leave highly satisfied and the restaurant is commercially successful. 

 

What you’ll be doing?


People:  

  • Communicating, inspiring and engaging your team with clear and achievable goals.
  • Building people capability across your restaurant through a focus on functional know-how and leadership competencies.
  • Developing team members and team leaders through effective coaching and reviews and creating a pipeline of talent for the business.
  • Encouraging team members to take ownership and accountability for results.
  • Championing and driving our unique culture at all levels, casting a powerful leadership shadow which pulls others closer to our Gastronomy values
  •  Assisting with Employee Relations where appropriate - tracking absence/ lateness/ completing Return to Work interviews etc.
  • Take the lead on Employee Relations processes across the restaurant.

 

 


Guest Experience: Enhance our guest experience and lead the restaurant standards revolution.

  • Inspiring your team to be fanatical about guest experience, to elevate our business as a ‘Fast Good’ QSR brand, by ensuring your teams deliver world-class service to every one of our restaurant’s guests.
  • Leading from the front by role modelling guest engagement and interaction
  • Using data driven insight to drive action to improve the guest experience.
  • Be an ambassador for all service channels ensuring guests receive the same level of service through dine in, drive thru and deliveries.
  • Challenging processes and activities to make our operations “simpler, better, and smarter” for our guests and teams in restaurants.
  • Ensuring we deliver industry leading standards with respect to both Health & Safety and Food Safety regulations in our restaurants.
  • Ensuring we run great restaurants by achieving consistent pass ratings in our internal operational audit process.

 


Business: Strengthen and boost the progression of our already rapidly growing business.

  • As a commercial leader, you’ll have a clear focus on driving sustainable profit and creating a growth mindset across the restaurant.  
  • You’ll be fanatical about our sales enablers; Forecasting, Product Availability, Product quality, Deployment, Speed of service.

·         Embedding routines consistently across the restaurant and engaging all team members on effective trade across the restaurant.

  • Supporting with growth of new revenue streams such as home delivery, and leveraging relationships in both our delivery team and external partners to grow fast.
  • Analysing restaurant performance, in order to identify the root cause of opportunities, to discuss and develop plans with the Restaurant Manager.

 


What we’re looking for:

We’re looking for an authentic, inspiring and resilient leader with the following proven skillset:

·         Planning and organisation

·         Effective coach and trainer

·         Good level of commercial acumen

·         People and guest centric approach

·         Excellent communication and influencing skills.

·         Engaging leader that inspires their team to deliver strategy and drives results through developing a great culture.

·         Accomplished in leading and landing change.

·         Demonstrates extreme ownership, Self-awareness and humility.

 


Details
Salary £26500 / Year
Schedule Full Time
Experience Minimum 1 year of experience
Location Fenton, Stoke-on-Trent ST4 2LT, UK

Skills
Fast-Paced Experience
By applying you confirm you have these skills.


Fenton, Stoke-on-Trent ST4 2LT, UK